HCL brings to CIOs, a complete assessment framework and methodology to help transform their core operations systems. HCL’s comprehensive diagnostic toolkit, combined with pre-defined KPIs, helps CIOs benchmark the current state of operations, thereby providing a baseline and roadmap for moving on to a standardized, ‘global freight forwarding and transportation platform’ built on a scalable and flexible applications architecture.

1. Transportation
and Logistics
Systems Transformation
Driving Business
through
Technology
Since the onset of recession in 2008, transportation and logistics companies were forced to re-examine their core operational
metrics in quest of levers to augment organizational performance. Companies started benchmarking to evaluate how they
were performing on productivity when compared to peers and industry standards. Information Technology (IT), characterized
by an ageing infrastructure and disparate systems, was at the core of the problem, hampering productivity and the ability
to provide seamless and standardized services to customers. In the absence of ‘off-the-shelf’ packaged applications, CIOs
tasked themselves with developing ‘integrated core operations systems’ focused on business transformation.
Business Challenges Technology Challenges
• Lack of complete visibility into freight and non-freight costs • Disparate applications – Lack of single source of truth
• Ability to proactively act on milestone alerts across • Integration of disparate systems
delays, shipments and non-compliance
• Modernization of core operational systems based on
• Non-standardized processes and services to customers legacy
• Decreased productivity driven by lack of integration • Mapping business pain points to underlying IT problems
• Operational inefficiency and limited ability to control costs • Inability to leverage a centralized shared services model
to capitalize on cost and efficiency levers
• Lack of flexibility and agility in operations
HCL brings to CIOs, a complete assessment framework and methodology to help transform their core operations systems.
HCL’s comprehensive diagnostic toolkit, combined with pre-defined KPIs, helps CIOs benchmark the current state of operations,
thereby providing a baseline and roadmap for moving on to a standardized, ‘global freight forwarding and transportation
platform’ built on a scalable and flexible applications architecture.
Core Systems Transformation Methodology
• Consulting services to assess the depth of business and • Implementation of a unified system, data and process
IT problems and recommend a plan view of the core applications landscape
• Integration of systems to eliminate information silos by • Enabling shared services for operations support, like
enabling a SOA layer invoicing and collections shared services through BPO
• Integration of multiple data repositories through EDI • Identify and eliminate redundancies through continuous
and EDWs monitoring of KPIs
• Platform unification for process streamlining and
standardization through BPM and BPR

2. Focus Areas of HCL transformation Roadmap The HCL Approach
Blueprint Consulting
• Business case creation
Foundational • Assessment of current state, vision and goals
• Enterprise Services
Master Data • BPM/ Rules Engine • Gap identification
• Customer • Workflows • Identification of pilot programs and applications
• Vendor
• Location • Roadmap creation
Platform Customization
Corporate Operations • Creation of a core customized platform for application
• Finance • Air/ Ocean/ Road development
• HR • Quoting/ Booking • Establish platform standards (dev, test, ops)
• Sales Force • Pricing/ Rating
• Automation • Shipment
• Creation of cloud instances
• Intranet • Master Bill • Implementation of pilot programs and applications
Enterprise
• Global Invoicing Platform Execution
• Imaging
• Data Warehouse 2.0 • Development of new applications on the platform
• Business Intelligence • Platform enhancements
• Analytics/ Dashboard
Business Benefits Why HCL?
• Integrated support of business process, applications • HCL is the only service provider to have successfully
and infrastructure, laying the foundation for process delivered on a core system transformation initiative in an
transformation onsite-offshore model
• Unified data, systems and processes to improve • HCL has partnered with a leading logistics provider
efficiency of operations to develop the world’s first single instance business
• Revenue and profit realization with an improvement goal operating platform and a suite of applications to support
of 8-9% growth their core business processes
• Higher visibility into operations leading to better • HCL has industry-specific process repositories,
utilization of assets frameworks and accelerators for the transportation and
logistics industry, to help expedite the realization of
• Unified customer information leading to improved transformation goals and provide a predictable outcome
revenue realization per customer
• HCL is the largest services provider for the transportation
• Better management of global contracts and higher and logistics industry globally
customer satisfaction
• Continuous monitoring of business benefits through
pre-defined KPIs at every level
• Shared services to manage and run operations and IT
services to drive increased profitability
Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions.
We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds
the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries
across the world. How can I help you?
www.hcltech.com