Nikhil Khandelwal is a Duty Manager currently working at Speke Resort & Commonwealth Resort Munyonyo in Kampala, Uganda. He has over 4 years of experience in hotel management, having previously worked as a Front Office Associate at Vivanta By Taj in Bangalore, India. He holds a Bachelor's degree in Hotel Management from Acharya Institute Management & Sciences in Bangalore. His objective is to take on more responsibilities and help his team achieve organizational goals.

1. RESUME
NIKHIL KHANDELWAL
Address: Plot No. 19 Kala Kuan,
Behind PNT Colony Alwar,
Rajasthan (INDIA)
Email: nikhil23k@gmail.com, Skype ID: nikhil23k
Contact No: +256 752003395 & +91 9823038430
Objective
Looking for a creative and challenging assignment along with a teamwork that offers an
opportunity to move up in organizational hierarchy, continuous learning and shouldering
more responsibilities and be a part of team in achieving organizational objectives.
Work Experience
• Currently Working as Duty Manager with “Speke Resort & Commonwealth
Resort Munyonyo” Kampala Uganda East Africa with 449 rooms As a Duty
Manager since 16th
May’14 till date.
• Worked as Front Office Associate with “Vivanta By Taj- Yeshwantpur”
Bangalore, India with 327 rooms from 02nd
July, 2012 to 31st
April, 2014.
• Successfully completed Industrial training with Ista Hotel with 248 rooms(now
Hyatt) Amritsar, India. From 15th
December, 2010 to 31st
May, 2011.
Current Job Profile:
 Responsible for entire shift of Front Office Operations and assisting Front Office
Manager in daily operations.
 Guest Relations and handling their complaints efficiently.
 Guest history and maintaining records.
 Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
 Handling arrival and departures and meeting VIPs.
 Managing entire night shift as Night manager cum Night Auditor.
 Helping reservation Manager in reservations in his absence (eg. queries, information,
bookings, cancellations, reports etc.)
 Co-ordination and follow up with other departments for overall smooth functioning of
operations.
 Responsible for managing/supervising/overseeing the following departments:
Reception, Cashiering, Guest Relations, Concierge, Business Center and Telephones.
 Create and produce reports as required.
 Ensure that all accounting transaction and cash handling procedures are in
compliance.
 Pro actively identify potential guest issues.
 Driving strong efforts to lead, train, and motivate the team members to render the best
service in terms of quality and time.

2.  Conducting surprise room visit to check if it is maintained and cleaned as per the standards.
Educational Qualifications
• Completed Bachelor in Hotel Management from Acharya Institute Management
& Sciences Bangalore University (India) from July 2008 - April 2012.
• Completed Sr. Secondary Education from Rajasthan Board, India in the year
2006.
• Completed Higher Secondary Education from Rajasthan Board, India in the year
2003.
Personal Details:
Date of Birth: 23rd
Nov, 1986
Hobbies: Cycling.
Marital Status: Single
Languages Known: English, Hindi.
Height: 5’6’’
Certifications & Achievements:
• Successfully completed internship program from ‘Ista Hotel, Amritsar’ from 15th
Dec 2010 to 31st
May 2011.
• Successfully completed ‘Wine Appreciation Certificate’ Awarded by Four
Season India Most Awarded Wines in the year of 2010.
• Successfully completed ‘First Aid’ in the year of 2010.
• Successfully completed ‘Personality Development and Carrier Management’.
• Successfully completed ‘Technical /Non-Technical training program’.
Skills:
HMS – Amadeus
Good learner
Good Listener
Positive Attitude
Goal Oriented
Reference:
Mr. Ajit Singh – Room Division Manager
Speke Resort & Conference Centre, Contact Num-+256752711842
Declaration:
I hereby declare that all the above-mentioned facts are true to the best of my knowledge
and belief. I bear the responsibility for the correctness of all the above-mentioned
particulars.

3. Place: Uganda, East Africa. Nikhil
Khandelwal.