CRM involves tracking customer interactions to create value for both customers and companies. Software like SAP and Oracle are used to store customer information to better understand customers and satisfy them. The goal is improved customer service and targeted marketing. CRM includes front office customer interactions and back office operations that support customers. Reliance Mart's CRM focuses on loyalty, retention, communication, and gratification through programs like memberships offering discounts and insurance. Communication includes SMS, emails, and events. Limitations include inconsistent policies across stores and delayed membership processing.
Croma is India's leading Retailers in Consumer durables segment.
This Report consist From success, store format, USP, Marketing Mix, STP to Financial analysis.
This a Case Study Analysis of the Case BigBasket.
This analysis is done as a part of the class activity and if anyone referring it can use it for educational purpose.
CUSTOMER BUYING BEHAVIOUR AT PANTALOONSSrihari Reddy
Customer Buying Behavior is the study of individuals and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society. Customer behavior is increasingly a part of strategic planning for the future investment and growth of any industry. Retail industry or precisely to say apparel industry is no exception.
Croma is India's leading Retailers in Consumer durables segment.
This Report consist From success, store format, USP, Marketing Mix, STP to Financial analysis.
This a Case Study Analysis of the Case BigBasket.
This analysis is done as a part of the class activity and if anyone referring it can use it for educational purpose.
CUSTOMER BUYING BEHAVIOUR AT PANTALOONSSrihari Reddy
Customer Buying Behavior is the study of individuals and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society. Customer behavior is increasingly a part of strategic planning for the future investment and growth of any industry. Retail industry or precisely to say apparel industry is no exception.
Founded in March 2011, Healthkart.com (Aquamarine Health Care Pvt. Ltd.) was formed on the grounds of giving simple, effective solutions to health enthusiasts. Today, Healthkart offers India’s largest range of genuine health products across categories and all major brands. HealthKart.com is an online portal where people can find, compare and buy health products.
Healthcare, technology and consumer behaviour, a lot is happening. There is a huge potential. With experience in technology & healthcare, the idea is to develop an organized portal in healthcare retail sector. There is a huge space, a huge need of good products. There is no ceiling for growth in this space.
Retail Management Notes, Basics of Retail Management, Classification of Retailers, Types of Retailers, Scope of Retailing, Functions of Retailers, Role of Retailers in Distribution Channel, Indian retailscape, organized and Unorganized Retailers,
Founded in March 2011, Healthkart.com (Aquamarine Health Care Pvt. Ltd.) was formed on the grounds of giving simple, effective solutions to health enthusiasts. Today, Healthkart offers India’s largest range of genuine health products across categories and all major brands. HealthKart.com is an online portal where people can find, compare and buy health products.
Healthcare, technology and consumer behaviour, a lot is happening. There is a huge potential. With experience in technology & healthcare, the idea is to develop an organized portal in healthcare retail sector. There is a huge space, a huge need of good products. There is no ceiling for growth in this space.
Retail Management Notes, Basics of Retail Management, Classification of Retailers, Types of Retailers, Scope of Retailing, Functions of Retailers, Role of Retailers in Distribution Channel, Indian retailscape, organized and Unorganized Retailers,
Wal Mart and BIG BAZAAR : A comparitive analysisParas Deshpande
This presentation is a business strategy comparison and critical analysis of Wal Mart and Big Bazaar . poters five force analysis and SWOT analysis has been done. Also different formats of retail have been discussed.
the presentation draws heavily from " It happened in India " and " Made In America " .
Zinnov Confluence 2014: Edge of Tomorrow: Fundamental Shifts Shaping Our Future Aricent
We live in times of unprecedented change and technology disruption. Mobile, social, cloud and big data are re-defining businesses across every industry. Consumers have immediate access to people, data and services unlike ever before. Social and political systems are being re-shaped globally by real-time, technology-powered citizens. Experts predict more than 50 billion network-connected devices by 2020 - with machine-to-machine communications about to kick into gear. All of these megatrends increase the pressure and expectation for companies to accelerate R&D - and stay ahead of the curve. In this keynote, Aricent CEO Frank Kern will share his perspective on the fundamental shifts that really matter for R&D leaders - and how to stay focused while the world changes at lightning speed.
Si vous avez -500 euros sur votre compte en banque, qu’est-ce qui vous intéresse ? De savoir que vous êtes à découvert de 500 euros (état de votre compte) ou qu’un prélèvement a été fait la veille d’un montant de 2500 euros (évènement) ?
Avec tous les évènements qui ont eu lieu sur votre compte, vous pouvez en déduire l’état. Avec son état, c’est compliqué de retrouver les évènements qui en sont la cause.
Alors pourquoi programmons nous en nous basant sur des états au lieu de nous baser sur des évènements ? Nous verrons donc comment remettre les évènements au centre de nos réflexions, d’un point de vue technique et fonctionnel. Nous parlerons pour cela d’Event Storming, de CQRS, d’Event Sourcing et de DDD.
It is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
Now a days retailers try to provide more value to their better customers using targeted promotions and services to increase their share of wallet- the percentage of the customers’ purchases made from the retailers- with these customers.
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13 Teams
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Average talent teams that get along well with each other are more productive than gifted teams that don’t get along. It doesn’t matter how well a team with low emotional intelligence is in control of the numbers. They can’t even decide what to try to do.
14 Stress
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Difficulties at work and in our relationships put us under stress. Stress makes it difficult for us to find solutions to problems. When we can’t find solutions to problems, we get more stressed. To get rid of this dead end, we need to know how to manage our stressful situations.
15 Marriage
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The secret of long and happy marriages is sincerity in your feelings. If your marriage was not built on this basis of intimacy from the very beginning, it will begin to crack over the years. Even small problems become unsolvable. You have to be emotionally open at the beginning of the road.
16 Leadership
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Leadership does not mean dominance. Leading your colleagues to a common goal and making them believe in the reality of this purpose. Successful leaders are those who can keep their team’s motivation alive for many years. You have to make them desire the work to be done.
17. Emotions Are All Normal
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Anger, hatred, love, happiness… You can understand when and under what circumstances these feelings will emerge by following yourself. You may have these feelings depending on how you interpret the events you encounter. The important thing is to be able to react independently of your feelings. You may find yourself making promises that you cannot keep because you are happy, or you may resort to violence when you are angry.
18/ Being able to Express Your Emotions
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Not everyone’s level of empathy can be very good. You may be in a difficult situation immediately. You may feel bad, but people may not understand it. In these situations, you may need to express your feelings a little more directly.
19/You Are Not Your Emotions
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Keep doing what you need to do, no matter how you feel. Success is achieved by people who cannot give up no matter what their feelings and thoughts are. Don’t let your feelings affect your actions.
20/ Timing
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As soon as you feel a different emotion, try to think before you act. Because emotional intelligence moves faster than rational intelligence, it can make you act irrationally and make you say any unnecessary words.
Thanks for reading
~ 𝗧𝗼𝗻𝗴𝘀𝗮 𝗚𝘂𝘆
Book:- https://amzn.to/3XsVTz2.
This playbook discusses the various value-added services (VAS) that could increase uptake of mobile retail payments in Tanzania and similar emerging markets.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
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