Akanksha Vasudev is applying for a position and provides her resume. She graduated from the Institute of Hotel Management in Aurangabad, India in 2012 with a Bachelor of Arts in Hotel Management. She has over 5 years of experience working in front office roles at hotels like ITC Maurya, Vivanta by Taj, and Courtyard by Marriott. She is motivated, a strong communicator, and enjoys challenges. Her vision is to use her skills and experience to promote excellence.

1. AKANKSHA VASUDEV Résumé
Page | 1
particulars NAME:
Akanksha Vasudev
DATE OF BIRTH:
June 19, 1990
PASSPORT:
Indian, due to expire in 2019.
about
myself &
vision
I am a highly dedicated and motivated individual with an optimistic
attitude. I believe in accepting challenges and giving the best of my efforts
in achieving all tasks well. I respect the principles of discipline and
punctuality. I am a self-starter and very responsible in handling all my
assignments. I have good communication skills and I take the initiative to
lead projects and get things done in a timely manner. I enjoy interacting
with people and I work well both as part of a team as well as individually. I
am looking forward to the opportunity to work in a different environment
and I am excited to tackle new challenges every day.
My vision involves moving into a position that allows me to use my
experience and skill to challenge myself and others by promoting a higher
level of conceptualization, work ethic and excellence.
contact
details
HOME ADDRESS:
170/107 Madhuban Enclave,
Mohini Road,
Dehradun, Uttarakhand – 248001
India
# 91 135 2654182
EMAIL:
Personal: vasudev.akanksha@gmail.com
HANDPHONES:
+91 81716 77666
qualification Bachelor of Arts with Honours
Upper Second Class
HOTEL MANAGEMENT
Date: July 19, 2012
UNIVERSITY OF HUDDERSFIELD
From -
The Institute of Hotel Management
Aurangabad, Maharashtra,
India

2. AKANKSHA VASUDEV Résumé
Page | 2
education
and
scholastic
record
BA (HONS) HOTEL MANAGEMENT
Institute of Hotel Management, Aurangabad, Maharashtra, India
Particulars Mark Grade Credit ECTS
Food and Beverage Operations 67 B 20 10
Front Office Operations 51 C 20 10
Housekeeping Operations 69 B 20 10
Introduction to Hospitality Management 54 C 20 10
Food Production Operations 59 C 20 10
Business Communication, Study Skills and PDP 60 B 20 10
Management of Hospitality Organisations 65 D 20 10
Food and Beverage Enterprise Management 50 C 20 10
Facilities Planning and Rooms Division Mgt. 55 B 20 10
Financial and Managerial Accounting 51 C 20 10
Hospitality Marketing and Consumer Behaviour 53 C 20 10
Hospitality Human Resource Management 50 C 20 10
Dissertation 62 B 40 20
Strategic Hospitality Management 41 D 20 10
Tourism Planning and Development 57 C 20 10
Operations Analysis and Planning 54 C 20 10
Innovation and Change 74 A 20 10
Supervised Work Experience 44 D 120 60
HIGH SCHOOL:
Welham Girls’ School, Dehradun
March, 2008
English – 83%
Environmental Education – 94%
Geography – 74%
Psychology – 95%
Economics – 62%
Home Science – 94%
Overall – 88%
Internship Courtyard by Marriot
Gurgaon
July 04, 2011 to May 04, 2012
Training précis -
My training, which spanned over 48 weeks was specialized in Front Office
Operations with the following broad categories of work profiling and
executables –
1. Reservations – Documentation/Reservation forms, receiving and
answering email/fax inquiries, Confirming room reservations, answering

3. AKANKSHA VASUDEV Résumé
Page | 3
calls, liaison with sales and marketing departments for group bookings,
coordinating VIP arrivals, timely circulation of reports to concerned
departments, addressing guest queries, documentation of reservation
amendments and cancellations, handling guest history reservations, up
to speed with arrival lists, personal appearances as per Hotel policy, Log
books recording, change in shift procedures, requisitions, adherence and
proper communication of reservation policies and effective handling and
disposal of customer complaints.
2. Cashiering – Safety deposit box issue and procedures, Payment
processing (cash/card/voucher/TC/Third party/rebates/discounts), Check
outs (Individual/group/partial), Deposits and advance procedures,
departure list updation and follow-up, settling guest accounts, late
charges, closing foreign exchange floats, checks on long stay customer
invoices, audit documentation, cash management and training of junior
front office staff.
3. Duty Manager – Hotel rates and information, Uniform standards,
monitoring staff interaction, reviewing log books, employee attendance,
shift debriefs, preparation of schedules, following up on maintenance
requests, disciplinary action, performance appraisals, conformity to
hotel standards, supervision of bulk tasks, VIP check-in and care,
handling walk in guests, no show reservations, skipper reports,
monitoring ‘do not disturb’ cases and ‘out of order’ rooms, logbooks
and end of shift duties and endorsements.
4. Guest Service Agent – Special program and rate awareness, room
familiarity, room availability status, identification guest needs,
confirming availability, manual reservations, guarantee status, locating
reservations, coordination with travel agents, obtaining guest room
assistance, repeat guests, providing local information, rate changes,
room change requests, processing miscellaneous charges, Shift duties,
telephone courtesy, guest greetings, due outs and discrepancies,
reviewing arrival reports.
5. Executive Services – Welcoming and escorting guests, inspection of
rooms pre-arrival, supervising privileged services, effectively managing
wake-up call and other requests, handling guest queries and issues,
Liaise with concierge and travel desks for checkout and requests,
arranging special event services, handling travel vouchers, processing
special billing, handling hold-for-arrival items.
6. Other Services – Bell desk and concierge monitoring, business service
center services, guest center, customer relations, doorman driver and
vehicular transport services monitoring.

4. AKANKSHA VASUDEV Résumé
Page | 4
on-school
training
experience
Taj Residency
Aurangabad
Department January,
2010 to
May, 2010
June,
2009 to
July, 2009
Food & Beverage Services 8 Weeks 4 Weeks
Front Office Department 6 Weeks 3 Weeks
Housekeeping Department 6 Weeks 2 Weeks
professional
experience
ITC Maurya
New Delhi
Department: Front Office
Designation: Hotel Operations Trainee
Duration: July, 2012 to December, 2012
Vivanta by Taj
Gurgaon
Designation: Management Trainee
Duration: February, 2013 to September, 2013
Abhimanyu Cricket Academy
Dehradun
Designation: Assistant Manager
Duration: November, 2013 to April, 2015
parental
background
& particulars
FATHER
Mr. Ashok Vasudev
Development Officer
United India Assurance Company
Dehradun
# +91 98970 004182
MOTHER
Mrs. Rita Vasudev
Teacher
Welham Girls’ School
Dehradun
# +91 92191 69988

5. AKANKSHA VASUDEV Résumé
Page | 5
computer
proficiency
& language
MS Office – MS Word, MS Excel, MS Power point, MS Front Page and spread
sheet solutions, Adobe packages.
Proficient on both MAC and Windows platforms
Fluent in English, Hindi – Reading, writing and conversation.
personal
interests
Baking.
Travelling.
Reading.
Fitness.
Thanking You,
Yours Sincerely,
AKANKSHA VASUDEV