Florin Gaurean has over 10 years of experience in customer service roles including bartender, waiter, night auditor, and warehouse assistant. He possesses excellent communication and interpersonal skills and enjoys working as part of a team or independently. His education includes an ILM 3 Diploma in Leadership and Management and various health, safety, and hygiene certificates.

1. FLORIN GAUREAN
16 Cambridge Gardens, London , W10 5UB
floringaureand@gmail.com 07936645638
Personal Statement
I am enthusiastic and self-motivated person with a broad range of experience in cus-
tomer service. I am a creative, adaptable, versatile and above all tactful and diplomatic
individual who enjoys meeting new challenges and seeing them through to comple-
tion. I possess excellent interpersonal skills and the ability to communicate concisely
and clearly with clients and colleagues alike. I enjoy being part of a successful and
productive team whilst also being able to work in smaller groups or on solo tasks, nev-
er tiring of trying new things or of an opportunity to expand my skills.
Employment
Warehouse Assistant
Banham Group June 2015 till present
• Making sure that accuracy and quality standards are met at all times with regards to
stock .
• Receiving and verifying accuracy of incoming deliveries.
• Sorting and placing stock on racks, shelves, or in bins according to stock procedures.
• Distributing stock, tools, or other items in order to fulfil engineers’ jobs and trade
job requests.
• Preparing stock for delivery to branches, as required.
• Maintaining accurate inventory records of incoming/ outgoing stock.
• Completing requisition forms to order additional stock and supplies.
• Communicating any order changes/errors to stores manager.
• Ensuring returns and faulty stock are checked and sent back to suppliers.
• Performing as part of a team accurate monthly stock counts.
• Responsibility for completion and prompt submission of all related paperwork.
PTS Labourer
P.S.R Solution,P.P.R,Infocus,Balfour Beauty March 2014-April 2015
• Electrician mate.
• Labouring duty.
• Connecting cables into the transformers.
• Labelling the cables.
• Fixing XTS boxes on the track slipper.
• Platform extension.
Bartender
Mercure- Kensington Sep 2012 - Jan 2014
•Delivering friendly and efficient customer service.
•Serving beverage and food.
•Count the float.

2. Night Auditor
Days Hotel-Hounslow Jan 2011 -Aug 2012
• Recording all the daily invoices and perform Ledger, Sales day Book .
• Deal with customers enquiries and complain efficiently.
• Performed daily banking and created appropriate daily reports.
Waiter
Hawksmoor Aug 2009-Nov 2010
•Explain the customers the menu if necessary .
•Managing cash and billing customers.
Education and qualification
2015- ILM 3 Diploma in Leadership and Management. (pending)
2013- PTS ,Sercos,CSCS qualification.
2011 - Health & Safety, Fire Warden certificate, Food Hygiene certificate.
1993 - 1997 -- A level GCSE-s and baccalaureate degree.
Reference are available on request.