Michael Proctor has over 13 years of experience as a network administrator and desktop support specialist. He has technical skills in Microsoft Windows, Linux, Cisco switches and routers, Citrix, and other software. His background includes positions providing help desk support, network administration, desktop support, and project work at various law firms, media companies, and other organizations in the Los Angeles area.

1. MICHAEL PROCTOR
2102 Jeridona St
LaMarque TX 77568
Cell Phone 832 540 2612/213 416 7245
Az2pro67@gmail.com
NETWORK ADMINISTRATOR/DESK SIDE SUPPORT
MICROSOFT CERTIFIED SYSTEM ENGINEER and Certified Cisco Network Administrator with more than 13 years of
experience in AD Design, installing, upgrading, troubleshooting, configuring, and supporting network operating systems,
hardware, software, servers, desktops, laptops, and a wide variety of computer peripherals.
TECHNICAL SKILLS AND QUALIFICATIONS
Microsoft Windows Server 2000, 2003, 2008,2012 R2 Windows Application Server Citrix Xen App 6.0
Microsoft Windows XP Prof., Vista, 7, 8.1.10 Microsoft Terminal Services MAC OS El Captain
Microsoft Office 2003, 2007,2010,365 Linux Cinnamon (Mint) Altiris 7.1
Microsoft Exchange 2000,2010, 2012 Backup Exec 12 SAN (Dell)
Microsoft SQL Server 2000, 2005, 2008 Symantec End Point 12.1 Concordance
Microsoft IIS 6.0, WSUS 30 VMware ExSi 6.0 MS SCCM 2012
BES Server ISA Server (Iphone) 20008 Shortel 14.3
Service Now Dell Kace Server 1000 Juniper ACX
Cisco Switches 3600 Series Tumbleweed Open SUSE Veiritas Ent Vault 11x
Symantec EndPoint Protection JIRA ticketing system Juniper Routers Srx 220
PROFESSIONAL EXPERIENCE
LRN, Los Angeles,, CA 07/15/ – 12/15
HelpDesk Analyst /Facilities/ Network Admin
Provided support of users both desk-side and remote through ticketing system. Provided secondary support of Network
Operations Team as well as managed office services.
▪ Provide desk side support as need through escalation of help desk tickets (desktops and mobile devices)
▪ Provide technical advice as consultant on audio/video setup and configuration of conference facilities
▪ Asset inventory and control utilizing in-house tools (e.g. Excel)
▪ Configure Juniper WAN (POE) routers for in correlation with office relocation and setup.
▪ Provide assistance using JIRA ticketing system
▪ Active Directory management to include but not limited to account setup and permissions.
▪ Provided computer help desk on PCs and MAC support via telephone and desk side with end-users.
BeBe Studios, Los Angeles, CA 01/15 – 04/15
PC/Network Support Specialist
Responsible for setting up new desktop PCs, preserving user-specific data, configuring desktop applications, networking
printers and provided onsite network support to minimize user downtime.
▪ Provide desk side support as need through escalation of help desk tickets (desktops and mobile devices)
▪ Provide technical advice as consultant on audio/video setup and configuration of conference facilities
▪ Asset inventory and control utilizing in-house tools (e.g. Excel)
▪ Configure Juniper WAN (POE) routers for in correlation with office relocation and setup.
DSA Technologies 08/13 - 05/14
Managed ServicesEngineer
· Provide desk side support as need through escalation of help desk tickets (desktops and mobile devices)
· Provide technical advice as consultant on audio/video setup and configuration of conference facilities
· Liaison between client and third part vendors (XO communications, Windstream, Dell e.g.)
· Asset inventory and control utilizing in-house tools (e.g. Excel)
· Configure Juniper WAN (POE) routers for in correlation with office relocation and setup.
· Setup of subnets on Juniper routers with secure login designed for in-house users to access network and allow
privileges as well utilizing JUNOS release 12.3R1
· Installation and configuration of ACX (Juniper) router, including configuration of firewall and setup of BGP protocol.
· Provided computer help desk support via telephone communications with end-users.
· Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and
maintained equipment inventory lists.
· Maintained web environment availability and security utilizing IIS.
. Configured and maintained Dell Thin Client for configuration of Biometric Employee Time Cards.
. Troubleshot and resolved unique issues within industry (e.g AutoCad).
Game Show Network, Los Angeles, CA 04/13 – 4/14
Network Administrator
· Provide desk side support as need through escalation of help desk tickets. (Desktops, laptops and mobile devices)

