This document provides an introduction and overview of design thinking. It discusses that design thinking is a methodology used by designers to brainstorm and solve complex problems through innovative solutions. It involves an iterative process of empathizing with users, defining problems, ideating solutions, prototyping, and testing. Design thinking draws on both analytical and intuitive thinking and can be applied across many fields and professions to address user needs and resolve problems in a solution-focused manner. The document outlines the key stages and features of the design thinking process.
“companies are accelerating efforts to change their cultures, foster innovation, and serve customers more effectively. Innovation, or "design thinking," is, we believe, something truly important and enduring”
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Design Thinking is 'outside the box' thinking. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE have rapidly adopted the design thinking approach. What's more, design thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with analytical problem solving approaches.
This introductory presentation provides useful information for management and staff who are new to Design Thinking and are interested to learn more about its benefits and applications.
Learning Objectives
1. Gain knowledge on the key concepts of Design Thinking
2. Understand the mindsets and methodology of Design Thinking
3. Identify best practices and transforming your organization
Contents
1. Key Concepts of Design Thinking
2. Design Thinking Mindsets
2.1 Focus on Human Values
2.2 Show Don't Tell
2.3 Craft Clarity
2.4 Embrace Experimentation
2.5 Be Mindful of Process
2.6 Bias Toward Action
2.7 Radical Collaboration
3. Design Thinking Methodology
3.1 Empathize
3.2 Define
3.3 Ideate
3.4 Prototype
3.5 Test
4. Best Practices & Transforming Your Organization
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
“companies are accelerating efforts to change their cultures, foster innovation, and serve customers more effectively. Innovation, or "design thinking," is, we believe, something truly important and enduring”
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Design Thinking is 'outside the box' thinking. It allows everyone to use creative tools to address a vast range of challenges. The process is action-oriented, embraces simple mindset shifts and tackles problems from a new direction.
Some of the world's leading brands, such as Apple, Nike, Starbucks and GE have rapidly adopted the design thinking approach. What's more, design thinking is being taught at leading universities around the world, including Stanford, Harvard and MIT.
Design Thinking encourages organizations to focus on the people they are creating for, which leads to better products, services, and internal processes. The framework is fully compatible with analytical problem solving approaches.
This introductory presentation provides useful information for management and staff who are new to Design Thinking and are interested to learn more about its benefits and applications.
Learning Objectives
1. Gain knowledge on the key concepts of Design Thinking
2. Understand the mindsets and methodology of Design Thinking
3. Identify best practices and transforming your organization
Contents
1. Key Concepts of Design Thinking
2. Design Thinking Mindsets
2.1 Focus on Human Values
2.2 Show Don't Tell
2.3 Craft Clarity
2.4 Embrace Experimentation
2.5 Be Mindful of Process
2.6 Bias Toward Action
2.7 Radical Collaboration
3. Design Thinking Methodology
3.1 Empathize
3.2 Define
3.3 Ideate
3.4 Prototype
3.5 Test
4. Best Practices & Transforming Your Organization
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Developed by students at Stanford University, the Design Thinking approach was created to establish a new way to grow innovative products, processes and services. The Design Thinking process consists of six iterative stages which enable participants to seek flexible solutions and innovations concerning the issue they treat.
One important aspect of Design Thinking is the creation and cultivation of ideas within a well-coordinated team. Thus, the team spirit is a decisive element during Design Thinking operations and encourages to produce the best possible results. In addition to the team side of Design Thinking, a flexible and productive environment is crucial to develop inventive ideas and products. The more workable an environment, is the easier it is for employees to visualize and transmit thoughts and new concepts.
Laura Mocanu of Elite Vision Coaching has an impressive background as a Marketing Professional in her native Romania. This combined with her own career change and a passion for continuing education sets the tone for her work. A business mentor for the Prince’s Trust and Well Being Officer for NIAMH, her own trajectory is an excellent model for what it takes a client to maximize their potential and illustrative of the "Design Thinking" she teaches.
An audio of this presentation can be found at: https://www.dropbox.com/s/v6x32tx449nofqi/14%20Laura%20Mocanu.mp3?dl=0
www.evisioncoaching.co.uk
@EVisionCoaching
Design Thinking is a design methodology that provides a solution-based approach to solving problems. It’s extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing.
Design thinking as divergent and convergent thinking.
Design thinking : The 5 stage process.
Empathy
Define
Ideate
Prototype
Test
Common design thinking problem.
Are you constantly coming up short on forward-thinking ideas and prototypes that excite your test audience? Time for a new course of action - Design Thinking! Join us in this complimentary training lesson as we introduce you to the five key factors of The Design Thinking Process and show you how to begin implementing innovative and successful project solutions.
Introduction for Design thinking :
What is Design thinking?
Why to use Design thinking?
What is Design thinking mindset?
Balance for Analytical and Intuitive thinking.
Traditional thinking vs Design thinking.
Combination of Divergent and Convergent thinking.
