Neeraj Sarmai has over 15 years of experience in IT infrastructure management. He currently works as a Tech Lead at Tech Mahindra, where he manages Windows services, software deployment, patching, and troubleshooting. Previously, he held roles such as Senior Engineer and Engineer at Tech Mahindra and Network Engineer at Tata Teleservices, where he handled servers, storage, backups, virtualization, and security. He has expertise in technologies such as Active Directory, Hyper-V, VMware, SQL, and holds certifications including CCNA, MCP, and MCTS.

1. Curriculum Vitea
Neeraj Sarmai
neeraj_sarmai@hotmail.com
Mob – +919646769001
Industry Exposure:
June – 2013 to till date TECH MAHINDRA LTD.
Designation: Tech Lead
Chandigarh
Profile:
• Working as a Tech Lead in Windows team for managing various services across locations.
• SCCM 1511 – Software deployment, Client installation, Patching, Power policies
• Testing of patches and deploying in production environment, Troubleshooting
• Working on Win 2012, Win2K8 Platform
• DC installation, AD management, Group policy implementation, DHCP
• Print Server – Print server management, User rights via AD
• WDS – Imaging for desktops
• Storage (Netapp) – Creating Volumes, LUN provisioning for servers
• Backup – VERITAS netbackup 6
• Hyper V and VMware virtualization for managing VM, snapshots, Guest OS installation
• Patch installation/ Service pack on servers and reboot
• DR for Services, Audits and VAPT closure.
• RACK mounting of servers/ storage from Vendor
• Vendor coordination for H/W replacement and troubleshooting.
• Raising case with MS and getting them resolved from MS for major cases.
• Went Onsite (Belgium & UK for IT Infra implementation & technical support)
Oct – 2010 to May 2013 TECH MAHINDRA LTD.
Designation: Sr. Engineer
Profile:
• Working as a Core team member in System Engineering Team and taking care of location vide
roles.
• Taking care of LAN Desk for all Tech Mahindra Locations.
• Managing Hyper-V environment for all locations and taking care of VM in clustered and non-
clustered environment.
• Managing all IT related issues in Tech Mahindra Chandigarh Office.
• Taking care of Servers (File Server, FTP, DHCP, AD, Print Server, Antivirus Server, WSUS, WDS)
• Looking after SAN (NetApp) related infrastructure and providing storage solution for servers.
• Handling team of FSPL & HCL Engineers for Hardware and application support.
• Coordinating with Vendors for various issues related to Servers, Storage, and Tape Library etc.
• Hardening of Servers, Patch updating and Housekeeping activities related to Servers.
• Internal and external audits and keeping record of all organizational policies.
• Working with VERITAS for Data Backup of servers using HP tape library.
• Implementation of Group Policies. Implementation of Domain and BPO related policies.
• Conversant with Structured cabling, Hubs, Switches, Routers, Modems, Wireless Points.
• Solving Users problem dealing and with various clients like TTSL, ATT, Bell C and IVO Bank, Airtel,
Vodafone, COX etc.
Sep - 2007 to Sep - 2010 TECH MAHINDRA LTD. (Chandigarh)
Designation: Engineer
Profile:

