Gitta Dom is a trilingual office assistant seeking a new position. She has over 10 years of experience in various administrative roles for the city of Westmount, Quebec, including managing calendars, finances, supplies, meetings, and special projects. She is proficient in French, English, Dutch, and functional German. Gitta also has experience in customer service, reception, and cultural event planning roles in Belgium. She is motivated, hardworking, and has strong skills in multitasking, customer service, and secretarial work.

1. Gitta Dom
Trilingual office assistant
514-549-5701 // gitta_dom@hotmail.com
Languages: French, English and Dutch (mother tongue), German (functional)
Software: Word, Excel, AS400, Outlook, Powerpoint, Internet, Instagram, Facebook, Twitter,
Qualities: knowledge of customer service, administrative tasks and secretarial tasks, motivated,
multitasking, resourceful, hardworking, good learning
Professional experiences
Administrative Secretary February 2016 - present
Westmount City Hall, Urban Planning Department
• Managing calendar, schedule meetings, trips
• Following up on finances for the department
• Ordering office supplies
• Attending meetings, writing minutes
• Responsible for the PAD project (home adaptation project)
• Responsible for monthly report, Statistics Canada, RBQ
• Responsible for special projects (exhibition, reorganization of the attic and vault, administration)
• Following up on files for Municipal Court
• Following up on requests for filming permits and photo sessions
• Managing the banks of hours of employees
Urban Planning Agent November 2012 - February 2016
Office Clerk February 2010 - November 2012
Westmount City Hall, Department of Urban Planning
• Informing clients, following up on correspondence
• Opening construction files after receiving the application for plan review
• Making sure the file content conforms to the predetermined department requirements
• Giving out building and plumbing permits, landscaping, tree and sing certificates
• Answering to questions from citizens in regards with procedures for obtaining permits, renovation and
construction guidelines and basic regulations from the department
• Referring clients to the persons responsible when required
• Performing various secretarial tasks
Customer Service - Temporary Replacement February 2012 - October 2012
Westmount City Hall, Department of Hydro Westmount
• Serving customers especially over the phone
• Performing various secretarial tasks
• Following up on client files, moving files, new accounts and payments
Administrative assistant and receptionist September to January, 2010
The Old Brewery Mission; Montreal (via Tele-Ressources Agency)
• Organizing schedule for volunteers
• Serving customer and performing administrative tasks

2. Administrative Assistant and Receptionist August-September 2009
CLSC & J Sonic Services; Montreal (via Tele-Ressources Agency)
Ticketing Officer April to July 2009
Cirque du Soleil, Montreal (temporary show Ovo)
Ticketing Officer March-April 2009
Bell Centre ticket office; Montreal
Administrative Assistant, Communications (cultural events) 2002-2008
Cultural Center, Government of Schoten; Antwerp, Belgium
• Organizing cultural projects such as concerts, exhibitions and events for adolescents
• Organizing schedules and managing volunteers
• Informing customers about events
• Maintaining contact with different target groups, clients and volunteers, adolescents and adults
• Carrying out administrative tasks
• Managing files and documents
• Maintaining contact with the press to publicize the program of the cultural center
Training
Present: Francisation en ligne
Specialised module online in: administration, law and business
Offered for free by the government of Canada, Department of Immigration and
Cultural Communities
01/24/2013: Certificate of Achievement
Reading Plans - architecture
Contech bâtiment
04/17/2013: Training Certificate:
Basic training for the Program: Residential Adaptation
Corporation of Montreal Housing
1999 – 2002 Bachelor Degree: Business Communication and Management
Training in communication management, option corporate communications
Plantijn Hogeschool, Antwerp, Belgium
2009: Certificate of participation
Session on the socioeconomic realities in Quebec
Foundation Ressource - Youth, Montreal, Quebec
2009: Certificate of participation
Session on cultural behavior in employment
Department of Immigration and Cultural Communities
Activitiesand interests
Dance, music, travelling, theater, cinema and reading
References available upon request