A Partner in




                    Learn With Me!
     Training Multiple Generations


Sherri Petro                  2009
The Objectives

♦   Define the generational mix
♦   Discuss the differences of the four
    generations in the classroom
♦   Share “generational” best practices to
    increase the learning in your training
    classes


                  2
The Generation Mix In 2009

♦ Traditionalists       ♦ Generation X
  – Born 1925-45          – Born 1965-80
  – 64-84 years           – 29-44 years

♦ Baby Boomers          ♦ Generation Y
  – Born 1946-64          – Born 1981-?
  – 45-63 years           – 18-28 years


                    3
National Landscape 2006
           6.5%
   22.5%


                          Traditionalists

                          Baby Boomers

                  41%     Generation X

                          Generation Y


   30%




            4
Clarifying Question




             5
Affects in the Classroom

♦ Time sensitivities       ♦   Classroom etiquette
♦ Different                ♦   Change
  communication            ♦   Respect
  vehicles                 ♦   Entitlement
♦ Subscription to          ♦   Engagement
  technology




                       6
Generational Group Exercise




            7
Generational Group Discussion
1. What motivates your generation?

2. What are you most proud of about your
   generation?

3. What do you wish the other generations
   appreciated about yours?


                 8
Traditionalists Style
♦ Respect for authority
♦ Loyal
♦ Practical and patient
♦ Can be tough for them to
  use their own judgment
♦ Why customize?
♦ Separation of work and
  home
♦ Their goal is to build a
  legacy
                   9
Traditionalists: Training and
Learning Strategies

♦   •Prefer to learn in the morning
♦   Sage on the stage
♦   Lecture
♦   Q&A
♦   Dislike being called on…
♦   Link learning to organizational goals

                    10
Baby Boomers Style
♦   Appreciate process
♦   Team work and collaboration
♦   Self-improvement
♦   Strong work ethic
♦   Optimistic and idealistic
♦   Struggle with work/life balance
♦   Prefer tactile learning
♦   Goal is to put their stamp on things
                    11
Baby Boomers: Training and
Learning Strategies

♦   •Facilitated, instructor-led
♦   Interactive and group learning
♦   Need time to practice skills
♦   Prefer tactile learning
♦   Like books, PPT, and hand-outs
♦   Link learning to new ways to add value

                   12
Generation X Style
♦ Appreciate results and    ♦ Values diversity
  outcomes                  ♦ Informal
♦ Like to solve their own   ♦ Quick study
  problems                  ♦ Look for the sound bytes
♦ Multi-taskers             ♦ Work solo and yet on
♦ Fiercely independent        teams
♦ Direct communicators      ♦ Need for external
  versus reading in           recognition as reward
  between the lines         ♦ Goal is maintaining
♦ Skeptical                   independence



                       13
Generation X: Training and
Learning Styles
♦   Focus on outcomes versus techniques
♦   Make learning experiential, problem–solving
♦   Control over own learning
♦   Like parallel thinking
♦   Go with key points
♦   Flexibility in scheduling
♦   Link learning to their marketability

                   14
Generation Y Style
♦   Digital natives              ♦   Multi-taskers
♦   Menu-driven thinking         ♦   Desire mutual respect
♦   Work on their own terms ♦        Ready for collaboration
                                 ♦   Are looking for a cause
♦   Think globally
                                 ♦   Meaningful work
♦   Have positive expectations
                                 ♦   Celebrate diversity
♦   Want customization
                                 ♦   Acknowledgement for
♦   Desire interactivity             being here
♦   Express to express -- not to ♦   Looking for an
    impress you                      experience

 Goal is to find work and create a life that has meaning

                        15
Gen Y: Training and Learning
Strategies
♦ Edutainment - both fun and learning
♦ Mis-takes
♦ Teamwork and technology
♦ Like discovery and mystery of unanswered
  questions
♦ Engaged to retain info
♦ Link learning to making a future (both
  making a difference and making money)
                 16
Similarities*
♦ We receive great reward
   – For the work we do
   – From the people we work with
   – And the belief that we are contributing to
     society and our current jobs
♦ We receive great satisfaction from our
  accomplishments at work

• CCL Emerging Leaders Research by Ross DePinto, 2003


                     17
Generational Similarities
♦ We have
  – A desire to learn
  – A desire to be acknowledged
  – A desire to be rewarded
♦ We want
  – To be trusted, valued and respected
  – To succeed



                  18
General Suggestions

♦ Employ a student and teacher mindset
♦ Encouragement enlargement of ideas with
  participants
♦ Dialogue vs debate
♦ Conduct a temperature check survey in the
  classroom
♦ Allow informal & scheduled times on the agenda


                   19
20
Thank You!

