1. :E-mail aakilli@st.swps.edu.pl :Phone +48 787242243
:Address Hoza 43/49 m.132 Warsaw/Poland
Sunis Hotel Su Design Hotels Jun 2014 — Oct 2014
Sunis Hotel Su Design Hotels Jul 2013 — Oct 2013
HILLSIDE Su Hotel, Alarko Tourism Group Apr 2012 — Oct 2012
Wincor Nixdorf Sp. z o.o Aug 2011 — Feb 2011
Atahan Akilli
Work experience
Front Desk Concierge Supervisor
Serve as public relations representatives.
Exhibit a professional demeanor and willingness to assist all owners, guests, employees, and/or management.
Process all reservations and requests from owners, guests, Executives, and branch offices including health spa,
golf, restaurant, and travel reservations.
Respond promptly and discreetly to inquiries and provides information for all events, promotions, general
information, and directions regarding casino, hotel, and local metropolitan area.
Coordinate owner and guest itineraries prior to arrival upon requests received via phone, fax and email.
Maintain knowledge of all restaurant, spa and entertainment information including menu items and hours of
operation to best serve the owners and guests.
Provides owners and guests with an orientation to familiarize with all services and facilities available.
Guest Relations Representative
Ensuring that the guests of the hotel are well attended to and satisfied during their stay.
Taking necessary actions, within limitations, to exceed the guests’ expectations.
Complying and following up on all shared guests’ requests.
Handling challenges with motivation and providing suitable options of solutions.
Execute and complete required preparations of all guests’ arrivals and departures in advance.
Carry out accurate re-search on all arriving guests.
Accurately process and share guests’ observations.
Organizing and preparation of guests’ special occasions.
Promoting the hotel outlets, including the yachts and transfer possibilities.
Providing personal assistance services to esteemed guests during their stay.
Activity Team Representative
-Plan and coordinate the provision of friendly, efficient services to guests; -Schedule activities for guests;
-Plan and coordinate all promotional activities targeting clients;
-Coordinate and supervise all activities for guests;
-Assist staff with language and culture;
-Provide feedback from Guests to Manager for action
User Help Desk Consultant
-Receipt and distribution of service requests; -Monitor the status of implementation of service requests;
-Updating the data base of installed equipment;
-Generate reports from database;
-Mail and telephone contact with clients and subcontractors Wincor Nixdorf in Turkey.
Atahan Akilli 1

2. English Studies Oct 2012 — Present
Polish Course Oct 2011 — Mar 2012
English Preparation Course Oct 2010 — Jun 2011
Qualifications
Computer literate, good communication skills, ability to work well under stress.
Education
University of Social Sciences and Humanities
Specialization: Business and Media
IKO
B1 Level
Lazarski University
In order to continue to study in english language.
Interests
Professional Cycling and Theater.
References
References available upon request.
Languages
Turkish:Native English:C1 Polish:B1 German:A2
Atahan Akilli 2