1) Microsoft sees itself as the productivity and platform company for the mobile-first and cloud-first world, aiming to reinvent productivity and empower people and organizations globally. 2) The document discusses technology trends in the utilities industry like collaboration, business analytics, mobility, and cloud computing. It provides examples of how utilities companies are using Microsoft technologies to improve operations, customer service, and business insights. 3) Smart grid initiatives require integrating data across systems using reference architectures like SERA and standards like CIM to improve operations processes and grid management. Utilities are leveraging cloud platforms for benefits like scalability, cost savings, and accelerated innovation.

1. Jon C. Arnold, Managing Director
Power & Utilities, Microsoft

2. “AT OUR CORE, MICROSOFT IS THE PRODUCTIVITY AND PLATFORM COMPANY
FOR THE MOBILE-FIRST AND CLOUD-FIRST WORLD.
WE WILL REINVENT PRODUCTIVITY TO EMPOWER EVERY PERSON AND EVERY
ORGANIZATION ON THE PLANET TO DO MORE AND ACHIEVE MORE.”

3. 3

4. Industry coverage
Electric, gas and water
We are the cornerstone for the transformation of many other industries
and work closely with many other groups within Microsoft…

5. Microsoft's Commitment to the Power & Utilities Industry
Our people, partners & customers

6. Power & Utilities Technology Trends
6
Collaboration and Social
Business Insights and
Analytics
Marketing, Sales &
Service
The Cloud
Mobility
Devices
Services
Smart Energy Reference
Architecture
Mega Trends

7. Collaboration and Social
7

8. Examples of collaboration and social
Power & Utilities
Engineering and R&D Field operations Customer service
Support for field crews Improved insights for agents
Respond to equipment and outage alerts
Complete mandatory training
Provide real-time data collection in the field
Collaborate with teams to improve safety
Social sites for teams
Gain visibility into work orders and outages
Collaborate across the enterprise and field
Access insights for customers and management
Manage projects using team sites
Collaborate with consortiums on research
Provide wider visibility on projects
Receive instant feedback from peers

9. New World of Work inspires high-energy collaboration
Empowering employees through activity based working
Objectives
Australian energy
company, AGL Energy
Limited (AGL), wanted to
improve collaboration and
create an activity-based
work environment
Tactics
• AGL initiated a
working pilot using
Office 365, Lync 2013
and SharePoint 2013
• Augmented by a six-week
trial of the
enterprise social
platform, Yammer.
Results
• A more natural way of working
based on activities
• Managers now have the have
tools that encourage more
interactive styles of leadership
• A more inspired workplace where
employees now work together
more efficiently
“With Office 365 and Lync, there’s more collaboration and a higher level of energy in the office—and that’s fantastic. Now,
meetings are shorter, sharper and shinier.”
— Stephen Mikkelsen, Group General Manager, Retail Energy, AGL
http://blogs.msdn.com/b/mspowerutilities/archive/2014/08/24/british-gas-goes-social-with-yammer.aspx

10. Reimagining communication and collaboration
Foster a new way of working with enterprise social
Objectives
Determine whether the
benefits of an employee
social network would
justify the long term
investment
Tactics
• Piloted the BG
employee social
network
• Rolled out to field
workers on devices
• Ran 30-day grass-roots
campaign to
drive adoption
Results
• Gained 11,000 active users
around 700 communities
• Improved information sharing
and problem solving across
executives and other workers
• BG has plans to run a subsequent
campaign to drive adoption to
30,000 users
“It was good to see how people were stepping in answering each other queries. It was not just myself and my team giving
the answers. That showed the real power of communities and collaboration.”
—Liam Kilminster, Social Media and Collaboration Manager
http://blogs.msdn.com/b/mspowerutilities/archive/2014/08/24/british-gas-goes-social-with-yammer.aspx

11. Business Insights and
Analytics
11

12. Objectives
Make better use of data to
enhance customer service,
improve power reliability,
promote energy efficiency,
and integrate renewable
resources
Tactics
Implemented ADRM
Software’s
comprehensive Utility
Industry Data Model,
starting with the Data
Warehouse Model and
expanding detail from
Business Area Models
“EDW is critical to Utilities going forward and integrating AMI, Financial, and CIS data is fundamental to Idaho Power strategy
moving forward.”
—Dennis Gribble, Former CIO, Idaho Power
Results
• Unlocked the value of smart grid
data for business insight and
accelerated decision making
• Aggregated reliability, CIS,
outage, costing, and financial
data using a well-defined strategy
• Developed a clear app
consolidation approach and
accelerated the timeline for
deploying an enterprise data
warehouse (EDW)
Reimagining utility data analysis
Aggregating reliability, CIS, outage, costing and financial data

13. Improving operations and decreasing costs
Increase margins and profitability through business intelligence
Objectives
Need timely access to
reliable data about the
performance and
condition of assets such
as gas pipes and power
lines, as well as the value
and lifespan of those
assets
Tactics
Improve its asset
management process
with a data warehouse
based on Microsoft
SQL Server and
Business Intelligence
tools
“The solution brings about huge time savings and it also generates a broader appreciation for the information itself.”
— Paul Ward, Senior Project Manager, Powerco
Results
• With an asset management data
warehouse Powerco is improving
business insight and planning,
gaining better access to data, and
increasing the speed and
accuracy of reports

14. Wind energy dashboards

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16. Why consider the cloud?

