George Jozwiak is an experienced IT professional who has strong analytical and well-rounded troubleshooting skills. He has a Bachelor of Science degree in Law Enforcement and an Associate of Applied Science degree in Electronic Engineering Technology. George has over 20 years of experience in end user and remote support including hardware/software support, data, OS and Domain migration, network connectivity, and Wi-Fi issues.
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Daniel Eric Hough
6097 Tapir Place Waldorf, MD 20603
Ph:(240)4325167 Email: danielhough9@gmail.com
TECHNICAL SKILLS
Hardware Compaq Windows Proliant Servers; Sun Solaris Sparc Servers; Intelbased x86
Linux Servers; HPUX Servers;
Operating Systems Windows NT, 2000, 2003,XP,Vista,7 and 8; Sun Solaris 5.6, 5.7, 8; Linux
Redhat;
RDBMS Oracle 9i, 10g, 11g; SQL Server 2000, 2003
Management Tools Oracle Enterprise Manager with Diagnostics, Tuning & STATSPACK
High Availability
Solutions
Sun Veritas Cluster, Shareplex Replication, Dataguard & RAC
WORK EXPERIENCE
IT Field Tech, Kelly IT Services November2014February2015
Primary duties were but not limited to:
● Respond to service calls within the DC metropolitan area from dispatch.
● Repair printers and all other hardware issues.
● Upgrade operating systems.
Junior Systems Administrator, Morningside Partners March 2009December 2013
Primary duties were but not limited to:
● Provide technical assistance to the CEO, Vice President and entire staff.
● Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
● Respond to queries either in person or over the phone.
● Train computer users.
● Maintain daily performance of computer systems.
● Respond to email messages for customers seeking help.
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● Ask questions to determine nature of problem.
● Walk customer through problemsolving process.
● Install, modify, and repair computer hardware and software.
● Clean up computers.
● Run diagnostic programs to resolve problems.
● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
● Install computer peripherals for users.
● Follow up with customers to ensure issue has been resolved.
● Gain feedback from customers about computer usage.
● Run reports to determine malfunctions that continue to occur.
● Provide telecommunications support including voice/phone mail setup and
troubleshooting.
● Started with tier 1 technical support and advanced to tier 2 and 3 after 1 year.
● Active Directory Management.
Assistant Project Manager, Master Security January 2005 January2014
Primary duties were but not limited to:
● Conduct security escorts for VIP’s such as Janet Napolitano, Mayor Adrien Fenty
and Eleanor HolmesNorton.
● Work inside the Central Command Center of The Federal Trade Commission and
monitor four different sites including The L.A. Regional office.
● Ensure all officers on my shift were in proper uniform and performing their duty in
a professional manner.
● Make sure all officers on my shift and the following shift were prompt getting to
post.
● Monitor MDI alarm system to ensure all employees were not trying to gain access to
restricted areas.
EDUCATION/TRAINING
Oracle 9i/10g/11g Database Administration
Handson training in A+ and Network+
GSA Supervisory Training