1. Nicole Michel Mikhael Khawam
Email Nicole_khawam@hotmail.com
Mobile 00 961 70 925 924
Nationality Lebanese
Marital Status Married
Address Kaslik
Date of birth 28 September 1987
PROFESSIONAL EXPERIENCE
Sept 13 – still AZADEA – Zara Beirut, Lebanon
 Shop Manager
o Solve critical store operational problems including customers’
complaints, in order to ensure operational effectiveness and to
increase customers; satisfaction
o Assist in recruiting and selecting shop staff by verifying job-fit and
team-fit of candidates
o Manage annual allocated budget by monitoring expenditure up to
set limits, optimizing and reducing costs where possible and
reporting variances versus budget.
o Ensure the stock is effectively measured and controlled and
manage order placement activities to maximize sales and meet
stock performance objectives.
o Monitor the shop hourly revenue and prepare staff schedule
accordingly in order to ensure that the shop/department manpower
is effectively matched to operational requirements in a cost
effective manner
o Prepare management information reports on store performance in
order to allow informed decision-making
o Ensure the effective communication of sales plans and targets to
the shop/department team, managing performance, developing
and motivating employees, in order to ensure the highest levels of
performance and the achievement, or exceeding of sales targets
o Manage shop events and marketing activities by ensuring proper
coordination with supplier, media and other concerned parties
o Perform other shop related activities such as overseeing the shop
merchandising, verifying the cleanliness, display and maintenance
of the shop window, placing orders and other
Jul 12 – Sept 13
 Assistant manager
o Communicate sales plan and targets to the shop team, monitor
performance on an on-going basis, and suggest corrective actions
to hierarchy when needed.
o Assign routine and non-routine tasks and assist in the schedule
preparation for the sales associates, cashiers and coordinators and
ensure that activities are carried out in the most efficient manner
o Greet customers and ensure that they are served by shop staff in a
timely manner and in compliance with quality and customer service
standards
o Report occurring operational issues and handle customer
complaints in a timely manner, suggest solutions or escalate them

2. as appropriate in order to ensure operational effectiveness and
customer satisfaction
o Handle or assist the shop manager in handling the maintenance of
inventories and placement of product orders to ensure effective
stock management and availability of products
o Motivate team members and provide them with the necessary
support in terms of training and development in order to optimize
sales results
o Supervise the opening process of the shop in order to ensure that
all set procedures regarding petty cash, reporting, system, etc. are
respected
May 10 – Jul 12
 Assistant manager 2
o Greet customers and assist them in their purchase decisions by
offering expert advice in compliance with quality and customer
service standards
o Communicate sales plans and targets to the shop team, monitor
performance on an on-going basis and suggest corrective actions
to hierarchy when needed
Apr 09 – Apr 10
 Coordinator
o Replenish on a continuous basis the stocks on the shelves in order
to ensure availability of products at all times
o Coordinate with the stock keeper for appropriate product rotation
o Ensure tidiness and cleanliness of the shelves and floor at all times
in order to enhance the shopping experience
o Work with sales associates to ensure the right visual environment
is created and maintained at all times
o Assist sales associates in clients servicing
o Distribute and arrange merchandise by making the most of
available space while complying with the company guidelines and
display mapping in order to attract a maximum number of
customers and promote sales
Sept 08 – Mar 09
 Cashier
o Keep inventory of sold items and provide sales reports to shop
manager
o Greet customers and compute sales price of purchase by scanning
sales tags or typing amounts into the system.
o Handle the opening and closure of the cash register, perform
accurate handover, investigating / reporting any discrepancy and
processing payment transactions as per standard procedures
Sept 07 – Aug 08
 Sales associates
o Greet customers, offer assistance and serve them in order to
ensure their needs are answered in a timely manner and in
compliance with quality and customer service standards
o Arrange and replenish on a continuous basis the shop shelves
and ensure that the shop floor and shelves are kept clean and
tidy at all times

3. o Watch for and prevent security risks and thefts and ascalate
occurring incidents to the hierarchy in a timely manner in order
to avert loss
o Perform physical and electronic inventory of shop products in
order to ensure accurate stock keeping
o Take measurements for any needed alteration, assign price
according to set price list, fill the alteration book and notify
tailor of the amendments
EDUCATION
2007 – 2010 UNIVERSITY OF HOLY SPIRIT Kaslik, Lebanon
 BA in Food Science
SKILLS
Software Microsoft Office (Excel, Power Point, Word)
Languages Fluent in written and spoken French, English, and Arabic
TRAININGS
CERTIFIED TRAININGS:
 MDP/RMDP
 Excel courses
SOFT SKILLS TRAINING:
 Exceptional Customer service
 Time management
 Train the trainer
 Presentation skills & public speaking
 Business ethics
 Effective communication skills
 Advanced communication skills
TECHNICAL TRAININGS:
 Inventory
 Finance
 Product & fashion knowledge
 Retail analysis
 PMS
 CBI
 Loss & Prevention