Customer Service 2 Training

Perkhidmatan Pelanggan Customer Service Satu Karier yang Membantu Orang A Business of Helping People

Isi Kandungan Content ,[object Object],[object Object],[object Object],[object Object],[object Object]

Peraturan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

5 Prinsip (hari pertama) ,[object Object],[object Object],[object Object],[object Object],[object Object]

5 Prinsip (hari kedua) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Definisi ,[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Perbincangan ,[object Object],[object Object],[object Object]

Perkongsian Positif ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Berapa Orang? ,[object Object]

Pendekatan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Perkongsian Negatif ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Berapa kita rugi? ,[object Object],[object Object],[object Object],[object Object]

Cabaran Kita ,[object Object],[object Object],[object Object]

Kedai runcit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pasaraya Moden (Supermarket modern) ,[object Object],[object Object],[object Object]

Emosi ,[object Object],[object Object]

Emosi = Pengalaman Merangkap idea anda

Peraturan ,[object Object],[object Object],[object Object],[object Object],[object Object]

Apa Pengguna Beli? ,[object Object],[object Object],[object Object]

83% ,[object Object],[object Object],[object Object]

Ringkasan ,[object Object],[object Object],[object Object],[object Object]

Prinsip 1: Anda Boleh Menjadikan keadaan Berlaian: Pilih Positif, beraksi positif dan bersyukur. You can make the different: Choose positive, act positive and be grateful

A. Rahsia Tokoh Yang Berjaya (Sukses) ,[object Object],[object Object],[object Object],[object Object]

B. Belajar bersikap positif mulai sekarang ,[object Object],[object Object],[object Object],[object Object],[object Object]

Sikap Positif Perkhidmatan Pelanggan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Maksudnya ,[object Object],[object Object],[object Object],[object Object]

C. Memilih Sikap Positif ,[object Object],[object Object],[object Object],[object Object],[object Object]

Proaktif Stimuli Reaction Positive Negative

Kes Mydin ,[object Object],[object Object],[object Object]

D. Positive Self Talk ,[object Object],[object Object],[object Object]

Self Talk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kesan Implication ,[object Object],[object Object],[object Object]

Kesan ,[object Object],[object Object],[object Object],[object Object]

E. Bersikap Bersyukur ,[object Object],[object Object],[object Object],[object Object],[object Object]

Kerja ini membantu anda ,[object Object],[object Object],[object Object]

Kerja Ini Membantu Orang Lain ,[object Object],[object Object],[object Object]

Membantu Aktiviti Di Luar Kerja ,[object Object],[object Object],[object Object],[object Object]

Anda Boleh Menjadi Keadaan Berlainan ,[object Object],[object Object],[object Object],[object Object],[object Object]

Berkongsi Pengalaman ,[object Object],[object Object],[object Object],[object Object]

Famous Words ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Famous Words ,[object Object],[object Object]

Ringkasan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prinsip 2 Melayan rakan sekerja dengan baik

Prinsip 2 : Melayan rakan sekerja dengan baik ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prinsip 3 Melayan rakan sekerja dengan baik

Prinsip 3: Menilaikan Kunjungan Pelanggan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Menyukai anda… ,[object Object],[object Object],[object Object],[object Object]

A. Isyarat yang betul – Menunjuk Kedatangan di alu alu kan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Isyarat yang betul ,[object Object],[object Object]

B. Sikap Yang Baik ,[object Object],[object Object],[object Object],[object Object]

C. Connect with them ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Magic Question ,[object Object]

E. Unsur “dinilai” ,[object Object],[object Object],[object Object],[object Object]

E. Menilaikan kedatangan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Prinsip 4 Pengetahuan memberi Kita Kuasa membantu: Menjadi Pakar Produk

Prinsip 4: Pengetahuan memberi Kita Kuasa membantu: Menjadi Pakar Produk (Product Expert) ,[object Object],[object Object],[object Object]

What? ,[object Object],[object Object],[object Object],[object Object]

How? ,[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object]

Consultative Selling ,[object Object],[object Object],[object Object],[object Object],[object Object]

Prinsip 5 Mendengar dan Maklumbalas

Prinsip 5: Mendengar dan Maklumbalas ,[object Object],[object Object],[object Object],[object Object],[object Object]

Mendengar Dengan Mendalam (Deep Listening) ,[object Object],[object Object],[object Object]

Maklum Balas (Feedback)untuk Rakan Kerja ,[object Object],[object Object],[object Object],[object Object],[object Object]

Maklum Balas Untuk Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object]

Penutup ,[object Object],[object Object],[object Object]

Customer Service 2 Training

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Customer Service 2 Training