Mohammed Emad is seeking a leadership position utilizing his education and experience. He has over 10 years of experience in retail, customer service, and business operations. His experience includes roles at Nike, Westinghouse Digital, California Unified Service Providers, and Facia Facia Clothing. Emad has a Bachelor's degree in Business Management and Supply Chain Management from California State University, Long Beach. His skills include proficiency in Microsoft Office, exposure to SAP and database software, customer service, and human resources management.

1. MO H A MME D E MA D
25909 Viana Ave # 1,
Lomita, Ca 90717
(310)-626-2172
Emad824@gmail.com
To obtain a leadership position in a business that will fully-utilize my education and professional experiences. I
offer excellent exceptional “can-do” approach to all tasks and consistently high level of productivity.
W O R K HIS T O R Y
2015-2016 NIKE COMPANY/ ISM GLOBAL- TORRANCE, CA
(Customer Service/ Retail Merchandiser)
 Inventory / Stocking
 Customer interaction/ retail operations / store management
 Updating shipments
 Shipping and labeling
2014-2014 WESTINGHOUSE DIGITAL, LLC – ORANGE COUNTY, CA
(Customer Service Representative)
 Work in the customer call center of an estimate of 300 cases per week.
 Assisted customers with parts requests or replacements.
 Provided tuner activation and warranty information.
 Issued case number for incoming calls, and issued RMA #'s when unit needed to be
repaired or returned to Westinghouse Digital Return Center.
 Troubleshoot user error and incorrect connectivity.
 Provided Remote Codes.
 Assisted in updated firmware to customers.
 Ensure that appropriate changes were made to resolve customer matters.
 Worked with Better Business Bureau complaints.
2013-2014 CALIFORNIA UNIFIED SERVICE PROVIDERS LLC. - TORRANCE, CA
(Client Scheduler)
 Scheduling Clients/ Patients
 Working with autistic patients
 Scheduling Appointments
 Managing Meetings with clients and Coworkers.
 Programs such as: Microsoft word, NPA works, Excel, Outlook.
 Conduct Interviews
 Customer Service

2. 2007-2013 FACIA FACIA CLOTHING – LOMITA, CA
(Retail/ Management/ Business Operations
 Managing Designer Clothing and Assisting with Marketing and Sales
 Product Review and Consulting
 Business Transactions
 Conducting Interviews
 Attending Fashion shows/ Convention ( Magic Show Fashion Convention Las Vegas)
 Help manage 100 business Clients and increased Business profits by 35% in one year.
 Call Center Representative
 Meeting Celebrity Clienteles’ and Marketing Company with Expanding Ideas with
Business Operations
 Managing all Store Operations
E D UC AT ION
Narbonne High School, Harbor City June 15, 2007
High School Diploma: Completed
California State University, Long Beach May 22, 2012
(Graduated)
Double Major: BS in Business Management & Business Operations in Supply Chain Management.
(Completed)
S KILLS
 Highly proficient in Microsoft Office products: Word, PowerPoint, and Excel.
 Exposed to SAP database software and familiar with Microsoft Access.
 Exposed to Sales Force Program
 Excellent Customer Service
 POS Systems/ Online Advertising Sales
 Human Resources Management
 High Volume Call Center Experience
 Excellent Computer Skills
 NPA Works program
 Scheduling Clients and Patients