1. MA. CHRISTINA R. AQUINO
Deira Dubai, United Arab Emirates
machristina.aquino@yahoo.com
+971-526686619
CAREER OBJECTIVE
To secure an entry level position in corporate world where I can use my excellent customer
service skills and work enthusiastically in team to achieve goal of the organization with
devotion and hard work.
AREAS OF EXPERTISE
Data Entry Logistics Coordination Telephone Switchboard
Billing Process Invoicing Remittance Exchange
Reception Skills Administration/Filling MS Office
KEY SKILLS
 Possess excellent communication, interpersonal and organizational skills.
 Ability to think out of the box and never give up spirit.
 Close attention to details.
 Great ability to prioritize and perform various tasks.
 Detailed understanding and experience of front desk receptions.
 Customer Service oriented.
 Amicable in nature and good at greetings.
 Superior telephone etiquettes.
CAREER HISTORY
RECEPTIONIST cum TELEPHONE OPERATOR 7 September 2014 – 22 September 2016
AL FUAD EXCHANGE
Duties and Responsibilities:
 Maintained front desk and reception area neat and organized.
 Screen, operate telephone switchboard and forward incoming calls to specific personnel
in the company, taking messages.
 Handles multiple lines simultaneously.
 Draft letters and answers email correspondence.
 Listening andhelping customers to resolve customer problems.
 Welcoming and greeting customers andmaintaining a level of conversation.
 Scheduling appointments and maintaining diaries.
 Booking travel flights for managers and manage conference room meetings.
 Dealing and attending with customer whenever they come in office with different issues
or problems, ensuring them that they are taking care of their complaints.
 Logs all outbound calls in excel sheets andupdate exchange rates.
 Filling, sorting and receiving mail couriers and maintains security and
telecommunication system.

2. REMITTANCE OPERATIONS CLERK
AL FUAD EXCHANGE
Duties and Responsibilities:
 Process remittance andhandle payment applications.
 Transmits and updating all Philippine and Western Union transactions in the system.
 Ensured customers that all remittance requests were accurately encoded.
 Meets quota with an average of 200 or more transactions daily.
 Daily checking of transactions if there is any discrepancy made.
 Handles daily request for cancellation, amendment and un-pay transactions.
 Quick response to email and inquiries from different sub-agents.
 Update the accounting department of unpaid and cancelledtransactions daily.
 Giving customers accurate update information regarding delay of receiving and sending
remittances.
 Assist customers in opening Philippine bank accounts.
ACCOUNTS ASSISTANT - PAYMENT PROCESSOR 5 January 2011 – 18 July 2014
EXPERT GLOBAL SOLUTIONS (NCO/APAC)
Duties and Responsibilities:
 Performs moderately complex transaction services tasks associatedwith all payment
processing functions to include payment inquiries, account issues, and/or
administrative support.
 Reconciles daily cash payments by generating GL report and other pertinent back -up
before cut-off time. Assist in pulling backup files like daily cash journal, credit card
and electronic andmanual checks for posting.
 Provide professional assistance in processing, recording, and tracking payments to
providers. Assist with general accounting tasks as needed.
 Encode all payments received, in priority order, on a daily basis at the direction of
management.
 Validate payments have been fully processed.
 Input all payments as well as new business efficiently and accurately into record
keeping system.
 Update and sending daily backlogs reports to management.
 Research and resolved client issues andrequests for penalty reversals which are
brought about by mistakes andsome inaccurate data inputs.
 Ensured that client expectations are met andthat they are satisfiedwith the services
rendered.
LOGISTIC BILLING CLERK 5 July 2008 – 13 March 2010
JUGRO TRANSPORT INTERNATIONAL PHILIPPINES CORPORATION
Duties and Responsibilities:
 Informed consignee all incoming shipments andpre -alerts were monitored and received.
 Check ETA/ETD with airlines andfreight forwarders to ensure cargo has arrivedon
time.
 Coordinate with consignee regarding type of Bill of Lading/Airway Bill.
 Input important details into database from Bill of Ladings to ensure accurate data.
 Ensure import arrival notice and inform consignee shipment status.
 Arranging all important documents and other information neededto properly post the
invoices.
 Follow up company driver if the shipments were already deliveredto consignee.
 Issues of sales invoices in a timely manner for different consignee.
 Daily entries of receipt, payments and vouchers. Issuing of debit note and credit when
necessary.

3.  Preparation of monthly reports and analysis.
 Maintain recordand files.
 Resolve customer complaints and issues regarding freight charges and cargo
shipments.
TRAINING
 Anti Money Laundering Act – 14 March 2015
 MS Excel Training – 7 September 2011
 Developing Personal Effectiveness Seminars (Professionalism/Quality Customer
Service) – 7 February 2010
 Basic Customs Brokerage Operations Seminar – 22 December 2010
 5’s of Good Housekeeping, 28-29 July 2009
ACADEMIC
 SAINT LOUIS UNIVESITY, Baguio City Philippines (2004-2008)
Bachelor of Science in Commerce major in Marketing
LANGUAGES
SPEAK WRITE
 ENGLISH EXCELLENT EXCELLENT
 FILIPINO NATIVE NATIVE
PERSONAL DETAILS
Date of birth: 11 October 1987
Nationality: Filipino
Religion: Catholic
Marital Status: Single
Visa Status: Cancelled
Visa Expired: 28 October 2016
REFERENCE Available upon request.