Mathew Tabish is an experienced IT professional with over 15 years of experience in network administration, systems administration, helpdesk support, and production lead roles. He has extensive experience working with Microsoft server, desktop, and software technologies as well as networking hardware. His background includes roles at Bank of America, American Traffic Solutions, American Mortgage Specialists, and Countrywide where he performed duties such as server administration, network management, software deployment, troubleshooting, and customer support.

1. Mathew Tabish
2748 E. Narrowleaf Dr. Gilbert AZ 85298 480-383-3714 Mathew.Tabish@gmail.com
Extremely Tech oriented; Passionate about IT, not only as a profession but as a
hobby. Always willing to expand and grow as an IT professional.
Qualifications Hardware
● Proficient in Network Administration and Infrastructure
● Commanding knowledge of PC, Router/Switch and Server Hardware
● Experienced in network cable management (Cat 5/6, Fiber)
● Mobile Device Technologies: Apple / Android / Blackberry
Software
● Microsoft Windows Server 2003 / 2008/R2 / 2012
● Microsoft Exchange 2003 / 2007
● Microsoft Windows XP/7 and 8.1
● Microsoft Visual FoxPro 7/9
● Microsoft Office (all versions)
● Microsoft SharePoint 2010
● Apple / Android / Blackberry OS
● Citrix
● Remedy / Maximo Ticketing systems
Skills • Relentless troubleshooter and one who thinks outside the box
• Passion for technology and always willing to expand my scope of expertise
• Excellent customer service skills and the ability to relate and explain the most complicated
issues to even the most inexperienced person
Work History Level 2 - Production Lead Bank of America Jan 2011 – Feb 2015
Network Systems Administrator American Traffic Solutions Dec 2008 – Jan 2011
Systems Administrator American Mortgage Specialists Mar 2007 – Mar 2008
Helpdesk Technician II Countrywide Aug 2005 – Mar 2007
Bank of America (2011-2015)
● Led a Team of Support Analysts to meet departmental needs and SLA goals
● Remote management and monitoring of 100+ Windows-based servers
● Participated in 24/7 on-call Server / End User support for urgent issues
● Managed and prioritized all tickets escalated to the L2 incident queue providing
production support by assessing user needs and determining best action
● Day to Day Activities:
Manage ticket queue based on urgency/priority for proprietary mortgage application,
maintenance of windows based servers running proprietary mortgage application task
manager, research issues involving debugging code for proprietary mortgage
application via FoxPro, setup and manage conference calls for large scale issues with
different support groups within the hierarchy

2. References available upon request
● Most frequent software utilized:
Microsoft Server 2003/2008R2, Windows Xp/7, Active Directory, Visual Fox Pro 7/9,
Microsoft Office 2007, Microsoft Sharepoint 2010, Citrix and Remedy and Maximo
Ticketing systems
American Traffic Solutions (ATS) (2008-2011)
● Performed daily Network Administration tasks including: new user creations via Active
Directory / Exchange, patching workstations and VLAN management
● Responsible for Server OS and security-based updates to the domain
● File and Print server management including modifying rights/permissions to shares
and adding new printers to the domain
● Day to Day Activities:
Make Cat5/6 Cable, patch new drop, configure drop’s VLan for proper permissions,
order new PC/Laptop equipment, configure and image new machines, create new
user/machine objects on domain, respond to alerts from the server infrastructure,
AV/OS updates to domain.
● Most frequent software utilized:
Microsoft server 2003/2008R2, Windows XP/7, Microsoft Exchange 2007, Active
Directory, Microsoft Office 2003/2007, Microsoft Sharepoint 2010, Blackberry
Enterprise Server (BES)
• Hardware systems utilized:
HP Procurve series Switches/Routers, HP ProLiant servers, Dell PowerEdge Servers,
Cisco Pix firewalls
American Mortgage Specialists (2007-2008)
• Manually image all desktop PC’s to standard AMS image (WinXP OS)
• Respond to customer issues via email, walk-up and sometimes phone requests
• Administered Calyx Point mortgage software for entire company
• Install and maintain network hardware/software including cabling, virus monitoring for
entire company.
• Day to Day Activities:
Respond to issues via email/walk-up and sometimes phone, manage users via Active
Directory and Microsoft Exchange v5.5, manage Calyx Point Mortgage software,
install and maintain network hardware/software including cabling.
• Most frequent software utilized:
Microsoft Windows server 2003, Windows 9x/2K/XP, Microsoft Exchange/Active
Directory, Calyx Point mortgage software, Microsoft Office 2000/2007, Norton AV
Countrywide (2005-2007)
• Primarily phone based support via Quintus and Remedy ticketing systems of over 30k
internal employees
• Management of employees email mailboxes via Lotus Notes and domino DB’s
• VPN support of Ipass client
Education Associates Degree, CNIT High Tech Institute, Phoenix, AZ Dec 2002