        Sherri Petro
VPI Strategies, a Partner in




  sherri@vpistrategies.com
 www.workplaceevolution.com
        858-583-3097




         21

Cross Generation Learning Styles

  • 1.
    A Partner in Learn With Me! Training Multiple Generations Sherri Petro 2009
  • 2.
    The Objectives ♦ Define the generational mix ♦ Discuss the differences of the four generations in the classroom ♦ Share “generational” best practices to increase the learning in your training classes 2
  • 3.
    The Generation MixIn 2009 ♦ Traditionalists ♦ Generation X – Born 1925-45 – Born 1965-80 – 64-84 years – 29-44 years ♦ Baby Boomers ♦ Generation Y – Born 1946-64 – Born 1981-? – 45-63 years – 18-28 years 3
  • 4.
    National Landscape 2006 6.5% 22.5% Traditionalists Baby Boomers 41% Generation X Generation Y 30% 4
  • 5.
  • 6.
    Affects in theClassroom ♦ Time sensitivities ♦ Classroom etiquette ♦ Different ♦ Change communication ♦ Respect vehicles ♦ Entitlement ♦ Subscription to ♦ Engagement technology 6
  • 7.
  • 8.
    Generational Group Discussion 1.What motivates your generation? 2. What are you most proud of about your generation? 3. What do you wish the other generations appreciated about yours? 8
  • 9.
    Traditionalists Style ♦ Respectfor authority ♦ Loyal ♦ Practical and patient ♦ Can be tough for them to use their own judgment ♦ Why customize? ♦ Separation of work and home ♦ Their goal is to build a legacy 9
  • 10.
    Traditionalists: Training and LearningStrategies ♦ •Prefer to learn in the morning ♦ Sage on the stage ♦ Lecture ♦ Q&A ♦ Dislike being called on… ♦ Link learning to organizational goals 10
  • 11.
    Baby Boomers Style ♦ Appreciate process ♦ Team work and collaboration ♦ Self-improvement ♦ Strong work ethic ♦ Optimistic and idealistic ♦ Struggle with work/life balance ♦ Prefer tactile learning ♦ Goal is to put their stamp on things 11
  • 12.
    Baby Boomers: Trainingand Learning Strategies ♦ •Facilitated, instructor-led ♦ Interactive and group learning ♦ Need time to practice skills ♦ Prefer tactile learning ♦ Like books, PPT, and hand-outs ♦ Link learning to new ways to add value 12
  • 13.
    Generation X Style ♦Appreciate results and ♦ Values diversity outcomes ♦ Informal ♦ Like to solve their own ♦ Quick study problems ♦ Look for the sound bytes ♦ Multi-taskers ♦ Work solo and yet on ♦ Fiercely independent teams ♦ Direct communicators ♦ Need for external versus reading in recognition as reward between the lines ♦ Goal is maintaining ♦ Skeptical independence 13
  • 14.
    Generation X: Trainingand Learning Styles ♦ Focus on outcomes versus techniques ♦ Make learning experiential, problem–solving ♦ Control over own learning ♦ Like parallel thinking ♦ Go with key points ♦ Flexibility in scheduling ♦ Link learning to their marketability 14
  • 15.
    Generation Y Style ♦ Digital natives ♦ Multi-taskers ♦ Menu-driven thinking ♦ Desire mutual respect ♦ Work on their own terms ♦ Ready for collaboration ♦ Are looking for a cause ♦ Think globally ♦ Meaningful work ♦ Have positive expectations ♦ Celebrate diversity ♦ Want customization ♦ Acknowledgement for ♦ Desire interactivity being here ♦ Express to express -- not to ♦ Looking for an impress you experience Goal is to find work and create a life that has meaning 15
  • 16.
    Gen Y: Trainingand Learning Strategies ♦ Edutainment - both fun and learning ♦ Mis-takes ♦ Teamwork and technology ♦ Like discovery and mystery of unanswered questions ♦ Engaged to retain info ♦ Link learning to making a future (both making a difference and making money) 16
  • 17.
    Similarities* ♦ We receivegreat reward – For the work we do – From the people we work with – And the belief that we are contributing to society and our current jobs ♦ We receive great satisfaction from our accomplishments at work • CCL Emerging Leaders Research by Ross DePinto, 2003 17
  • 18.
    Generational Similarities ♦ Wehave – A desire to learn – A desire to be acknowledged – A desire to be rewarded ♦ We want – To be trusted, valued and respected – To succeed 18
  • 19.
    General Suggestions ♦ Employa student and teacher mindset ♦ Encouragement enlargement of ideas with participants ♦ Dialogue vs debate ♦ Conduct a temperature check survey in the classroom ♦ Allow informal & scheduled times on the agenda 19
  • 20.
  • 21.
    Thank You! Sherri Petro VPI Strategies, a Partner in sherri@vpistrategies.com www.workplaceevolution.com 858-583-3097 21