1. Possessing unique blend of knowledge coupled with a career designed from
passion and dynamic self-motivation.
ACADEMIC QUALIFICATION
CURRICULUM VITAE
RITIKA SNEHY SINGH
E-mail: ritikasenahi33@gmail.com
Looking for the post of Duty Manager
2. • Completed BACHELOR OF ARTS (English Honors) from GRADUATE
COLLEGE, Jamshedpur in 2014.
• Completed 12th
(Science) from Karim City College, Jamshedpur in 2009.
• Completed 10th
from J.A.C. Ranchi in 2005.
PROFESSIONAL QUALIFICATION
• Done Civil Defence Training at Aloft Hotel, Ahmedabad.
• Done ONE year Diploma Course BTEC (HNC) in Aviation, Hospitality and
Travel Management from FRANKFINN INSTITUTE OF AIRHOSTESS
TRAINING, JAMSHEDPUR.
• Completed knowledge of computerized flight reservation system
(GALLILEO).
• Completed In-flight Training From Jet Airways, Kolkata.
• Completed First Aid Awareness Training from Indian Red Cross Society,
Jamshedpur.
• Swimming Training from JRD Complex, Jamshedpur.
• Completed 6 Months DCS (Diploma in Computer Science) from COCE
INSTITUTE, JAMSHEDPUR.
MY CAREER GRAPH
3. • Currently working as a Team Leader at THE LEELA PALACE & RESORT since
16th SEPTEMBER 2013.
• Worked as a Front Office Supervisor at Star wood Hotels & Resorts
Worldwide,Inc.(Aloft Hotel),AHMEDABAD which is having total 176
Rooms, since 15th JANUARY 2013 –10th
SEPTEMBER 2013.
• Worked as a Guest Service Associate at TAJ HOTELS,RESORTS &
PALACES(The Gateway Hotel) AHMEDABAD which is having total 91
Rooms including one PRESIDENTIAL ,one DELUXE and two EXECUTIVE suite
since 23rd
JUNE 2011 till 10th
JANUARY 2013.
• Worked as a HOT in Front Office with The Cambay Grand, Ahmedabad
since July 2010 to March 2011, which had 165 rooms.
KEY SKILLS INCLUDE
• Technically sound in various aspects of front office operations &
management.
• Capable of maintaining excellent public relations.
• Sound capability to work in bilingual environment.
• Ambitious and energetic.
OPERATIONAL RESPONSIBILITIES
• To have detailed information regarding arrivals & Room requirements.
4. • To give proper & complete handover to the next to date information on
daily room occupancy.
• To check on VIP reservations, complete their pre-registration formalities
and extend them to the regular courtesies.
• Listening to & resolving complaints & providing excellent customer service
throughout their stay.
• Responsible for providing leadership to a team of people to improve
quality, customer loyalty, productivity & general operations.
• To co-ordinate with Housekeeping to ensure that room is ready before
Guest arrival.
• To ensure that all check-ins & check-outs are handled smoothly without
unnecessary delay or discomfort to any guest.
• Maintain knowledge of credit policies & procedures and liaise closely with
Finance Dept. to ensure that credit procedures are properly carried out.
• Promote Inter Hotel sales and in-house facilities.
• Monitor Front Office, and particularly Guest Relations to ensure priority
members known repeat guests and other VIPs receive special attention &
recognition.
• Implementation of Brilliant Basics effectively.
• Train the staff as per Hotel Standards.
• To handle all guest requests/complaints effectively to ensure complete
guest satisfaction.
• To ensure high level of guest satisfaction in the hotel through proactive and
consistent interaction with the guest.
• To prepare various reports and to update all records of the department.
• Proactive recommendation of new systems/process or promotions if any in
the hotel to enhance guest satisfaction levels.
AWARDS AND ACHIEVEMENTS
• Received Best employee of the month twice for the month of January &
March at THE LEELA PALACE, Udaipur.
• Created various Leela Moment for the guest which enhance brand Loyalty.
5. • Recognized and scored Number One in Front Office in Guest Appreciation
Score.
• Received Best employee of the month for the month of December 2010 at
CAMBAY GRAND.
• Received twice Best groomed staff in THE GATEWAY HOTEL UMMED,
AHMEDABAD.
• Won various sports award in annual sports day at THE GATEWAY HOTEL
UMMED, AHMEDABAD in 2010-2011 and 2011-2012.
• Won many dance competition in my school and college.
• Won Best Beautiful Smile award at Frank Finn (Institute of Airhostess
Academy), Jamshedpur.
INTEREST AND ACTIVITIES :
• Games
• Traveling
• Swimming
• Surfing & Browsing Internet
PERSONAL DETAILS
Name
Ritika Snehy Singh
Father’s Name
Ramanand Singh
Date of Birth
February 25, 1990
6. Permanent Residence
C/o.- Mr. R.N. Singh
B/31, Sunshine Enclave
Dimna Road,Mango, Jamshedpur,Jharkhand.
Contact No. – 08107336749/07891701098
E-Mail Id. - ritikasenahi33@gmail.com
Marital Status
Single
Nationality
Indian
Communication
English, Hindi & Bhojpuri.
Height/Weight
160cm /51 Kg
References:
• Mr. Ajay Thakur currently working as AGM Gateway Hotel, Varanasi.
• Chef Pankaj Jha currently working as an Executive Chef Taj Flight Kitchen,
Bangalore.
• MR. Anil George working as a Room Division Manager at The Leela Palace,
Udaipur.
• Mr. Sanjeev Kumar working as a Front Office Manager at Radisson,
Gandhinagar (Gujarat)
