1. Amit Arora
E Mail: amit.arora86@yahoo.com
Contact: + 91 9599984916
Pursue and achieve affirmative horizons for career augmentation.
Over 9 years of experience in Retailing- operation, Merchandising Buying & planning
Proficient at effectuating business development initiatives and formulation of selling
strategies.
A keen learner with a flair for adopting emerging trends and addressing industry requirements
to achieve organizational objectives and profitability norms.
A thorough professional with proactive attitude, capable of thinking in & out of the box.
Possess exceptional skills in communication, presentations & mentoring.
Max Life Style Pvt. Ltd, Landmark Group Dec 21 ,2012 to till Date
Concessionaire Business Planning
Delhi NCR
Handling 16 Stores (department) Leading Brand Business in Max Life style, Planning and Manpower management
Business handling leading Brands : Peter England, Johan Payers, Jockey,
Kappa, Bossini, Melange, and TCNS clothing (W) &( Aurelia)
Sales
Formulate and implement store strategies for growth
Drive sales for the department of the cluster to maximize profitability
Stock management
Manage stock by controlling key parameters
Ensure perpetual inventory and global stock count is done to control shrinkages
Timely order to vendor to manage fixture capacity and stock turns
Work with Vendors to plan stock movement for peak season and season change over.
Business Review
Participate in monthly business review with the Regional Manager, Area Manager and Store
Manager
Monitor store administration through weekly meetings and store visit checklists
Give periodic feedback on products to Vendors
Shared with vendors planogram review and BOH review.
2. Budget and expense control
Prepare financial budgets for the cluster for entire year
Take ownership of the fixed assets at in stores and ensure the team also takes responsibility for
the same
Store Operations standards and management
Ensure that the team adheres to and implements the MAX retail SOPs and processes
Maintain retail standards as per the brand standards
Understand the issues at the department and address the same in collaboration with the
concerned functional resource
Ensure effective deployment of staff to ensure maximum productivity
Plan, prepare and execute brands launches as per the defined guidelines
Customer service
Understand the MAX standards of customer service and ensure that these standards are adhered
to
Review customer feedback to enhance levels of customer service
Ensure all customer complaints are resolved as per the defined guidelines
Market Focus
Undertake competition analysis
Understand customer needs & aspirations and share the same
Identify new and prospective sites in store for new business
People management
Set expectations and give regular feedback to team
Provide adequate support and motivate the team to deliver on the job
Guide, coach, train and develop the team
Manage and motivate the team to ensure high engagement levels
BIBA Apparels Pvt. Ltd Aug 21,2011to Dec 13-2012
Store Manager (Jalandhar)
Key responsibility
Department Management and Store Standards
Maximize department sales and productivity
Monitor key data reports on space management, sales and stock movement against last year,
last week and budget on a daily and weekly basis and communicate to staff
Ensure and monitor all stock is displayed according to Visual Merchandising guidelines
Daily floor walk with the Concept Manager
Ensure and monitor all products are price tagged and barcoded before display
Ensure and monitor all stock transactions are recorded on the system in time, accurately and
correctly categorized
Ensure and monitor awareness and vigilance at all times of security in the store of company
assets, customer property and company goods without any negligence
Ensure departmental décor is correct and there is consistency in displays, branding and
departmental layouts
Optimize floor space based on merchandise availability, storylines and product sell-off
Inspect merchandise for quality control and report any defects
3. Ensure on-time clearance of all soiled and damaged merchandise
Ensure on-time completion of random pricing checks on products
Monitor and implement sales promotion and event in the stores
Place requisition of non trading items
Store Merchandise / Merchandising
Understand and maintain a detailed knowledge of the product and department merchandise
and coach and develop sales associates
Ensure and monitor promotions, sell-offs and ageing stocks
Review and report non-selling items, slow and fast moving lines, non movers, damaged and
ageing items
Collate and provide information about the customers (likes, dislikes and opinions) to the
buying and designing team
Ensure and monitor effective stock replenishment to the store and assure continuous stock
availability in the store
Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts
as per store requirements
Execute price revisions suggested by corporate
Product display as per plan-o-gram
Customer Service
Monitor and ensure adherence of customer service standards within the department
Provide customer satisfaction by delivering exceptional customer service
Carry out regular training to ensure clear understanding of the departments, products make,
features, selling skills and after-sales service
Communicate appropriately with customers including proactive greeting and
acknowledgement
Deal with customer queries and complaints effectively
Follow procedures for dealing with specific customer orders
People Management / Mentoring
Support induction of new recruits through buddy system
Hold weekly and monthly meetings to communicate performance highs and lows
Monitor and facilitate complaint resolution of direct reportees and team members
Coach and sponsor sales associates within the department
Oversee deployment and drive motivation levels of team members
Mentor team members to ensure greater customer service orientation
Lifestyle International Pvt. Ltd Apr17, 2006 to Aug 13-2011
Floor supervisor
KEY RESPONSIBILITIESCustomer Service
Awareness of the TIC program, benefits, tie ups and Customer Service standards (as
per the Customer Service Excellence Module).
Acknowledge & interact customers with a smile and alwaysgreet
Retail Operation
Ensure to achieve sales targets
Maintain department standards
To ensure proper Housekeeping of department
Security of stocks
4. Merchandising
Ensure usage of proper shelf talkers, signage’s, Size stickers and Size cubes.
All merchandise must carry right barcode, price tags and security tags
To ensure that VM and retail standards are maintained
Stock Maintenance & Replenishment
Awareness on replenishment orders/ reorders/ missing categories etc.
Handling & maintaining non trading Stocks.
Give requirement of fast moving styles to Vendors.
Price revision implementation & follow-up with Warehouse.
Monitor & report stock loss due to theft by customers/ staff or due to carelessness and
negligence.
DSD Stock processing on time and ensuring proper documentation.
Manpower Management
Mentorship & manpower management for assigned department
Shift allocation & rotation post approvals from ACM/ CM.
NIL Grievances from the staff/subordinates
Responds to staff/subordinates queries and keep motivation level high.
Workplace Services
Periodic visits to the market to understand trends and products of competition and
provide feedback to CM/ACM.
To ensure that perpetual stock take is done as per schedule.
To ensure that hash total are maintained as per schedule.
Qualitative Feedback
Ability to train staff about department with regards to product knowledge,
merchandising, retail standards.
Academic Creadentls: Graduate in Arts & Fine (Delhi University)
PERSONAL DOSSIER
Date of Birth : 9th July 1980
Religion : Hindu
Permanent Address : S-186 Street no-5 Raja Puri Uttaam Nagar New Delhi
Reference:- Can be provided if needed.
Amit Arora