1. MARY JO MCCARTHY
3012 Arielle Court • Medina, OH 44256  (330) 725- 8950
maryjo.mccarthy@yahoo.com
CUSTOMER RETENTION/SERVICE/ACCOUNT MANAGEMENT
Customer Relationship Management professional with experience in national consumer goods
organization and National Medical Alarm company with a concentration in areas of high volume,
requiring self-motivation and organization. A proven ability to manage multiple tasks efficiently with
attention to detail. Excellent communication, leadership and interpersonal skills. Demonstrated
success and experience in:
• Account Management / “Big Box” • Business Development/Prospecting
• Process Improvement • Pricing / Forecasting
• Systems Knowledge / POS / EDI • Customer Expansion
• Team Leadership
• Forecast Achievement
• Sales Presentations / Trade Shows
• Customer Retention/Brand
Ambassador
PROFESSIONAL EXPERIENCE
CONNECT AMERICA/MEDICAL ALERT, Broomall, PA
Medical Device and Alarm Company (2012 – 2014)
Technical Support Analyst (Tele-Commute)
• Provide first level technical support for mobile alert and land line base medical alarm systems
• Offered assistance and support to senior citizens and their families
• Customer support for device – sales – installation - troubleshooting
• Analyze reports regarding medical emergency alarms
• Customer Retention
• Dispatch Emergency Responders when necessary
SYNERGY, INC., Akron OH
Full Service Marketing Consulting firm focusing on Stakeholder Relationship Management
Part-Time Research Assistant/Recruiter (2012)
• Recruiting and qualifying individuals for focus groups
• Contacting C-Level Executives for Symposium involvement – selling importance of Economic
Development
• Qualifying individuals for survey participation
AMERICAN GREETINGS, INC., Cleveland OH
World’s largest publicly owned creator, manufacturer and distributor of social expression products.
Seasonal Merchant Analyst (2010) (Kelly Services)
• Managed processing of card labels and diagrams including support to the field support organization.
• Developed and entered SCORE inputs critical to all order details, i.e. shipping dates, etc..to meet all of the
marketing strategies
• Creating seasonal caption flow charts for plan-o-gram implementation
National Sales and Logistics Coordinator (1998 to 2010)
• Provided support to over 850 customers including recommendation product mix to enhance the party
good department and drive sales.

2. MARY JO MCCARTHY, Page 2
• Responsible for customer service in the Party Goods division, duties included customer inquiries, problem
resolution, customer retention practices and account order processing.
• Validated EDI orders by investigating and resolving order filling issues. Including non-fill resolution,
backorder reconciliation, and customer hold issues, while ensuring maximum fill rate.
• Processed orders received via email/fax. Follow orders from entry to delivery. Administered all new
account set ups involving invoicing parameters, pricing, purchase order requirements and product
restrictions.
• Formulated the processes to ensure accurate, timely delivery of everyday orders according to the customer
order policies and delivery date.
• Implemented seasonal forecasting template to improve process and accuracy.
• Analyze and recommend changes to Sales and Supply Chain to ensure timely delivery and implementation
of key programs to retail.
• Researched and reconciled overages/shortages at store level.
• Provided marketing team support on product mix evaluation / product development.
• Participated as team member 2007 New Product Brainstorming committee with the Creative Department
resulting in numerous innovative products being brought to the market place.
• Implemented key account pricing achieving 98% pricing accuracy.
• Maintained ongoing relationships with all Account Managers to ensure accuracy on projects and correct
problems with accounts.
Account Development Representative – Inside Greeting Card Sales (1995 to 1998)
• Prospected for new business via cold call and direct mail lists meeting or exceeding goals; Top Producer –
109 new accounts, $1.5 million.
• Served as Development Team Leader Supervisor for 5 members.
• Conducted Product Mix Assessment.
• Responsible for account layouts including diagramming, ordering fixtures and signage, etc..
Sales Support Coordinator (1993 to 1995)
• Responsible for providing field support for national account manager for Wal-Mart and key contact for the
Wal-Mart chain supporting merchandising staff and working with the national account manager..
• Ensured accurate Point of Sale (POS) replenishment implementation.
• Provided training support and Telxon scanner help desk.
Territory Manager (1988 to 1993)
• Managed a Tele-Sales territory with responsibility for over 1000 + accounts achieving 100%
forecast for 3 consecutive years.
• Key contact for Wal-Mart.
• Responsible for all revisions and new department implementations.
EDUCATION
Attended University of Akron, Akron, OH
Marketing and Management
TECHNICAL SKILLS
SalesForce, Five9 Call Center Program, MicroKey, IMA for Kmart, Retail link for Walmart
Managing Multiple Priorities, the Best Seller, Time Management
Windows XP, Advanced Excel skill level, Access end user, PowerPoint, Visio, Sharepoint, ACT
Interior Decorating I & II, Floral Arranging I & II - Medina County Career Center
American Issues Focus Group – Synergy Corporation
AWARDS / HONORS
Nominated for the Corporate Chairman Award – Customer Service.

3. MARY JO MCCARTHY, Page 2
VOLUNTEER
Bohemian National Hall - Non-Profit Organization Holiday Fair Fundraising Chair Person
Juvenile Diabetes Association
Parkinson’s Disease Fund Raising Committee