2. • Managing Tech Mahindra Chandigarh operations.
• Taking care of Servers (File server, FTP, DHCP, AD, Print Server, Antivirus Server)
• Handling team of HCL Engineers for Hardware/ Software support.
• Coordinating with Vendors for various IT issues.
• Hardening of Servers, Patch updating and monitoring of servers.
• Data Backup responsibilities of various Servers.
• Conversant with Structured cabling, Hubs, Switches, Routers, Modems, Wireless Points,
Converters.
• IT support for critical client projects (TTSL, ATT, Bell C and IVO Bank).
• Nortel Voice basic activities like (PRI, Call Recording, Nortel Phones, Meridian EPBAX)
7th
May-2007 to Aug-2007 TATA TELESERVICES LTD, (Mohali)
Designation: Sr. Engineer.
Employer: Team Ware Solutions Ltd.
Profile:
• Managing IT related issues in Mohali Hub Office.
• Managing Customer related complaints.
• Outlook 2003 Client and troubleshooting.
• Coordinating with Vendors for various issues.
• Managing Domain Controller and member servers (FTP, File Server, Print, AV, VERITAS)
• Conversant with Structured cabling, Hubs, Switches, Routers, Modems, Wireless Points,
Converters
• Providing Technical support for various applications and services including file system security and
maintenance, printer administration, network shares, Users/group/computer administration.
• Handling Wireless Link problems of various Franchisee
13th Apr-2006 to 5th
May-2007 TATA TELESERVICES LTD, (Ludhiana)
Designation: Network Engineer.
Employer: Team Ware Solutions Ltd.
Profile:
• Managing IT related issues of Ludhiana Cluster and various TataIndicom Stores.
• Managing Customer related complaints.
• Resolving first level problems pertaining to web browsers and all front-end applications like POS,
SAP, CRM, METASOLVE, ARBOR, SAP etc.
• Outlook 2003 Client and troubleshooting.
• Coordinating with Vendors for various issues.
• Monitoring of SLA and MIS on Daily basis.
• Managing Domain Controller and DHCP
• Conversant with Structured cabling, Hubs, Switches, Routers, Modems, Wireless Points,
Converters
• Providing Technical support for various applications and services including file system security and
maintenance, printer administration, network shares, Users/group/computer administration.
• Handling leased line problems..
18th Oct-2004 to 12th Apr-2006 TATA TELESERVICES LTD,(Chandigarh)
Designation: Customer Support Engineer.
Employer: CMS Computer Ltd.
Profile:
• Computer Hardware and Network configurations and installations.
• Resolving first level problems pertaining to web browsers and all front-end applications like POS,
SAP, CRM, METASOLVE, ARBOR, SAP etc.
• Conversant with Structured cabling, Hubs, Switches, Routers, Modems, Wireless Points,
Converters

3. • Providing Technical support for various applications and services including file system security and
maintenance, printer administration, network shares, Users/group/computer administration.
• Managing Domain Controller and DHCP
• Lotus Notes Client 6.5.4 and troubleshooting. & Outlook 2003 Installation and troubleshooting.
• Hardening of Operating System, Patch updating & applying Security policies.
• Handling leased line problems of various Tata Indicom Stores in Chandigarh.
• Coordinating with Vendors for various IT related issues.
June 2000 to Sept 2004 PUNJAB TECH UNIV
Designation: Engineer & Faculty Member
Employer: Punjab Tech Univ, Study Centre,
Dharamshala (H.P.)
Profile:
• Training Students and Professionals in the field of Software like VB, Office, Oracle, Network, HTML
• Network configurations and installations.
• Responsible for system security and maintenance, printer administration, network shares,
Users/group/computer administration.
Software Exposures:
• OS- Win 7, Win-XP
• Servers –Win2k12, Win 2K8, Win2K3, WINNT Server, Novel Netware 3.1
• Databases –Ms-Access, SQL.
• Applications – MS-Office ,VB6.0, JAVA
• Web – HTML, MS-Frontpage, GIF Animator
• Security - Symantec Antivirus Server 10.0, Trend Micro
• Messaging -, MS-Outlook, Lotus Notes Client
• Virtualization – VMware, MS Hyper-V
• Storage – NetAPP, EMC
• Backup – VERITAS Netbackup 6.0
Academic Qualification:
• MCA from Punjab Technical University with 75%
• Higher Diploma in Software Engineering (HDSE) 2 years from Aptech Computer Education with
78%
• BSc (Medical) from D.A.V College Chandigarh (Punjab University) with 59% Marks
• CCNA from NetMax Technologies, Sec – 34, Chandigarh (Certified Centre)
• MCP, MCTS
Personal:
• Address : FLAT 114-B, SCETOR-126, GREATER MOHALI (P.B)
• Father’s Name : Late. Wg Cdr J.k. Sarmai (Retd.)
• Nationality : Indian
• Religion : Hindu
• Marital status : Married
• Hobbies : Playing, Traveling
Dated: Neeraj Sarmai