David Delgado has over 15 years of experience in various IT support roles providing desktop and network support. He has extensive experience with Windows desktop and server administration, imaging and deployment, help desk support, and virtual desktop infrastructure. His background includes positions at NBC Universal, First International Title Insurance, American Express, United Auto Insurance, and several other companies supporting both on-site and remote users.

1. David Delgado
2700 NW 44 St Apt 207
Oakland Park FL 33309
954-822-0685
prufo@hotmail.com
NBC Universal – Telemundo – Hialeah, FL
Computer Support Specialist (April 2016) Temp
Supported several Windows 7 users, Mac OS (At a basic level)
Supported 2016 Billboard Music Awards computer systems, Cat 5 cabling for Internal and External
(Press) use, Laser Printing and Copiers were also supported
Laptop imaging and deployment
First International Title Insurance Co.
System Admin (Jan 2016 – Feb 2016)
Migrated over 100 printers from a Windows 2003 64 bit Printer Server to a Windows 2008 64 bit
Printer Server
32 and 64 bit printer server administrator (Windows 2003 and Windows 2008)
Windows 2008 Terminal Server Administrator
Migrated over 70 Terminal Server users to the new VDI Platform
Tech Support to over 40 external offices around Florida and Texas
American Express - Plantation, FL
Remote DesktopEngineer Support within a large Enterprise Network
(October 2013 to October 2015)
• Supported over 700 Home Based end users (level 2 support) by myself
• Receiving, Processing/ Storage Computerequipmentfor repair/ re-image (laptop and
Desktop computers)and re-deployment
• Peripheral Shipment Processing (Mouse, Kb, Phone equipment, etc…)
• Next Day Computer Replacement Process for Remote Users
• Experience installing, testing and troubleshooting wired and wireless networks with a keen
ability to troubleshoot ISP, VPN, LAN/WAN
• Proven experience providing user support by means of remote access tools (Bombgar v14 /
Remote Desktop / TeamViewer)
• Service Now TicketingSystem
• Avaya Softphone Remote Support (Avaya one-X and Communicator)
• Developed basic script to minimize time configuring computers after initial base image is applied
• Windows 7, Windows 8 and Windows 10, Office 2007/2010 and Cisco Any Connect
• Basic management of Active DirectoryUsers and Computers
• Developed small database in Access 2007 to log Telephone Calls / Log Shipments and Monthly Reports
• Imaged computers using LTI (Light Touch Installation)and ZTI (Zero Touch Installation) and Unattended
Installations of Windows 7 32 and 64 bit
• Inventory Control with Bar Code Scanner
• Data Mining and Analysis using Excel and Access Databases
• Created Self Service Video Tutorials for Level 0 with Camtasia Studio v8
• Interviewed candidates for Remote Desktop Engineer positions in Gurgaon, India
• Subject MatterExpertfor 45 Remote Desktop Engineers Team located in Gurgaon, India
• Network Printers Support / Ink Jet/Laserjet HP Printers Support (Hose Base users)
• Active Directory basic user management (thru Active Roles) and Web based access
• Supported Hard Token/ Soft Token access thru Cisco VPN
• Dell Desktop/Laptops and Lenovo Laptops, Diagnostics and Root cause analysis for returned Pc’s
• Implementing KVM Switches to increase deployment capacity
• Performed several Avaya one-X basic software trainings to Technology Department users
• Improved QA Form Analysis on new deployment / replacement pcs
• Process and Follow up on warranty repairs with vendors

