This resume is for Shujat Ali, who has over 10 years of experience in IT support roles. He has expertise in networking, mobile device management, systems administration, and troubleshooting. Some of his skills and technologies include Windows, Windows Server, AirWatch MDM, SQL Server, Active Directory, networking protocols, Cisco routers, firewalls, virtualization software and more. He is currently seeking new opportunities and his previous work history includes roles at NCR Corporation, Diamond Marketing Solutions, Eddie Bauer Data Center, Q1 Technologies Inc., and F&S Consulting. He holds a CCNA certification and degrees from Robert Morris University and Mehran University of Engineering and Technology.

1. 1918QuakerHollow Ln
Streamwood IL, 60107
Ph. (815) 5401933
Shujat@hotmail.com
SHUJAAT ALI, CCNA
Experienced IT Support professional with expertise in network, mobile, and systems troubleshooting.
Technologies
 Windows 8, 7, XP
2000/XP/VISTA
 Windows Server 2003-2008,
2012
 AirWatch
 Mobile POS
 Ghost 8.2
 Hyper-V
 VMware
 SQL Server
 Active Directory
 DNS, DHCP
 Windows Deployment Services
 IP V4,IP V6, RIP V1/V2, IGRP,
EIGRP, OSPF
 VoIP
 TCP/IP
 Windows & Network Security
 Cisco Routers
 Sonic Firewall
 LAN Technologies
 HTML, DHTML
 Java
 SQL
Certifications
Cisco certified Network Associate (CCNA)
Professional Experience
NCR Corporation – Chicago, IL Sept 2014 – April 2016
Customer Engineer
 Installing, maintaining and repairing equipment such as PCs, workstations and peripherals, printers, front-end POS
systems, and kiosks
 Documentation of Installations, maintaining, and repairing equipment
 Working with end clients (Walmart, Target, Starbucks, Olive Garden, Sephora, Mac Cosmetics, Ulta, Sears etc…)
 Configuring mobile devices for end clients
 IT strategy
 IT infrastructure

2. 1918QuakerHollow Ln
Streamwood IL, 60107
Ph. (815) 5401933
Shujat@hotmail.com
 Project Management (Over Night Installations Upgrading all Equipment)
 Managing Air watch on iOS and Android
 Installing applications and running applications on Air watch
 Supporting / troubleshooting network and servers
Diamond Marketing Solutions– Carol Stream, IL July 2015 – August 2015
Network Administrator
 Manage Network
 Desktop support
 Sonic Firewall
 Manage Printers and equipment
 Install Upgrade operating systems
Eddie Bauer Data Center – Westmont, IL June 2014 – Aug 2014
IT Support Technician
 Mobile POS Implementation
 Assisted in Data Migration process
 Deployment, configuration and troubleshooting of the following:
▪ Mobile POS
▪ AirWatch
▪ VeriFone
▪ Zebra wireless printers
▪ VPN Support
Q1 Technologies Inc. – Naperville, IL April 2014 – May 2014
IT Support Engineer

3. 1918QuakerHollow Ln
Streamwood IL, 60107
Ph. (815) 5401933
Shujat@hotmail.com
 Support and manage hardware and software
 Assemble PCs; install network cables and devices
 Install and configure Group VPN
 Configure and troubleshoot Cisco UC 500, ASA 5505 and IP Phone
 Design and configure LAN, WAN and wireless networks and devices
 Research new technologies and their application in supporting multiple clients
 Support multiple clients on the behalf Q1 Technologies
 Projects included:
▪ Clinical Services, Naperville
▪ SpeedPro Imaging, Lombard
 Enabled Remote Desktop to provide Help Desk Support
 Designed LAN, WAN and Wireless (Sonic Point NI)
 Installed and configured Sonic Firewall TZ 205
 Applied New Policy and Group VPN to the Firewall
 Configured Mail Server IP Phones, Configured Mac Mini Server
 Installed and configured network printers
 Enabled Remote Desktop to provide Help Desk Support
F&S Consulting – Schaumburg, IL Aug 2013 – March 2014
Network Consultant
 Setup and configured Windows 2012 Essentials Server
 Installed and Setup Hyper-V 2012 Core Server on Dell PowerEdge C1100
 Created OS Partition and Data Partition for Virtual Guest.
 Created a Virtual Machine of Windows 7 x64 Enterprise on Hyper-V Host
 Replicated 5 additional Windows 7 x64 Enterprise on Hyper-V Host
 Installed all Microsoft Updates, Office 2010 and additional software on all 5 Win & 7 VM.
 Assigned Static IP to all 5 VM
 Installed and Setup Customize Hardware PFSense Firewall
 Created Custom Firewall and NAT Rules
 Setup and configured Web Proxy Server, Proxy Filter, Web Cash Management, Access Control, Squid and Anti-virus

4. 1918QuakerHollow Ln
Streamwood IL, 60107
Ph. (815) 5401933
Shujat@hotmail.com
 Installed and configured OpenVPN, PPTP, and IPSec VPN
 Technical Support, Windows Administrator, Systems Administrator, Network Administrator, Windows Engineer,
Windows Systems Engineer, Field Technician
 Create 20 Users with its own SSH Certification
 Setup 24 Port Gigabyte Switch with Patch Panel.
 Configure Outlook email on all Desktop.
 Copper, Fiber, RAM, Hard Drives, Network, PC imaging
 Setup VMware ESX 5 host
 Setup VM instance for Active Directory and SQL 2008 Server to host inventory management software.
 Setup Secure VPN tunnel between Chicago and Glendale Heights office.
 Desktop and Server Support.
 Firewall (SonicWall, PFSense)
 Managed all Hosted Exchange 2010 Users.
 Managed SharePoint 2010
 Resolved any client issues desktop or server issues.
 Weekly and Monthly Server Maintenance.
 Involved in new Server and Desktop upgrade projects.
National University of Sciences & Technology (NUST) – Islamabad, Pakistan June 2010 – Aug 2013
Systems Administrator
 Managed Windows 2003 / 2008 Active Directory Servers, and Exchange 2003 Servers
 Troubleshoot Cisco Router and Windows Servers in various computer labs in the University
 Virtualized application Servers using Hyper-V for Server consolidation projects.
 Deployed LAN/WAN Networks and Work with Switches and Routers and Troubleshoot Network Issues
 Managed and maintained hardware equipment such as desktops, laptops, printers and thin clients
 Developed, implemented and maintained University security policies
 Installed new equipment, and upgraded hardware and software
 Worked with university management to identify areas for improvement

5. 1918QuakerHollow Ln
Streamwood IL, 60107
Ph. (815) 5401933
Shujat@hotmail.com
 Participated in inventory control, purchase decisions and annual budget discussions
 Coached, mentored and trained university professors and students on the use of computer technology
Horizon Institute – Hyderabad, Pakistan Jan 2010 – June 2010
IT Administrator
 Lab administrator responsible for setting-up and maintaining laptop equipment, including desktops, laptops and
printers
 Configured Cisco Wireless Network controllers and Access Points, SSID and WEP encryptions settings
 Troubleshooting of LAN/WAN and Wireless based networks systems
 Setting up VPN clients and troubleshooting remote access issues
 Created Lab demonstrations for new technology deployments with loaner equipment from various vendors and
presented the findings to upper management
Education
Robert Morris University – Chicago, IL 2015
MIS – Business Analytics
Mehran University of Engineering and Technology 2009
BE Computer Systems