This document provides a summary of Kevin Garvin's professional experience and qualifications. It summarizes his 8 years of experience in network administration and information technology systems. Some of his roles included senior systems technician for the City of Modesto, where he managed Active Directory and provided desktop support. He also worked as an implementation specialist and desktop support technician for Starbucks, providing technical support to remote technicians.

1. KEVIN FRANCIS GARVIN
P.O. Box 1166 McKenna WA 98558
209-281-4589
kgacoustic@yahoo.com
www.linkedin.com/in/
PROFESSIONAL SUMMARY
Information Technology Systems Technician and Military Veteran with 8 years of proven experience in the
Network Administration Industry. Accomplished measurable results while training a team of up to 60 in a
dynamic, fast - paced environment. Possess a comprehensive background in managing network configuration,
faults, performances, and security management on corporate networks. Managed risk upon multiple lines to protect
assets, property, and equipment valued over $200K while meeting the expectations of senior leadership. Extensive
knowledge in in planning, coordinating, implementing, and evaluating the effectiveness of systems and
infrastructure while performing security repairs, operating system patches, and installing antivirus software.
 Domain Name Server  Active Directory  Intrusion Detection
 Network Directory
 Desktop Support
 Virtual Private Network
 Imaging
 Data Services
 Network IP Address Space
TECHNICAL SKILLS
Software: Microsoft Office (Word, PowerPoint, Excel, Outlook) | SharePoint | Citrix | BMC Remedy | Link |
OneNote
Operating Systems: Mac / Microsoft Windows (2000, XP), Windows 7, Windows 8
Technical: Active Directory Administration | Desktop Support | Network Monitoring Operations |
Troubleshooting | Remedy Trouble Ticketing System | Hardware/Software Troubleshooting | VPN (Virtual
Private Network) | Imaging | Exchange Admin Center | VMware Virtualization | Storage Area Network (SAN) |
Symantec/McAfee/Microsoft Defender Security Software | LAN | WLAN
PROFESSIONAL EXPERIENCE
CITY OF MODESTO – Modesto, CA 2015 – 2015
Senior Systems Technician
 Provide technical phone support to all City of Modesto employees. 50 + calls daily with a wide
range of issues. Outlook, file downloads, drive mapping, desktop folder shortcuts
 Activated and de-activated up to 200 new employee account requests using Active Directory and
Manage Engine desktop management system
 Managed network domain name server, network directory services, storage area network, active directory,
virtual private network, internal and external intrusion detection, and boundary protection
 Created new employee account and disabled terminated user accounts
 Place user in groups that allows permissions based on the position of employee
 Exchange Admin Center- Create user email account/Disable terminated user email accounts
 Hardware and software support, backup and recovered information
 Reimaged personal computer to ensure all are in good working order
 Face to face technical support for users as well as remote support logged in as admin
TEKSYSTEMS – Seattle, WA 2015 – 2015
Starbucks Support Center/Implementation Specialist
 Administered desktop support to remote techs performing installs at Starbucks stores nationwide
 Collaborated with cross functional teams within the information technology and retail operations
business units on implementation strategies and processes to de liver overall quality assurance
 Planned, coordinated, tracked, and ensured phone and data lines are provisioned and installed
 Ensured all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully
functional and delivered prior to opening dates of new stores and remodel sites

2. KEVIN GARVIN____________________________________________________________________PAGE 2
Starbucks Support Center/Implementation Specialist (cont.)
 Documented and reviewed user problems using BMC Remedy tracking software and created
extensive notes
 Ensured that second through fourth level technical problems are identified, tracked, resolved, and
referred to the correct support groups as needed
 Informed senior implementation specialists and management of issues requiring additional
intervention or support
 Planned and maintained schedules, procedures, training materials and tracking methods for new
store and remodel store activities, and for software and holiday register distribution activities
 Established technical support for new installation hardware and cabling issues and second level
technical testing for POS hardware, software/telephony systems
Safeway Field Service Technician/Application Tester 2014-2014
 Installed and supported Windows XP/W7/LAN/WAN Desktop/Network Client
 Verified all end user programs were operational including: Word, Excel, Outlook, Plum, Rat Tool,
and network management systems helper tools
 Upgraded all routers, switches, firewall and new access points and escalated all issues or down
equipment to the Safeway Bridge line
 Tested and pinged all devices to verify connectivity and ready for daily store operations
 Documented all pre and post testing results and conducted wired and wireless tests
 Installed and conducted troubleshooting on equipment in the offline medium-density fiberboard
(MDF) and intermediate distribution frame (IDF) knowledge to extend the connection speed
 Oversaw SV3- Site Visit 3 equipment is online and ready for the store to function properly
Lead Traveling Technician/End User Support 2013 - 2013
 Directed and trained up to 60 technicians as the lead project advisor for Dell and Wells Fargo
 Managed upgrade to Windows 7 across 45 different sites according to technician process
 Supported customers using Bridgeline Digital iAPPS support and face to face end user support
 Ensured proper training and familiarity of new features of Windows 7 and MS Office Word, Excel,
Outlook, Access and Power Point
 Maintained a high level end user support and customer care and flexibility in a stressful environment
TRAVIS ELECTRONIC STORE – Modesto, CA 2008 – 2014
Customer Service/Desktop Support
 Fostered excellent customer service by troubleshooting questions and give quotes on the go based on issues
and/or labor costs
 Provided remote and face to face desktop support to customers by answering technical questions and
remotely accessing PC’s and training individuals new operating systems or programs
 Administered computer repair of motherboards, fans, PCU’s, hard drives, and software installs (Microsoft
Windows 2007, 2010, 2013. Microsoft Office 2007, 2010 and 2013)
EDUCATION
High School Diploma | Modesto High School
AWARDS
National Defense Service Medal | Army Service Ribbon