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The document discusses the importance of information technology (IT) for small businesses, emphasizing that while IT is vital, small businesses often lack the necessary technical skills to manage all aspects of it effectively. The workshop aims to help businesses prioritize their IT needs based on the value delivered to customers, advising against attempting to manage everything in-house due to cost and complexity. Key considerations include understanding customer needs, service levels, total cost of ownership, and how to effectively use various IT services to enhance business operations.



























































