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Stephen Newell CV 1 (3)
- 1. SUMMARY SKILLS WORK HISTORY STEPHEN NEWELL 63INGLEFIELD CLOSE , BEVERLEY , EAST YORKSHIRE HU17 8XG H: 01482 868029 | C: 07702385330 | newell63@newell63.karoo.co.uk I currently work in retail with Tesco, throughout my career I have picked up a large skill set of leadership and technical behaviours which I believe are transferable to other retailers. I have worked in several superstores covering a multitude of roles at Tesco in my 26 years. Alongside this I have had consistent Strong delivery of result and performance which has supported my developmental moves across all formats of the company. I am proud of my achievements to date in particular the last 5 years with the growth of the Tesco Express format, I have opened 7 new stores and delivered 10 refreshes and all have achieved targeted turnover/targets in every instance. I have a history of strong performance reviews and delivery of objectives. Managing many varied situations across the Express format has also broadened my technical knowledge to include petrol forecourt operations/Impulse Customer habits/Cash Routines. Customer relations Personnel development Excellent customer service skills Merchandising Goal-orientated Shop displays Staff training and development Opening and closing procedures Personnel development Strategic thinker Mathematical aptitude Detail-orientated Bank deposit procedures POS systems TESCO Tesco Express Operations Manager | Various Locations | April 2011 - Current - Managed 19 direct report Store Managers to deliver kpi's across People/Finance/Operatons and Customer. - Controlled wages budgets through accurate sales and payroll forecasting - Supported the Discipline and Grievance of Store teams when appropriate and control of absence - Delivered key service levels of availability in my stores and customer service targets - Audited the stores to ensure that health and safety standards achieved and consistent performance of routines/procedure - Coached/trained and developed the Store Management and store teams
- 2. EDUCATION ADDITIONAL INFORMATION - Recruitedand Selected new store managers and teams, and ran development pools. - Scheduled and led monthly Store Manager Meetings and periodical team up-skilling - Planned events with the local community and managed maintenance to ensure stores were good neighbours. - Reviewed and coached Store Managers to achieve goals TESCO Store Manager | Various | June 2007 - April 2011 - I was responsible for the running of 3 Tesco sites during this time in Driffield/Bridlington and Beverley. - Ensuring that a team of 5 direct reports managed colleague numbers from 100-250 so that teams were motivated/organised and reviewed. - Oversee the customer experience for salesfloor standards and service. - Ensure that Store kpis were delivered - I Managed trade patterns of seasonality and ensured I had plans for any adverse kpis. - Managed all round offer of fresh food/clothing and non-food and maintained controls and ensured teams were technical experts - I Ensured team were safe and stock loss and wastage minimised, through my stock control team TESCO Senior Team/ Line Manager | Various Locations | March 1990 - June 2007 - I graduated through the companies Options programme, covering various line management and senior team positions in various locations from Lincolnshire to Yorkshire. - Learned technical knowledge as department manager for grocery/fresh food/non food/personnel and front end service. - Responsible for departmental numbers and performance of the teams. - Looked after departmental rotas and holiday management. - Supported Store manager to deliver all of the customer measures. HND IN BUSINESS AND FINANCE Business Grimsby College/ Hull University Grimsby/Hull I live in Beverley East Yorkshire and I am married with 3 children aged 13,10,7. I am a keen sportsman and enjoy playing and watching most sports, I recently started to coach my sons Under 13 team with my father in law.