Ritika Snehy Singh is seeking a position as a Duty Manager. She has a Bachelor's degree in English Honors and qualifications in aviation, hospitality, and computer science. Her career includes roles as a Front Office Supervisor, Guest Service Associate, and currently Team Leader. She has experience at hotels like The Leela Palace, Taj Hotels, and Aloft Hotel. Her skills include front office operations, customer service, and staff training. She has received several employee of the month and best employee awards.

1. Possessing unique blend of knowledge coupled with a career designed from
passion and dynamic self-motivation.
ACADEMIC QUALIFICATION
CURRICULUM VITAE
RITIKA SNEHY SINGH
E-mail: ritikasenahi33@gmail.com
Looking for the post of Duty Manager

2. • Completed BACHELOR OF ARTS (English Honors) from GRADUATE
COLLEGE, Jamshedpur in 2014.
• Completed 12th
(Science) from Karim City College, Jamshedpur in 2009.
• Completed 10th
from J.A.C. Ranchi in 2005.
PROFESSIONAL QUALIFICATION
• Done Civil Defence Training at Aloft Hotel, Ahmedabad.
• Done ONE year Diploma Course BTEC (HNC) in Aviation, Hospitality and
Travel Management from FRANKFINN INSTITUTE OF AIRHOSTESS
TRAINING, JAMSHEDPUR.
• Completed knowledge of computerized flight reservation system
(GALLILEO).
• Completed In-flight Training From Jet Airways, Kolkata.
• Completed First Aid Awareness Training from Indian Red Cross Society,
Jamshedpur.
• Swimming Training from JRD Complex, Jamshedpur.
• Completed 6 Months DCS (Diploma in Computer Science) from COCE
INSTITUTE, JAMSHEDPUR.
MY CAREER GRAPH

3. • Currently working as a Team Leader at THE LEELA PALACE & RESORT since
16th SEPTEMBER 2013.
• Worked as a Front Office Supervisor at Star wood Hotels & Resorts
Worldwide,Inc.(Aloft Hotel),AHMEDABAD which is having total 176
Rooms, since 15th JANUARY 2013 –10th
SEPTEMBER 2013.
• Worked as a Guest Service Associate at TAJ HOTELS,RESORTS &
PALACES(The Gateway Hotel) AHMEDABAD which is having total 91
Rooms including one PRESIDENTIAL ,one DELUXE and two EXECUTIVE suite
since 23rd
JUNE 2011 till 10th
JANUARY 2013.
• Worked as a HOT in Front Office with The Cambay Grand, Ahmedabad
since July 2010 to March 2011, which had 165 rooms.
KEY SKILLS INCLUDE
• Technically sound in various aspects of front office operations &
management.
• Capable of maintaining excellent public relations.
• Sound capability to work in bilingual environment.
• Ambitious and energetic.
OPERATIONAL RESPONSIBILITIES
• To have detailed information regarding arrivals & Room requirements.

4. • To give proper & complete handover to the next to date information on
daily room occupancy.
• To check on VIP reservations, complete their pre-registration formalities
and extend them to the regular courtesies.
• Listening to & resolving complaints & providing excellent customer service
throughout their stay.
• Responsible for providing leadership to a team of people to improve
quality, customer loyalty, productivity & general operations.
• To co-ordinate with Housekeeping to ensure that room is ready before
Guest arrival.
• To ensure that all check-ins & check-outs are handled smoothly without
unnecessary delay or discomfort to any guest.
• Maintain knowledge of credit policies & procedures and liaise closely with
Finance Dept. to ensure that credit procedures are properly carried out.
• Promote Inter Hotel sales and in-house facilities.
• Monitor Front Office, and particularly Guest Relations to ensure priority
members known repeat guests and other VIPs receive special attention &
recognition.
• Implementation of Brilliant Basics effectively.
• Train the staff as per Hotel Standards.
• To handle all guest requests/complaints effectively to ensure complete
guest satisfaction.
• To ensure high level of guest satisfaction in the hotel through proactive and
consistent interaction with the guest.
• To prepare various reports and to update all records of the department.
• Proactive recommendation of new systems/process or promotions if any in
the hotel to enhance guest satisfaction levels.
AWARDS AND ACHIEVEMENTS
• Received Best employee of the month twice for the month of January &
March at THE LEELA PALACE, Udaipur.
• Created various Leela Moment for the guest which enhance brand Loyalty.

5. • Recognized and scored Number One in Front Office in Guest Appreciation
Score.
• Received Best employee of the month for the month of December 2010 at
CAMBAY GRAND.
• Received twice Best groomed staff in THE GATEWAY HOTEL UMMED,
AHMEDABAD.
• Won various sports award in annual sports day at THE GATEWAY HOTEL
UMMED, AHMEDABAD in 2010-2011 and 2011-2012.
• Won many dance competition in my school and college.
• Won Best Beautiful Smile award at Frank Finn (Institute of Airhostess
Academy), Jamshedpur.
INTEREST AND ACTIVITIES :
• Games
• Traveling
• Swimming
• Surfing & Browsing Internet
PERSONAL DETAILS
Name
Ritika Snehy Singh
Father’s Name
Ramanand Singh
Date of Birth
February 25, 1990

6. Permanent Residence
C/o.- Mr. R.N. Singh
B/31, Sunshine Enclave
Dimna Road,Mango, Jamshedpur,Jharkhand.
Contact No. – 08107336749/07891701098
E-Mail Id. - ritikasenahi33@gmail.com
Marital Status
Single
Nationality
Indian
Communication
English, Hindi & Bhojpuri.
Height/Weight
160cm /51 Kg
References:
• Mr. Ajay Thakur currently working as AGM Gateway Hotel, Varanasi.
• Chef Pankaj Jha currently working as an Executive Chef Taj Flight Kitchen,
Bangalore.
• MR. Anil George working as a Room Division Manager at The Leela Palace,
Udaipur.
• Mr. Sanjeev Kumar working as a Front Office Manager at Radisson,
Gandhinagar (Gujarat)

7. “Ritika Snehy Singh.”