2. · Assist with transition to Mobile Iron on Apple devices.
· Member of Office 2010 upgrade (firm wide), responsible for imaging and profile moves utilizing Net boot, Active
Directory and Sophos Client management.
Munger,Tolles,and Olsen LLP Los Angeles, CA 11/12 - 04/13
SPECIAL PROJECTS/HELP DESK ANALYST
· Provide desk side support as need through escalation of help desk tickets including (Desktops, laptops and mobiles
devices) troubleshooting of VPN connection issues and associated errors.
· Assist with transition to Mobile Iron on Apple devices.
· Member of Office 2010 upgrade (firm wide), responsible for imaging and profile moves utilizing Net boot, Active
Directory and Sophos Client management.
· Asset inventory and control Provided computer help desk support and technical training on hardware/software to end
users.
Documented help desk tickets/resolutions,and provided overall assistance in daily administration
. Member of deployment team responsible for upgrade of over 300 PCs from Windows XP to Windows 7 utilizing SCCM
and PXE.
Quinn Emanuel Urquhart Sullivan LLP, Los Angeles/Santa Ana CA 10/10 - 11/12
DESKTOP SUPPORT / IT ADMINISTRATOR
· Setup for trial supporting 30 attorneys, 10 paralegals and 15 secretaries as well as support staff. Setup included but
not limited to: Workstation, phone (including integration with MS Outlook), copy/print capabilities and remote access from
court house and hotel.
· Responsible installation and maintenance of Cisco and Netgear switches, including but not limited to cabling of patch
panel to switch.
· Responsible creation and deployment of Image utilizing Altiris
· Manages Active Directory for over 200 users including but not limited to various policies and profiles
· Manages Citrix groups and user permissions for Mattel Trial team.
· Manages Security deployment and maintenance including anti-virus scans across vast network
· Performs routine server maintenance including updates and servers exchanges.
· Managed user profiles in Concordance and Relativity databases
· Assisted Litigation Support with document management and permissions.
· Manages security and card scan deployment adding and updating users for building access
· Administrates Postini
· Support Technician, Supporting Windows XP, Windows Vista, Windows 7 and Mac user interfaces.
· Assisted with daily support routines including but not limited to software installation, support of Office 2003 and
associated software in use by the firm, printer installation and troubleshooting various end user issues.
· Setup and installation of Operating systems (Windows, Linux) utilizing VMware Server 10.5.
· Maintenance of Citrix XenApp Server to include but not limited to profile build and application installation.
· Asset inventory and control utilizing Altiris software
. Installation and troubleshooting of Citrix XenApp including but not limited to Outlook and Document Management
Systems. Ensured synchronization of desktops and Cirtix and recovery of documents across 10 servers on Citrix
Farm.
Selman Breitman LLP, Los Angeles CA 05/08 - 09/10
NETWORK ADMINISTRATOR/DESKTOP SUPPORT
· Responsible for 22 servers in 5 interstate locations (San Francisco, San Diego, Las Vegas, Los Angeles, and Santa
Ana including but not limited to all applications housed on Servers (Exchange and Active Directory)
· Responsible for integration, installation , upgrade and management of Microsoft Exchange 2007 for over 200 users
· Upgraded and Manages Active Directory for over 200 users including but not limited to various policies and profiles
· Manages Security deployment and maintenance including anti-virus scans across vast network
· Performs routine server maintenance including updates and servers exchanges.
· Manages Enterprise Vault
· Administrates Tumbleweed email screening
· Support Technician, Supporting Windows XP, Windows Vista, Windows 7 and Mac user interfaces.
· Assisted with daily support routines including but not limited to software installation, support of Office 2003 and
associated software in use by the firm, printer installation and troubleshooting
· various end user issues.
· Managed VPN access for over 200 users utilizing Cisco and Citrix thin client software. Configured VPN utilizing
WatchGuard software.
PROFESSIONAL DEVELOPMENT
ABCO School of Technology (CCNA in progress), CISSP) MCSE (expired)

3. EDUCATION
University of Callifornia at Los Angeles . Bachelor of Science (Engineering)
US Navy Data Analyst School