Shaikh N Mastan is seeking an IT Infrastructure Manager position to utilize 19 years of experience in maintaining high-end IT infrastructure. He has expertise in server virtualization, storage solutions, Active Directory, and Exchange. Certifications include MCITP, VCP, CCNA, and ITIL Foundation. Previous roles include Systems Engineer, Service Account Manager, and Systems Administrator for universities and companies in the UAE and India.

1. SHAIKH N MASTAN
Mobile: 0091 8142034786/0091 9491707677
Mail: shaikh_mastan@hotmail.com
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OBJECTIVE
• Seeking a responsible position as an IT Infrastructure Manager where my extensive experience
can be fully utilized to improve productivity and profitability of my employer.
PROFILE
• IT Infrastructure Expert, with over 19+ years of experience in maintaining High End IT
Infrastructure with outstanding Operations, Management, Design, Technical Support and
Troubleshooting capabilities aligned with the strategic growth objectives of the organizations.
• Managing all IT Infrastructure solutions with a major expertise in Server consolidations, VMware
virtualization, Storage solutions, Microsoft Active Directory and Exchange.
Certifications Completed:
1. Microsoft Certification –MCITP 2008
MCP ID: 66448822.
2. VMware Certified Professional (VCP550) for Data Center Virtualization
VALIDATION ID: 759012415
3. Cisco Certified Network Associate –CCNA
CCNA ID: CSCO11005557
4. Dell Certified Systems Engineer-DCSE
Tech ID: 440883
5. ITIL V3 Foundation Certification
Experience Summary:
Total 19plus Years work experience in Hardware, Networks, Systems Administration, and Planning
of projects and evacuation infrastructure from concept to commissioning
Deploying Microsoft Windows 2012/2008 domain models, Windows2000/windows2003/2008 Active
Directory service structure (ADS). Up gradation of NT networks to 2000 networks. Familiar with
recovery planning for ADS structures (seizing and transferring FSMO roles, Backup & Recovery of
ADS. Up gradation / Migration of Exchange 2003 networks to Exchange 2010 networks. Data
Protection and maintaining of healthy network using Fault tolerance methods (RAID1 & RAID5),
Backup & Recovery strategies, Emergency Repair Disks and Antivirus software. Familiar with
implementing Remote Access Services for offline clients, VPN Server and Client configurations.
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2. Familiar with implementing TCP/IP features such as DNS, DHCP, and WINS Services. Very good
knowledge in VMware ESXi5.5
Profile:
6 plus Years in UAE University, AL Ain (16 Nov 2008-15 MAY 2005) Working as a Systems Engineer-
Windows.
7 Years in Team Computers Pvt.Ltd, Hyderabad (Nov 2001-Nov 2007) Working as a SERVICE
ACCOUNT MANAGER (HYDERABAD).
One year in Vicisoft Technologies Pvt. Ltd., Hyderabad (July 2000 to Nov2001) worked as a
Systems Administrator.
4 years in Soft-India (p) Ltd.Pune (Nov 96 to June 2000) worked as a Systems Administrator.
1 year in Fujitsu ICIM, Pune (Dec 95 to Oct 96) worked as Trainee Engineer
CAREER PROFILE:
16Nov 2008 – 15th
May 2015 : UAE University- Al Ain, UAE
Position Held : Systems Administrator-Windows
Duties & Responsibilities:
Responsible for managing and supporting Windows servers from the University data center and in
distributed locations. Solves server-related solving problems on a daily basis. •In support of change
management within the data center, provides the CSC with information about the enterprise
Windows systems. •Daily verifies all enterprise Windows Systems by using the monitoring tools and
proactively intervenes to solve problems or acknowledge the problem to the senior engineer to
work together to solve the problem. •Responsible of monitoring all windows servers and services.
•Management and updating of all enterprise services running on Windows platforms. •Responsible
for Windows account delegation. •Co-ordinates work with vendors for support. •Tests and deploys
new enterprise servers and services. •Knowledge of IT Service Management frameworks. •Design
and execute VBScript, PowerShell scripts to automate bulk tasks. •Performing standard
administration responsibilities •Maintains accurate and comprehensive documentation diagrams of
the enterprise servers and backup infrastructure and communications flow and routing. •Perform
pro-active support functions and reporting to maintain the integrity of the enterprise equipment
and infrastructure. •Other duties as assigned.
1. Installations of Server Hardware
2. Trouble shooting of Server Hardware
3. Installation, Management and Maintenance of Microsoft® Windows® Server 2012, 2008
4. Visiting the all-remote site to fix the hardware of windows servers
5. Installation, Management and Maintenance of system state Backup of windows servers using
Legato backup software.
