1. SUMMARY
SKILLS
WORK HISTORY
STEPHEN NEWELL
63 INGLEFIELD CLOSE , BEVERLEY , EAST YORKSHIRE HU17 8XG
H: 01482 868029 | C: 07702385330 | newell63@newell63.karoo.co.uk
I currently work in retail with Tesco, throughout my career I have picked up a large skill set of
leadership and technical behaviours which I believe are transferable to other retailers.
I have worked in several superstores covering a multitude of roles at Tesco in my 26 years.
Alongside this I have had consistent Strong delivery of result and performance which has supported
my developmental moves across all formats of the company.
I am proud of my achievements to date in particular the last 5 years with the growth of the Tesco
Express format, I have opened 7 new stores and delivered 10 refreshes and all have achieved
targeted turnover/targets in every instance.
I have a history of strong performance reviews and delivery of objectives.
Managing many varied situations across the Express format has also broadened my technical
knowledge to include petrol forecourt operations/Impulse Customer habits/Cash Routines.
Customer relations
Personnel development
Excellent customer service skills
Merchandising
Goal-orientated
Shop displays
Staff training and development
Opening and closing procedures
Personnel development
Strategic thinker
Mathematical aptitude
Detail-orientated
Bank deposit procedures
POS systems
TESCO
Tesco Express Operations Manager | Various Locations | April 2011 - Current
- Managed 19 direct report Store Managers to deliver kpi's across People/Finance/Operatons and Customer.
- Controlled wages budgets through accurate sales and payroll forecasting
- Supported the Discipline and Grievance of Store teams when appropriate and control of absence
- Delivered key service levels of availability in my stores and customer service targets
- Audited the stores to ensure that health and safety standards achieved and consistent performance of routines/procedure
- Coached/trained and developed the Store Management and store teams

2. EDUCATION
ADDITIONAL INFORMATION
- Recruited and Selected new store managers and teams, and ran development pools.
- Scheduled and led monthly Store Manager Meetings and periodical team up-skilling
- Planned events with the local community and managed maintenance to ensure stores were good neighbours.
- Reviewed and coached Store Managers to achieve goals
TESCO
Store Manager | Various | June 2007 - April 2011
- I was responsible for the running of 3 Tesco sites during this time in Driffield/Bridlington and Beverley.
- Ensuring that a team of 5 direct reports managed colleague numbers from 100-250 so that teams were motivated/organised and
reviewed.
- Oversee the customer experience for salesfloor standards and service.
- Ensure that Store kpis were delivered
- I Managed trade patterns of seasonality and ensured I had plans for any adverse kpis.
- Managed all round offer of fresh food/clothing and non-food and maintained controls and ensured teams were technical experts
- I Ensured team were safe and stock loss and wastage minimised, through my stock control team
TESCO
Senior Team/ Line Manager | Various Locations | March 1990 - June 2007
- I graduated through the companies Options programme, covering various line management and senior team positions in
various locations from Lincolnshire to Yorkshire.
- Learned technical knowledge as department manager for grocery/fresh food/non food/personnel and front end service.
- Responsible for departmental numbers and performance of the teams.
- Looked after departmental rotas and holiday management.
- Supported Store manager to deliver all of the customer measures.
HND IN BUSINESS AND FINANCE Business
Grimsby College/ Hull University
Grimsby/Hull
I live in Beverley East Yorkshire and I am married with 3 children aged 13,10,7. I am a keen sportsman and enjoy playing and
watching most sports, I recently started to coach my sons Under 13 team with my father in law.