The Customer Service Workout: Ten Essential Skills for Frontline Employees This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service. The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program. For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.