Evangiline Kibue is a Kenyan travel consultant seeking a customer service agent position. She has over 10 years of experience in the travel industry, working for several companies and gaining certificates in travel systems like Amadeus and Galileo. She is proficient in Microsoft Office, detailed oriented, and fluent in English and Swahili. Her professional experience includes making reservations, handling accounts, training others, and responding to customer needs. She refers potential employers to three references who can speak to her work performance and ethics.

1. Evangiline Wacuka Kibue
P.O Box 176-10200 Murang’a
Phone Contact: +254 722 775 493
E-mail: evangilinekibue@gmail.com
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Career Objective:
An articulate communicator who’s able to effectively interact with diverse populations at
varying levels of technical ability; maintaining liaison with fellow professionals. Now looking
forward to making a continued significant contribution for an organization in the area of a
Customer Services Agent - Level III.
Personal Details:
 Date of Birth: - 30th
May 1985
 Marital Status: - Single
 Nationality: - Kenyan
Education & Professional Qualifications:
 Certificate in Amadeus reservation system. Year 2013
 Certificate in Galileo reservation system. Year 2011
 Diploma in Travel Consultant IATA at Skynet Aviation College year 2010
 Diploma in Information Technology at Consolata Institute of Communication and
Technology. Year 2005
 Certificate in Computer studies – Geocathy Computer Consultant
Personal Attributes
 Friendly, personable and approachable who holds a customer first impression
 A willingness to learn new skills and undertake further training
 Well versed in Ms Office i.e. Ms Word, Ms Excel, Ms Access, PowerPoint, email
and internet
 Ability to multi task effectively
 Detailed, oriented, well organized neat and professional appearing
 Excellent analytical, interpersonal and communication skills
 Fluent, written and oral English and Kiswahili

2. Professional Experience
HRG Elite travels Apr 2014 to date
Job Title: Senior Travel Consultant.
Duties & Responsibilities
 Handling corporate accounts; Currently British High Commission in-plant.
 Making bookings, reservations and ticketing using Amadeus system.
Tripple tours and travel Nov 2012 to Mar 2014
Job Title: Senior Travel Consultant.
Duties & Responsibilities
 Making bookings, reservations and ticketing using Amadeus and Galileo system.
 Customer relations.
 Coming up with a daily sales report
 Handling corporate accounts and walk ins
 Training new staff and interns

Sky travel Ltd Nov 2011 to Aug 2012
Job Title: Travel Consultant.
Duties & Responsibilities
 Making bookings, reservations and ticketing using Galileo system.
 Holiday packages.
 Visas
 Handling corporate accounts and walk ins
Global tours and travel June 2010 Oct 2011
Job Title: Travel Consultant.
Duties & Responsibilities
 Making bookings, reservations and ticketing using fly 540 and Galileo system.
 Reconciliation and banking of monies received from the day’s sales on a daily basis.
 Handling telephone sales and clients enquiries also involves telemarketing.
 Filing.
 Handling / Updating purchase books, invoices, credit notes, sales journal and cashbook.
 Updating ledger book.
 Holiday packages.
 Handling ticket sales accounts (Local purchase order figures , BSP payments to IATA,
company returns).

3.  Handling corporate accounts and payments.
 Responsible for company‘s petty cash.
Manhal Tours & Travel April 2008 to May 2010
Job Title: Travel Consultant.
Duties & Responsibilities
 Making bookings, reservations and ticketing
 Preparing quotations and detailed itineraries for clients requests
 Invoicing to Agents
 Update the system with accurate client data, maintain the client’s profiles and update
on a regular basis: passport number and expiry date, cell number, frequent flyer
number, seat preference, any special need, etc.
 Advise the client on fares conditions and ticketing time limit.
 Check the queues and advice customers in goodtime before the bookings are canceled.
 E-mail and forward e-tickets to clients on time.
 Ensure all ticket refunds are recorded in the refund register
 Report any customer complaints to the Travel Manager and Customer Care Dept for
action.
Standard Group Limited October 2006 to January 2007
Job Title: Sales Merchandiser
Duties & Responsibilities
 Responding and resolving customer requests and concerns
 Adhering to all company policies, procedures and safety standards
 Maintaining store presentation by following merchandise flow and presentation
standards
 Ensuring highest level of integrity and transparency within the company
 Making follow ups in all company’s sales outlets within my region
Palbina Travels and Tours September 2006
Job Title: Receptionist.
Duties & Responsibilities
 Receiving visitors and answering queries about the company
 Answering calls
 Maintaining the visitors register and all the paperwork in the company
 Setting appointments to clients, typesetting, faxing and photocopying
 Keeping check on the visitors and directing them to the appropriate personnel
 Assisting in air ticketing

4. Interests
 Traveling and Cultural reading
 voluntary work
 Sports especially Handball
Referees
Please feel free to contact the under mentioned in regard to my competence, work ethic and
performance.
Mr. Timothy Muriuki,
British High Commission
P.O. Box 30465-00100, Nairobi
Tel : +254 720 720 561
timothy.njoroge@fco.gov.uk
Ms Mercyann Njeri,
Travel Manager Global Tours & Travel
P.O .Box 30458-00100, Nairobi.
Tel : +254 725 866 734
mercymaras@hotmail.com
Mr. Peter Ngunjiri,
Lecturer East African School of Aviation
P.O.Box 48343 – 00200 Nairobi.
Tel : +254 722 779 291
petngu@yahoo.com