This document provides a summary of qualifications for Sonja Pierre, including over 20 years of experience in customer service and office administration. She has strong communication, problem solving, and interpersonal skills. Her professional experience includes 16 years as a flight attendant for United Airlines, where she ensured passenger safety and provided excellent customer service. She also has experience as a personal assistant and office manager.

1. Sonja Pierre love2soare@aol.com
3522 Salano || San Antonio, TX 78259 (773)-263-4833
SUMMARY OF QUALIFICATIONS
Determined and energetic professional with over 20 years of experience in customer service and office
administration. Reliable team player who is capable of working in high pressure environments. Proven ability
to prioritize work and accomplish multiple tasks simultaneously while utilizing an unmatched work ethic and
customer service talent. Articulate with the ability to work well in a diplomatic manner, utilizing outstanding
interpersonal skills. Dedicated performance and loyalty in following management directives while delivering
only the highest quality service. Experienced multi-tasking professional who collaboratively provides solutions
to customers and management while continuously demonstrating excellent follow-through on customer service
activities. Strong communication skills and the ability to demonstrate good judgment and creativity along with
the experience to clearly express thoughts verbally and in writing.
 Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence, as well as building
and maintaining strategic relationships while interfacing positively with people of diverse backgrounds.
 Problem Solving – Proven ability to develop both creative and innovative customer solutions to business
challenges. Successfully establishes/manages relationships for change and for improved team performance.
 Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability.
Maintains a clear focus on achieving bottom line results while always ensuring customer satisfaction.
PROFESSIONAL EXPERIENCE
United Airlines Chicago, IL
Flight Attendant 1998 – 2014
• Ensured a safe environment for United passengers through extensive training and through knowledge
of safety equipment, procedures of in-flight emergencies, and evacuations according to FAA regulations.
• Supported and understood the frustration of the customer; made them less angry by talking to them in
a caring and empathetic manner; Traveled on all aircraft types both domestic and internationally.
• Consistently provided direct customer service, and ensured safety compliance for traveling passengers.
• Used diversity skills to handle client inquires from many cultures; calmed angry clients; repaired trust.
• Handled a wide range of customer service activities for the airline, and answered escalated customer issues.
Pamela Bard Evergreen, CO
Personal Assistant 1997 – 1998
• Was fully responsible for managing office administration for the estate and businesses of Pamela Bard.
• Scheduled activities for Pamela, the family, and household staff. Accounted for business and expenses.
• Solved problems and protected confidentiality while working in a highly demanding, upscale environment.
• Consistently planned and managed all day-to-day office operations, and reported status to the family.
TAD Resources International, Inc. Sterling, VA
Office Manager 1995 – 1997
• Managed the branch operations for an Area Vice President for the largest privately-held staffing firm.
• Provided the senior management team administrative support, handling confidential and propriety
information, preparing presentations and correspondence, and planning meeting and travel arrangements.
• Administrative duties included: HR procedures, benefits program, and dealing with customers/vendors.
EDUCATION
Vogt’sche Privat Handelsschule (Business College) Germany