6. Monitoring the AD of UAEU Domain using Netpro software.
7. Monitoring the APC UPS Units.
8. Doing the vendor (IBM, DELL, and CNS&MDS) management for Hardware replacement in case
of failures.
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3. 9. Maintaining the inventory for all Windows Servers.
10. Solving the Active Directory problems assigned by the Helpdesk using remedy software.
11. Good knowledge in VMware Administration (ESXi5.5)
19 Nov 2001 to Nov2007 : Team Computers Pvt. Ltd. Hyderabad.
Position Held: SERVICE ACCOUNT MANAGER
Duties & Responsibilities:
• Managed the team of 35 Engineers.
• Taken care of all the escalated calls.
• Supporting End users online with their Queries, and Problems related to
Desktop, Laptop, Printers and other network applications
• Supporting the Users with the Exchange Server Issues Unblocking the E-mails.
• Working on Exchange Server Via Terminal Server for the checking the blocked
Mails at the Gateway.
• Working as a Subject master expert for the MS Outlook, Exchange server issues
In addition, Windows.
• Assisting the Engineers in dealing with the customers.
• Maintaining and Administering the ACE server for Remote access issues.
• Handling Remote access issues and resetting users passwords and trouble Shooting the RAS,
GRAS, CISCO Client, VPN, GPRS.
• Administering Active directory services in Terminal Server.
• Creating User Accounts and assigning the permissions to the User accounts.
• Supporting in Dialup connections.
• Working on the Web applications and the Desktop Applications pertaining to the
Business
• Systems Administration of Windows NT/2000/2003, Active Directory administration and
managing AD objects etc.
• Troubleshooting Active Directory issues, resolving file and system replication conflicts, adding
servers into the environment, utilizes support tools to solve various issues.
• Administration of VPN utilizing Cisco VPN 3000 Manager and RSA Server.
• Administration of Cisco switches, troubleshooting TCP/IP issues, communication with
vendor/providers on WAN connectivity.
• Administration of MS Exchange 2000, creating accounts, restores etc.
• Administration of enterprise backup systems using Tivoli Storage Manager, configuring server
clients, monitoring of the disk space, utilizing the Tivoli command line interface for space
reclamation, other function include restores, backups etc.
• Other backup systems used include Arc Serve, Vertias Net Backup.
• Administration and Maintenance of win2003 servers
• Administration and Maintenance of win2000/2003 servers
• Administration and Maintenance of winnt4.0 servers
• Administration and Maintenance of Database Server (SQL)
• Administration and Maintenance of Mail server (Lotus Domino)
• Administration and Maintenance of Mail server (Microsoft Exchange Server)
• Administration and Maintenance of Netware servers
• Maintenance of Print servers and printers
• Administration and Maintenance of Macintosh Systems (Mac network)
• Maintenance of 256 kbps Leased Lines
• Maintenance of Swithes, Routers, Hubs and Patch panel
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4. Nov 96 to June 2000: Soft-India (p) Ltd, Pune
Position Held: Systems Administrator.
Duties & Responsibilities:
• Administration of Win NT 4.0 and Sun Solaris servers.
• Maintaining H/W such as Servers, Routers, L3/L4switches and Modems (Dialup/ISDN).
• Install, manage and maintain NT Domains and manage Data Backups.
• Install, manage and maintain Ethernet Networks.
• UNIX Administration and Shell Programming.
• Administration of DNS, NIS, NFS, Send mail, Samba Technologies.
• Installing/Configuration of UNIX and Tuning of UNIX Kernel for Performance.
• Administration of Sun Solaris, HP-UNIX, Shell (sh, csh) & awk and perl scripting.
• Cisco router configuration & Operation.
• Administration of LINUX.
• Digital (ISDN) and Leased Lines (128Kbps) Configuration & Maintenance.
Dec 95 to Oct 96 : Fijitsu ICIM Ltd,Pune
Position Held : Trainee Engineer.
Duties & Responsibilities:
• Assembling the systems and Printers (Line & Dmps)
• Testing the systems using check IT software
• Quality Assurance
Personal Details:
Name: SHAIKH N MASTAN
Marital Status: Married
Date of Birth: 10-06-1972
Pass Port No: G5755304 (DOE: 25-10-2017)
UAE Driving license expiry: 2020
Soft Skills: Map & measure processes, Monitor & improve Customer satisfaction, Team Leadership,
Cross cultural appreciation, Creating & sustaining robust People related systems & processes,
Conflict resolution & Problem solving skills, Risk Orientation, Negotiation Skills, Relationship
Management & Global Perspective.
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