Kenneth Norman is seeking a challenging position utilizing his strengths in management, communication, customer relationships, and customer service. He has over 7 years of work experience in customer service and sales roles, including currently as a Service Sales Representative for Cintas Corporation and previously as Head Senior Account Manager for Chaparral Distributing. He also has experience as a Department Manager/Merchandise Supervisor for Walmart and Relief Manager for Kroger Grocery. Kenneth has a diploma from Lawrence Technological University in Architecture & Transportation and Design.

1. Kenneth Norman
Service Sales Representative (SSR) - Cintas Corporation
Austin, TX
kdnorman89@gmail.com - 512-963-3125
Seeking a challenging position in which I will utilize my strengths and abilities in the areas of management,
communication, building customer relationships and customer service, to obtain growth in the company and
myself.
Authorized to work in the US for any employer
WORK EXPERIENCE
Service Sales Representative (SSR)
Cintas Corporation - Round Rock, TX - April 2014 to Present
• Drive a box truck along an established route.
• Fully service and sell within the existing customer base.
• Worked to build a strong and positive rapport with key decision makers.
• Ensure that the customer receive quality standards.
• Proactively solve customer concerns.
• Grow existing customer base by upselling and cross-selling additional products and services.
• Company growth contest familiarity.
• Working effectively with service management to ensure numbers are met.
• Service agreement renewal and negotiation.
• Inventory control and product ordering through company base catalogue
• Department of Transportation ("DOT") regulations and requirements met.
• Working with "Personal Protection Equipment" (PPE) for safety measures.
Head Senior Account Manager
Chaparral Distributing llc - Austin, TX - September 2012 to April 2014
• District Manager ready
• Coach and train Account Manager
• In charge of and trained relief drivers
• Route driver and merchandiser
• Customer service
• Merchandise products to create incremental sales and profit
• Sales representative

2. • Managing customer relationships
• Leading projects such as Circuits of America race track, as well as Formula 1, Moto GP, and other red
• Independent and chain store maintenance
• Product ordering
• Product rotation
• Product delivery
• Dealing with marketing campaigns,
• Ensuring administrative tasks are in place.
• Overseeing projects
• Managing budgets and expenditure
• Load and unload trucks
• Generating leads and creating new customers as well as upgrading accounts
• Managing sales process
• Doing consultations
• Build displays to produce incremental sales
• Problem troubleshooting
• Efficient use in company program Encompass
Department Manager/ Merchandise Supervisor
Walmart Meat/Produce Dept - Canton, MI - September 2010 to August 2012
• Train each associate/individual to maximize the organization's growth and manage the achievement of Meat/
Deli Department financial, merchandising and people goals.
• Monitor and evaluate each associate's performance in the Meat/produce Department. Implement and set
goals to achieve daily objectives.
• Ensures adherence to standards and policies for cold chain compliance, product rotation, sell-by dates, and
expiration dates, including identifying and removing produce that is distressed or unacceptable in appearance
to ensure quality and freshness.
• Design and build displays throughout the department according to the season and holiday to maximize sells
and presentation for meat/produce department.
• Obtaining and demonstrating knowledge and value of department merchandise.
• Contributes to the achievement of the Meat/Deli Department financial goals by monitoring and evaluating
performance of the department and implementing plans to achieve objectives.
• Completes and maintains required paperwork, such as Inventory Tracking Reports, throwaway record sheets,
invoices, and assigned notes.
• Receives produce products by unloading the merchandise from delivery vehicles.
• Identifying merchandise needed 30-60-90 days in the future.
Relief Manager
Kroger Grocery - Canton, MI - December 2008 to October 2010
• Work overnight stocking floor shelves neatly
• Work in backroom
• Unload and load shipment from delivery trucks.
• Keep merchandise organized and accessible.
• Train and assist associates to complete daily objectives and store goals
Additional Information
• Brother of Phi Beta Sigma Inc.
• Strong customer relation building.
• Excellent leadership skills.

3. • Excellent communication skills.
• Strong and effective in time management.
• Above level in computers and technology.
• Strong work ethic.
• Excellent organization skills.
• Positively receive direction and critique.
• Ability to coach and train.
• Work well in teams.
• Special skills in upselling and company growth.
• Special skills with the team building.
• Special interest and skills in automotives and retail
• Have additional experience in architectural drafting as well as auto cad drafting
• Type 65 WPM
EDUCATION
Architecture & Transportation and Design
Lawrence Technological University - Southfield, MI
July 2009
Diploma
Belleville High School - Belleville, MI
2005 to 2007
Salem High School - Canton, MI
2003 to 2005