17. Not just a trend but a paradigm shift
45%
of utilities will put
mission critical BI
in the cloud.
2014 Gartner BI and analytics Magic Quadrant
survey
Cloud central to
asset
performance
management
strategies
according to
leading analysts
• More than 57% of the Fortune 500 are using Azure (MS Cloud) and an average of more than
8,000 customers are signing up every week
• More than135 Major Utilities worldwide use Azure

18. Cloud Industry Trends for Utilities
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•••
Utility Cloud
Applications

19. Reimaging the user experience
AGL Energy turns to the cloud for the best customer experience
Objectives
• Provide customers a seamless and integrated digital
experience
• Increase online customer acquisition, specifically through
enabling broader, easier access and personalisation
• Improve the customer experience: consistent, compelling
interactions online on any device
• Speed to Market & Agility – streamlined governance
model for new initiatives and new products and campaigns
Results
• Increase in mobile visitors due to
mobile optimised design, increasing
mobile conversion rate by 29%.
• Increase in online sales due to better
usability and targeted offers.
• Homepage visitors are now 47%
more likely to go directly to an
energy plan page.
• Improved customer experience
through performance (~40%
reduction in average page load time)
Tactics
Sitecore Content
Management System
(CMS) on Microsoft’s
Azure cloud

20. Reimagining data monitoring
Responding faster with a highly scalable solution for solar generation
Objectives
Effectively monitor and
manage data
Tactics
Implemented a power
generation
management solution
through Mountain
Fields, Inc., built on the
Windows Azure
platform
“Using AEMS-Cloud as a Windows Azure platform-based power generation management system has enabled us to equip
our solar power station with a highly reliable and flexible management system in a short time at an affordable price.”
—Takatoshi Kushiro, Manager of Nichinan’s Public Environment Section
Results
• Enables remote monitoring
• Highly scalable performance
• Ability to quickly respond to data
volume increases or expansion
• Fast restore of operations in the
event of a malfunction
Nishinan

21. Main
Control
Present generating power (kw)
Present generating power
(kw)
Generated Power Today (kw)
Generated Selling Power Today
(kwh)
Real-time Graph of generating power
Generating power
Temperature
Quantity of solar
radiation
Trend
Graph
Devices
Management
Present situation of generating power per
PCS
Name of PCS Generated Power
Today
Present
Generating
Power
Graph of Present Generating Power Day and
time
Name of
PCS
“VC80” ON
“LBS1” ON
Generating Power
Generating Power
Canceled the
alarm
Canceled the
alarm
Generating Power
Situation of alarms
Situation
2013/2/20 2013/2/21

22. Reimagining customer billing
Oracle based billing solution goes to the cloud
Objectives
Significantly lower costs
for utility companies by
reducing billing
complaints and
eliminating collection
costs
Scalable, flexible, low risk
deployment model
Tactics
Running Oracle Linux,
Oracle DB, Java, and
Microsoft Dynamics
CRM in Windows
Azure
“Utilities are looking for the flexibility of cloud-based deployments that allow them to test products like ours without making
a significant up-front investment”
— Jens Voigt, CTO, EMEA, Redknee
Results
• Redknee accelerates cloud-based
billing adoption using Oracle’s
mission-critical software on
Microsoft’s Windows Azure
• Subscribers can use mobile
devices for a real-time view of
their consumption patterns and
to view and pay utility bills
• Provides choice and flexibility in
billing solution software
deployment

23. Ontario Independent Electricity System Operator
23

24. Marketing, Sales & Service
24

25. Reimagining customer service
Improving customer relationships by updating sales processes
Objectives
Improve customer service
by updating an antiquated
customer relationship
management (CRM)
system
Tactics
With help from partner
Stratiteq, implemented
Microsoft Dynamics
CRM, along with
Microsoft Outlook
“By getting a comprehensive picture, we can link together all aspects of the customer and provide a better offering”
—Magnus Sahlin, Sales Manager for Electricity and Gas, E.ON
Results
• Better understanding of customers,
helping improve offerings
• Improved sales process

26. Reimagining business processes
Reducing IT burden and boosting productivity
Objectives
• Improve time-consuming
procedures
related to water billing
for customers
• Reduce total cost of
ownership
Tactics
With the help of
Ferranti, implemented
an enterprise resource
planning (ERP) solution
for billing activities
“MECOMS™ has provided us with a flexible solution that offers excellent support for our business processes.”
— Kiki Quist, functional manager, Waternet
Results
• Streamlined business processes
• Directly integrated all data
sources
• Cut IT resources by 50%
• Improved employee productivity
by 20%

27. 27

28. Smart Energy Reference Architecture’s Value
ROI
Trusted
Partner

29. Smart Energy Reference Architecture 2.0
Prescriptive Architecture Guidance
Addresses key capabilities across full value chain
V2.0 fcuses on Big Data, Structured &
Unstructured Data, Analytics & Visualization,
Cloud and Security, SERA CMM

30. Reimagining Integrated Operations
Increasing operations process effectiveness thru SERA and CIM
Objectives
Smart Grid strongly
depends on ability to
produce and maintain
high quality data that is
shared among multiple
systems for multiple
purposes
Tactics
Implemented SERA
Architectural Guidance
and CIM IEC
61968/61970 to
integrate key business
processes
Results
Advanced Grid Management and
Control
Grid Automation
Integrated Business Processes
Enable Flexible Energy Usage
Active Prosumers
Focus on Reliability & Flexibility
SERA partners: ESRI, OSIsoft &
Schneider part of the project
Signe Bramming Andersen of Dong Energy sees inspiring architectural designs, validating technology roadmaps, and
bridging the traditional division between IT & OT as just some of the benefits of using SERA

31. Thank You!
Jon.Arnold@Microsoft.com
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