This resume is for Sayale Solao, who has over 10 years of experience working in front office roles at hotels in India. She has a bachelor's degree in hotel management and is pursuing an MBA. Her objective is to provide excellent guest service and achieve high guest satisfaction. She has worked at hotels like Radisson Blu and Hotel Centre Point, where her responsibilities included check-ins/outs, handling guest requests, answering phones, and coordinating with other departments. She has strong guest service, communication, and computer skills. Her hobbies include music, meeting new people, and art. She received an award for best employee of the month in 2012.

1. RESUME
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Name - Sayale Solao
Address - 204, Ganesh Apts, Bhagwaghar Complex, Dharampeth, Nagpur-440010
Cell Phone - 72191 04391
Email - sayalisolao@yahoo.co.in
Personal Information:
Date of Birth 3rd
December 1987
Place of Birth Nagpur
Nationality Indian
Gender Female
Career Objective:
To provide prompt, efficient and responsive service to guest in all Front Office areas; in order o achieve a high level of
guest satisfaction and organizational and departmental profitability in an atmosphere of team work and constantly
improving product quality through surveillance of guest satisfaction.
Worked at Grover Infotech in Admin Department, 1st Dec 2014-25th July 2015.
Worked as an Educational Counsellor at CIMS, 1st May-1st November 2014.
Radisson BLU, Nagpur as a Guest Service Associate Front Office, 23rd July 2012– 23rd Nov 2013.
(A property of Carlson Rezidor Hotels & Resorts) in Nagpur –Pre-Opening Team of 214 keys)
Professional Experience:
1. Hotel Centre Point, April 16 to July 16, 2007
2. Hotel Centre Point, April 13 to June 13, 2009
3. Hotel Airport Centre Point, June 14 to July 13, 2009
• Taking Check-Ins & Checkouts.
• Taking care of the guest requests, complaints & their follow-ups from time to time.
• Handling Groups
• Answering External & Internal Telephone calls.
• Giving information regarding the Hotel & its facilities to the callers.
• Handling 2-3 calls at a time; transferring calls to the concerned department.
• Handling Fax Machine etc.
• Co-ordinating with House-Keeping for the status of the rooms etc.
• Taking Check-Ins & Checkouts.
• Taking care of the guest requests, complaints & their follow-ups from time to time.
• Handling Groups
• Answering External & Internal Telephone calls.
• Giving information regarding the Hotel & its facilities to the callers.
• Handling 2-3 calls at a time; transferring calls to the concerned department.
• Handling Fax Machine etc.
• Co-ordinating with House-Keeping for the status of the rooms etc.

2. Co-ordinate With:
• Front Office – For latest arrivals and departures and changes in guest room allotment.
• Concierge – For external services, baggage movement, sight-seeing, city malls, local market, temples etc
whereabouts & information regarding the same.
• Bell Desk – For the movement of guest baggage to & from the rooms.
• Health Club & Spa – For Appointments & Services.
• Business Centre - For booking Meeting rooms, Secretarial services and Office services.
• House Keeping – For Cleanliness and clearance of rooms, Decoration of room, their maintenance, Laundry
services and for any discrepancies.
• F&B – Group arrivals in regards to Guest preferences, Table reservation, to receive cash and credit sales,
information about the meal plans of the guests.
• Stores – For the requisition of supplies.
• Engineering – For the maintenance of Lobby Lighting & Fittings, Elevator Issues, guest room lightings, fittings
& other electrical failures etc.
• I.T – On all F.O Equipments, Hardware, Software, Cabling and Database matters, Wi-Fi connectivity & other
I.T. related assistance.
• Tele Communications – For room update and issues, Guest complaints & requests, special requests & their
follow-ups.
• Security – In regards to Safety of the Guest, their valuables, Hotel Property and Fire related issues.
• Finance – For daily cash, Cheque transactions, for bill related discrepancies & updating financial records.
Essential Duties & Key Responsibilities:
• Recording the Guest Information in Excel Sheets.
• Updating Guest Profile, their Preferences, Likes & Dislikes.
• To Meet and Greet the Guests on Arrival and on Departure.
• Efficient Check- In and Check- Out process.
• Post Room and Miscellaneous Charges.
• Ensure effective Shift Hand-Over.
• Maintain correct Guest Registration Card.
• Communicate problems, Resolved or Unresolved to the Supervisor at the end of the shift and update the Log
Book accordingly.
• Complete knowledge of Property, Room Types, Hotel Matrix, Different Packages, Membership and Facilities.
• Maintain own Cash Float.
• Update Guest History Maintenance.
• Providing prompt service to the customers in a friendly and courteous manner.
• To Check Mails and Reply them promptly.
• Collecting Feedback while Guest Check-Out.
• Effective Handling of Incoming and Outgoing Calls.
• Review and Monitor Early Morning Wake-Up procedures.
• Be knowledgeable of F.O systems and know back up procedures and system recovery procedures.
• To check the Check-Out bills.
• To make next day’s Arrival List.
• To check Reception’s and Lobby Cleanliness and Hygiene.
• Ensure working of all F.O Policies and Procedures.
• Preparing C-FORMS.

3. Skills & Competencies:
• Thorough knowledge of F.O Systems & Procedures.
• Guest Handling & Customer Service skills.
• Having Flair & Showmanship.
• Assertive in protecting the Interest of the Hotel.
• Supervisory & Leadership skills.
• Ability to take Stress.
• Sound Telephone skills.
• Effective Communication skills at all level.
• Counseling skills & Team Facilitator.
• Tact & Diplomacy.
• Dependable & Responsible.
• Active Listener & Problem Solver.
• Socially Confident & Pleasant.
• A Team Person with Energetic & Motivation skills.
Academic Projects:
• Assisted Final Year students in Lucknowi Food Festival organized by them.
• Assisted Third year students in Cake Fair organized by them.
• Organized Cake Fair in Third year.
• Supervised juniors in Cake Fair organized by them.
• Organized Gujarati Food Festival in Final Year.
Dissertation:
Designation: A Feasibility Study to open ‘Natural’ Ice-Cream Parlour in Nagpur city.
Organization: Lady Amritbai Daga College, Nagpur
Duration: 10 months
Educational Qualifications:
• Completed Secondary education from Sandipani School, Nagpur (2004)
• Completed Higher Secondary from Lady Amritbai Daga College, Nagpur (2006)
• Achieved B.Tech in Hotel Management and Catering Technology from Lady Amritbai Daga College,
Nagpur (2007-2010)
• Pursuing Correspondence MBA from Welingkar Mumbai.
Other Activities:
• Completed Basic French course from Alliance Infospace Academy.
• Worked with an Event Management group for six months and so got an opportunity to assist my seniors in
the Fashionista Lifestyle & Fashion Exhibition.
• Through with the French (DELF) A1 course from Alliance Francaise de Hyderabad.
Certifications and Accreditations:
Got Best Employee of the Month Award for December 2012
Computer Skills:
Microsoft Office, Internet and Software - Opera 5.0.
Hobbies and Interests:

4. o Listening to good Music, identifying the tracks and artists in it.
o Keeping a track of People’s Numbers & Voices.
o Doing Artwork.
o Meeting new people and learning about their cultures and sub-cultures.
o Lastly, I have a knack for remembering names and faces which is beneficial in the Service sector.
I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.