2. United Auto Insurance Company - Miami Gardens, FL
Sr. Helpdesk Technical Support (December 2010 to October 2013)
• Helpdesk Support Level 1 & Level 2 in a 1000+ user’s and enterprise environment on a 6
Technical Support Staff
• Office 2003, 2007 and 2010 • Virus and Malware removal
• LaserJet Network Printers • Desktop and Laptop encryption
• Remote Desktop Support (TeamViewer, VNC, Bombgar and LogMeIn & Cisco VPN)
• Ticketing System - Manage Engine Plus • Active Directoryuser Management (thru ADUC)
• Windows XP, Windows Vista and Windows 7
• Computer imaging, deployment and restore • Can build, Install, Configure and Deliver Desktops and Laptops
• Supported50 Field Appraisers and 12 external offices remotely
• Deployed Windows XP (thru Ghost) and Windows 7 computers (Thru Clonezilla)
• Other Software Supported: NADA, DocView, IBM AS400, AD Manager, Map Point, Adobe
Acrobat and Cisco VPNClient
Law Offices of Marshall Watson PA - Fort Lauderdale, FL
Helpdesk Support / Analyst (May 2008 to November 2010)
• Supportedover1000 users (Phone/Email/Remote)
• Avaya Systems Administrator (V. Mails/ Extension Mgmt.), Avaya IP (4610) and Digital (2410)
phones
• Windows 2008 Terminal Serversupport / Windows XP Pro, Vista and Windows 7
• Active DirectorySystemAdministrator (Windows Server2003, basic level)
• Supported10 external offices with a total of 1000+ users (Local & Remote)
• Deployed Windows XP thru Imaging and Unattendedinstalls and Windows 7 Workstations / Laptops
• Basic Exchange 2007 User Administration
• Microsoft Outlook 2003 and 2007 • Network Printers / Scanner Support
• Ticketing Systems (SysAid & Manage Engine Plus)
• Computer equipment and supplies Inventory • Network Cabling and Patch Panel re-patching
• Handled technical troubleshooting within an enterprise environment, responsible
for timely documentation, escalation (if appropriate) and closure of support tickets.
Future Technologies LLC - Atlanta, GA
Field Lead Tech (February 2008 - April 2008)
• Catalyst 2950 Router Installation project in Walgreens Pharmacies - US East Coast
• Network Components Upgrade project
• Level 1 Help Desk
Mobile Universe Corporation - San Juan, PR
Network Manager/ Satellite NOC Operator (August 2004 - August 2007)
• Satellite Network Operator for a 1,500+ TCP/IP Satellite WAN NMS, iDirect iBuilder,
iMonitor and iSite
• NOC Support - iDirect Netmodem II and Viasat Linkstar S2/Linkstar IV VSAT Modems
• Small Office Network Administrator
• Help Desktop Support / Subject Matter Expert to 50 field technicians.
• Mobile / Fixed VSAT (Very Small Aperture Terminal) two way Satellite Communication
• Data mining and analysis (using iMonitor, Viasat NMS and Excel)
• Office 2003 / 2003 Server
House of Representatives of Puerto Rico - San Juan, PR
Sub Director / Help Desk Manager / Network Administrator (April 2001 - April 2004)
• Responsible for the Support Operation of a 500+ users on a Windows 2000 Domain
• Oversee the operation of a 500 User Environment
• Network Administrator • Microsoft Exchange 5.5 User Administration
• Supported Office 2000 & 2003
• Webmaster • Subject Matter Expert • Supervised 15 Tech Support employee's

3. Certifications / Trainings
• Windows Custom images and Install Automation (2016)
• Fundamentals of Network Security / Introduction to Information Technology from Allison online (2015)
• Microsoft Certified Professional since 2000
• iDirect - iBuilder and iMonitor - Linkstar IV & S2 RCST VSAT Technical Management
Training (Satellite)
• CompTIA A+ / Network + Trainings, Windows NT4, Windows 2000, Windows XP,
Windows 2000 Server & Windows Server 2003 trainings (MOC2274,MOC2275
MOC2276)
• Computer Build / Repair / Upgrade Training
• Government Public Funds Management Training
• INTERAMERICAN UNIVERSITY - Arecibo, PR, 72 Credits in Accounting
• UNIVERSITY OF PUERTO RICO - Arecibo, PR, 38 Credits in Accounting