Michelle Waters is an enthusiastic retail professional with over 15 years of experience in customer service roles. Her most recent role as manager of a Barnardo's charity shop provided her with skills in engaging customers, upselling, and motivating teams to meet targets. She enjoys building rapport with customers to encourage repeat business. Michelle has strong cash handling experience and a history of successfully meeting sales goals across various retail environments.

1. Michelle Waters
30 Beechfield
Newton Aycliffe
County Durham
DL5 7AX
Mobile:07513649051
Email: mishelle45@sky.com
Personal Profile
I am an enthusiastic and approachable individual keen to gain an opportunity within Retail. My
most recent experience in Barnardo’s has given me valuable skills and experience including
being able to engage with customers to establish their needs and understanding the
importance of up-selling to maximise their experience. I enjoy building a rapport with
customers to encourage repeat business and strive to go beyond my duties to ensure they
are satisfied. I am highly experienced with till operation and have previously held financial
responsibilities including cashing up. I understand the importance of working towards targets
and I am able to motivate and lead a team in order to meetthe required targets of the business.
Employment History
July 2016 – December 2016 Barnardo’s
 Manager
 Delegating daily tasks to volunteers to ensure productivity and smooth operation of
the store
 Operating the till to process purchases
 Promoting Gift Aid on all purchases
 Sorting rags and take offs from donations
 Stock rotation to ensure availability of products
 Providing high standards of customer service at all times
 Managing complaints in a timely manner when applicable
 Running the shop in manager’s absence and also in other branches
 Inputting onto EPR and responsibility for cashing up at end of each day/week
 Recommended merchandise to customers based on their needs and preferences
 Adhered to policies regarding payment, exchanges and security practices
 Engaged and built professional relationships with customers, building a rapport to
encourage return business
September 2015 – July 2016 Actively Seeking Employment
December 2011 - September 2015 Barnardo’s
Sales Assistant
 Delegating daily tasks to volunteers to ensure productivity and smooth operation of
the store
 Operating the till to process purchases
 Promoting Gift Aid on all purchases
 Sorting rags and take offs from donations
 Stock rotation to ensure availability of products
 Providing high standards of customer service at all times
 Managing complaints in a timely manner when applicable
 Running the shop in manager’s absence and also in other branches
 Inputting onto EPR and responsibility for cashing up at end of each day/week
 Recommended merchandise to customers based on their needs and preferences
 Adhered to policies regarding payment, exchanges and security practices
 Engaged and built professional relationships with customers, building a rapport to
encourage return business
August 2011- December 2011 Tesco

2. Sales Assistant
 Merchandising within bakery department to ensure sales
 Pricing and reduction of products, checking expiry dates
 Sorting and disposing of out of date products
 Completing all cleaning, stocking and organising tasks in assigned sales area
 Responding to customer questions and requests in a prompt and efficient manner
June 2010 – July 2011 Costa Coffee
Barista
 Providing excellent standards of customer care at all times
 Preparing the coffee shop ready for opening
 Taking customer orders and payments using a till
 Grinding fresh coffee beans ready for use
 Preparing and serving sandwiches and cakes, adhering to hygiene standards
 Cleaning and tidying of work areas, equipment and coffee machines during and at
the end of shift
 Creating attractive displays of stock to maximize sales
 Financial responsibilities including daily cashing up
August 2009 – April 2010 PSI
Production Operative
 Ensuring daily targets were met and exceeded to support the production team
 Making filters to specification, ensuring quality standards were met and maintained
 Adhering to all Health and Safety procedures to ensure a safe working environment
June 2008 – August 2009 Actively seeking employment
June 2006 – June 2008 Talbots Taxis
Taxi Driver
 Delivering high standards of customer service at all times
 Maintaining a safe and road-worthy vehicle
 Adhering to all laws of the road
 Agreeing fares and handling amounts of cash
January 2004 – June 2006 Raising Family
September 2003 – January 2004 Mountain Warehouse
Assistant Manager
 Organising weekly staff rotas
 Providing high standards of customer service and handling complaints where
necessary
 Performing regular stock checks and ordering new stock
 Till operation and responsibility for closing the store
 Engaging with the team to ensure effective running of the store
January 2002 – September 2003 Actively seeking employment
April 2000 – January 2002 WRVS
Sales Assistant
 Organising volunteers with daily tasks to ensure productivity
 Ordering new stock to ensure availability
 Checking new deliveries and storing of new stock ready for sale
 Processing purchases through the till
 Merchandising to ensure attractive displays
October 1985 – January 2000 Black and Decker
Production Operative
 Making motors for a range of power tools, working at a fast pace
 Working to and exceeding hourly targets

3.  Ensuring high quality standards were met on all output
 Performing quality checks on own work, carrying out repairs to any failed standard
products
Education and Training
2013 – 2014
 Level 1 ICT
 Level 2 English
 Level 1 Maths
 Intermediate Apprenticeship in Team Leading
Hobbies and Interests
 I enjoy attending the gym and swimming to keep fit
 I also enjoy walking my dog in the local area
References are available upon request