The document summarizes key details about Chhatisgarh State Electricity Board's (CSEB) implementation of SAP software. CSEB is the state-owned power utility responsible for generation, transmission, and distribution of electricity across Chhattisgarh, India. It has over 18,000 employees serving 3 million consumers. CSEB implemented SAP's utilities solution portfolio including SAP Supplier Relationship Management to establish an integrated business process platform. The implementation was led by Tata Consultancy Services and has provided strategic and financial benefits like increased billing coverage, transparent procurement, and improved decision making.

1. SHOWCASE CUSTOMER
CHHATISGARH STATE ELECTRICITY BOARD
CUSTOMER @ CSEB
Chhatisgarh State Electricity Board Implementation Best practise Why SAP Was Selected
Generation, Transmission & Distribution Demonstrated understanding and
(Unbundled) Dedicated team alloted with new
expertise in the power industry
department in EITC formed for
HO: Raipur, Chhattisgarh Integrated solution that supports best
ERP headed by Chief Engineer.
Employee: 18000 + practices for power companies
Consumer 3 Million Strong mindset of the module
One-stop solution for transactions and
leaders to cover the whole state
reporting through the use of
Objective: for training and support. (Total
interactive dashboards
Establishing an integrated business location: 245)
Integration of business processes
process platform with the SAP for Firm decisions from
Utilities solution portfolio, including the Management about dates of
SAP® Supplier Relationship migration from paper based to
online. SAP BUSINESS PROCESS PLATFORM
Management application.
Implementation Partner:
Tata Consultancy Services Strategic & Financial benefits:
Key Challenges
Integrate people, processes, and Increase of billing coverage.
power plants across the entire Transparent procurement
business system with reverse auction.
Improve operational and Reduction of spares in stores.
management decision making with Customers paid bills online,
better access to accurate data through ATM and through Banks. CSEB PRESENTATION AT SAP SUMMIT
Automate manual and paper- Regulatory boards query
based processes response time decreased
Adopt best practices for Energy Increased productivity with
Billing & Customer Financial Supply centralized payroll operations
chain.
Optimize the performance of aging
assets