This document is a resume for Liezl Sumbillo-Ramos. It summarizes her work experience including roles as a property management executive, back office coordinator for an immigration consultancy, pre-school assistant teacher, billing department staff, and customer service representative. It also lists her education as a Bachelor of Science in Computer Science from Notre Dame of Tacurong College in the Philippines. The resume indicates she is seeking an administrative position where she can utilize her skills in client relations, portfolio management, and office applications.

1. LIEZL SUMBILLO – RAMOS
Hamdan Street, Behind Hamdan Center,
Abu Dhabi, UAE
Mobile No.# +971 50 402 1916
ramosliezl14@gmail.com
CAREER OBJECTIVES
Seeking an administrative position in your prestigious company, where I can share
and expand my skills in the best possible way and to significantly contribute in achieving the
company’s goal.
CAREER QUALIFICATIONS
Well experienced in Client relations, Portfolio management and back office coordination.
Having knowledge in using MS Outlook email, Master Key system and office applications.
Hardworking and can work with minimum supervision.
WORKING EXPERIENCE:
PROPERTY MANAGEMENT EXECUTIVE / PORTFOLIO MANAGER
Property Shop Investment, LLC
Al Muhairy Center, Khalidiya, Abu Dhabi, UAE
March 2014 – Present
Duties and Responsibilities:
 Acting on behalf of the landlord or Property owner for any related issues of the
properties
 Managing properties enrolled in Property Management Service
 Liaising directly both landlord and the tenant.
 Handling moving in and out of the tenant
 Collecting clearances and coordinate handover of keys
 Coordinate with the Marketing Department for advertising the available managed
properties.
 Responsible in making the lease agreement contracts, collecting rental payment and
Security deposits
 Accomplishes financial objectives by paying bills and other financial obligations of
the client
 Coordinate with the Developer for annual service charges on behalf of the owner

2.  Responsible for registering the lease agreement to the related authorities and
government entities
 Responsible for depositing the rental payment directly to the landlord’s bank account
 Coordinate with the Maintenance team regarding the annual property inspection to
ensure that the tenant maintains the unit in good condition
 Update the Landlord on a regular basis regarding the status of the property
 Manage the maintenance inspection of the property prior to the occupancy of the new
tenants
 Responsible for handling all the inquiries and complaints related to the property
 Representing the landlord in Municipality and Governmental authorities
 responsible for inspecting the unit, checking for damages and determining what
portion of the security deposit will be returned to the tenant
 advised the tenant for any maintenance that should be covered upon vacating the
properties
 Monitoring utility bills of the property and notify tenants for any pending dues
 Managing the renewal of lease
 Advising the landlord for the prevailing market rate of the property for both sales and
leasing
 Screening the prospective tenant for the property
 Involve in vendor and contractor accreditations

BACK OFFICE (BUSINESS CASE) COORDINATOR
Vision Consultancy Services (Immigration Consultancy)
Hamdan Street, Abu Dhabi, UAE
April 2013 – January 2014
Duties and Responsibilities:
 Responsible for the Investors Case and act as liaison officer between Canadian
Immigration and Investors (the Client).
 Ensures the efficient day-to-day operation of the office, and support the work of
management and other staff.
 Work with management to establish business intent, and recommend the type of visa
needed for particular client.
 Interacting with customers, providing information in answer to inquires about
immigration process, criteria, qualifications and the status of their application.
 Improve the flow of information and follow up activities to ensure accuracy of the
individual's status.
 Code and file material according to the company’s procedures
 Handling and resolving customer complaints, or special orders via mail or phone.
 Anticipate, understand, and respond to the needs of internal and external clients to
meet or exceed their expectations within the organizational parameters.
 Coordinate and send correspondence to follow up with regards to any updates on
client’s application status.

3.  Carry out various functions and data input to database related to document receiving
& transmittal, safekeeping & maintenance of document archives, document imaging,
and document reproduction and distribution.
 Provides documentation Support for all clients and other staff.
 Provides information and advice to potential migrants, prepares and lodges visa
applications, and acts as an intermediary to legally represent clients during visa
processing and before review bodies.
 Referring complaints of service or product failure or errors to appropriate personnel
for investigation.
 Organize Medical Appointments and Referral Letters for client’s Health Assessment
Check.
 Prepare necessary documentation for client’s Character Assessment.
 Assists and guide clients with their transition to Canada upon Visa Grant.
PRE-SCHOOL ASSISTANT TEACHER
Future International School
Old Nyadat, Al-ain, United Arab Emirates
October 2010 – March 2013
Duties and Responsibilities:
 Discuss assigned duties with Class Teacher in order to coordinate instructional efforts
 Prepare lesson materials, bulletin board displays, exhibits, equipment and
demonstrations.
 Follow instructions given by the school administrators and Teachers
 Assist children in their studies, sports and extra-curricular activities.
 Monitor students activity in classroom, play ground and canteens
 Assisting Teachers in checking students identity cards, uniforms and home works
 Taking care of the class room settings and management
 Provide extra assistance to students with special needs
 Supervised student in classroom, halls, and school yards and on field trips.
BILLING DEPARTMENT STAFF
Sultan Kudarat Telephone System, Inc.
City of Tacurong, Philippines
June 2008 – June 2010
Duties and Responsibilities:
 Responsible in encoding individual information of subscribers to the master files.
 Generates monthly Billing Statements for all the subscribers in all the branches.
 Compute and encode surcharges for all the subscribers with overdue accounts.
 Provides monthly report on all charges billed to the subscribers to Accounting
department for auditing.
 Entertaining walk-in subscribers with billing complaints
 Encoding newly installed subscribers in the system
 Responsible for processing bills and payments and reconcile billing conflicts.
 Issue monthly customer statements
 Update customer files with issued invoices

4. CUSTOMER SERVICE REPRESENTATIVE
Sultan Kudarat Telephone System, Inc.
City of Tacurong, Philippines
June 2008 – June 2010
Duties and Responsibilities:
 Answering telephone calls and making the appropriate transfers.
 Assist customers who have outage or other service problems.
 Document filings and encoding
 Handling some form of complaint in accordance with the company’s guidelines
and policies
 Encoding reports into database and office system,
 Entertaining walk-in clients.
 Assisting Public callers
 Receives payment and issue official receipts as instructed.
 Resolves billing or service complaints and refers grievances to designated
departments for investigation.
 Confers with customer by phone or in person to receive orders for installation,
reconnection, discontinuance, or change in service.
 Completes contract forms, prepares change of address records, and issues
discontinuance orders, using computer.
EDUCATIONAL BACKGROUND:
BACHELOR OF SCIENCE IN COMPUTER SCIENCE
Notre Dame of Tacurong College
City of Tacurong, Sultan Kudarat, Mindanao, Philippines
March 2008
Personal Information:
Age : 27
Date of Birth :May 21, 1988
Marital Status :Married
Passport No. :EC2910782
Visa Status : Employment Visa
Nationality : FILIPINO