Michelle Diaz has over 10 years of experience in administrative support and customer service roles. She currently serves as an assistant to 7 project editors, ensuring the needs of over 500 projects per year are met. Diaz has strong skills in Microsoft Office, Adobe Acrobat, QuickBooks, and various databases. She also has a proven track record of quality assurance, communication, and attention to detail from her work on textbook development and layout projects. Diaz strives to take initiative and continuously improve her skills in all facets of her positions.

1. MICHELLE ANTOINETTE DIAZ ● 559-303-8485 ● Michelle_4229@yahoo.com ● LinkedIn
QUALIFICATIONS
 Currently serving as an assistant to 7 Project Editors, ensuring all needs and items for 500+ projects/yearly are met
 Demonstrated professional experience in administrative support, managing a wide variety of general office needs,
and a hands-on attitude towards all project management
 Over 10 years of experience in strong customer service, including public speaking and advocacy of services for
affiliated organizations
 Proven and ongoing ability to take initiative with a drive to learn and improve within all facets of a position
 Advanced skills in MS Office Suite, Adobe Acrobat, QuickBooks, and various email and intra-office databases
ADMINISTRATIVE
University Readers/Cognella May 2014 – Current
 Provided quality assurance of 2000-3000+ projects, carefully organizing with Project Editors the intended finished
product for a local and national academic audience
 Ongoing administrative support and communication with Project Editors to fulfill requests by professors, includes
coordination between multiple units, data entry, and extreme attention to detail.
 Assistance with textbook development, layout, and other duties for parent publisher, Cognella
 Spoke with clients for Accounts Receivable department on customer balances equal to about $238,000
Express Employment Professionals July 2013 – October 2014
 Administrative and front office duties at software start-up providing workforce solutions in retail banking
 Demonstrated abilities in arranging travel for upper-management, managing inventory, relaying information of
services to prospective clients in-person and via phone, and various basic front office duties as requested.
 Quote Specialist for local electronics distributor, coordinating ship/debits and quotes for international delivery
 Demonstrated abilities in discussing newly patented parts with engineers and international coordination via email
(Outlook) regarding availability of electronic parts, the stage of manufacturing, and relaying information to worldwide
distributors regarding approximate time of product release.
Jewish Family Service of San Diego October 2012 – March 2013
 General office duties including usage of Excel 2007, filing, answering phones and other general office duties as
requested.
South Metro Career Center January 2011 – September 2012
 Scheduling of appointments using MS Outlook 2007, ongoing composition of correspondence to clientele using MS
Word, administrative support to supervisors and staff, including partner agencies as needed.
DATA ENTRY
Express Employment Professionals July 2013 – October 2014
 Short-term assignment turned long-term based on high production volume of data entry, high accuracy, and flexibility
in assisting other departments for local collections agency
Harder + Company Community Research January 2013 – July 2013
 Data entry for national survey using Survey Monkey, on-going usage of Excel spreadsheets, transcription towards
capturing statistical data for national pilot program, outgoing phone calls to interview at-risk families for national
survey, and other office duties as requested.
CUSTOMER SERVICE/EVENT PLANNING
Embassy CES of San Diego August 2008 – February 2009
Glossa School of Language—Prague, CZ November 2007-March 2008
 Coordination of 100+ outside events for fuller language and cultural immersion
 Development of customer service skills for, and cultural understanding of, international clientele
 Excellent writing and editing skills developed as an instructor of conversational and business English
 Originated lesson plans using multimedia and advanced computer skills,
EDUCATION/TRAINING
UC Santa Cruz Bachelor of Arts, Modern Literature
TEFL Worldwide—Prague, CZ Teacher of English as a Foreign/Other Language
Eötvős Loránd University—Budapest, Hungary UC Education Abroad Program
New Horizons Computer Learning Center Business Skills Program, Lean Six Sigma Green Belt Certification