During the third stage of the Design Thinking process, designers are ready to start generating ideas. You’ve grown to understand your users and their needs in the Empathise stage, and you’ve analysed and synthesised your observations in the Define stage, and ended up with a human-centered problem statement. With this solid background, you and your team members can start to "think outside the box" to identify new solutions to the problem statement you’ve created, and you can start to look for alternative ways of viewing the problem.
Ideas have been the driving force of humanity. From a simple circular wheel carved from rock back in the stone ages to the first airplanes and telephones, innovative ideas have sparked off revolutionary changes in society. Now in this competitive world, ideas have become more important to us than actions. Companies have begun asking designers to generate solutions that meet the needs and desires of the consumer.
As such, there was a need to streamline and increase the efficiency of producing and sharing ideas within teams. This gave birth to several idea generation techniques, which allowed everyone to play a part in the creative process, a role allotted strictly to designers and engineers for the last few years.
Idea generation techniques meant anyone could participate in creating new ideas. It allowed people to share and build up on existing solutions, to foresee future problems, and essentially, to think big in terms of design. It brought different specializations together to create a more diverse think-tank that can tackle problems from several perspectives.
This report is divided into three parts.
First, we shall look into several idea generation techniques, both popular ones and the uncommon ones, question their uses and value by providing examples of products developed using the specific techniques.
Second, we discuss whether idea generation methods and techniques are important in coming up with new ideas? Are they the driving factor in generating ideas?
Lastly, we conclude with our personal view on idea generation techniques, along with stating which methods, if any, would we prefer to use.
Towards the end we aim to achieve a better understand of the creative thinking process as a whole and how to effectively solve all issues, design or otherwise.
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
This presentation explore the 3 key elements of Design Thinking concept:
1) mind-set
2) process and
3) tool
Thinking of design as an experience rather than isolated objects help us deal with much more complex world - Tim Brown
A way of approaching business problem in the same way designers approach design problem - Roger Martin
No longer associated simply with objects and appearances, design is increasingly understood in a much wider sense as the human capacity to plan and produce desired outcomes. - Bruce Mau
Design as a way of thinking, an approach to solving problems
From Design Thinking workshop facilitation to DT integration. How with-company is taking the mindset and principles of DT to provoke innovation in products, services, businesses and brand creation. More info please comment or contact us go@with-company.com
What is Design Thinking Why is It Important.pdfGrowth Natives
Design Thinking is a human-centered approach to problem-solving that emphasizes empathy, experimentation, and iterative design. It encourages designers to put themselves in the shoes of the user and consider their needs, motivations, and emotions throughout the design process.
Design thinking process is a creative problem solving approach that emphasizes empathy, collaboration, and experimentation to create innovative solutions.
Developed by students at Stanford University, the Design Thinking approach was created to establish a new way to grow innovative products, processes and services. The Design Thinking process consists of six iterative stages which enable participants to seek flexible solutions and innovations concerning the issue they treat.
One important aspect of Design Thinking is the creation and cultivation of ideas within a well-coordinated team. Thus, the team spirit is a decisive element during Design Thinking operations and encourages to produce the best possible results. In addition to the team side of Design Thinking, a flexible and productive environment is crucial to develop inventive ideas and products. The more workable an environment, is the easier it is for employees to visualize and transmit thoughts and new concepts.
Laura Mocanu of Elite Vision Coaching has an impressive background as a Marketing Professional in her native Romania. This combined with her own career change and a passion for continuing education sets the tone for her work. A business mentor for the Prince’s Trust and Well Being Officer for NIAMH, her own trajectory is an excellent model for what it takes a client to maximize their potential and illustrative of the "Design Thinking" she teaches.
An audio of this presentation can be found at: https://www.dropbox.com/s/v6x32tx449nofqi/14%20Laura%20Mocanu.mp3?dl=0
www.evisioncoaching.co.uk
@EVisionCoaching
Design Thinking is a design methodology that provides a solution-based approach to solving problems. It’s extremely useful in tackling complex problems that are ill-defined or unknown, by understanding the human needs involved, by re-framing the problem in human-centric ways, by creating many ideas in brainstorming sessions, and by adopting a hands-on approach in prototyping and testing.
Design thinking as divergent and convergent thinking.
Design thinking : The 5 stage process.
Empathy
Define
Ideate
Prototype
Test
Common design thinking problem.
Are you constantly coming up short on forward-thinking ideas and prototypes that excite your test audience? Time for a new course of action - Design Thinking! Join us in this complimentary training lesson as we introduce you to the five key factors of The Design Thinking Process and show you how to begin implementing innovative and successful project solutions.
Introduction for Design thinking :
What is Design thinking?
Why to use Design thinking?
What is Design thinking mindset?
Balance for Analytical and Intuitive thinking.
Traditional thinking vs Design thinking.
Combination of Divergent and Convergent thinking.
During the third stage of the Design Thinking process, designers are ready to start generating ideas. You’ve grown to understand your users and their needs in the Empathise stage, and you’ve analysed and synthesised your observations in the Define stage, and ended up with a human-centered problem statement. With this solid background, you and your team members can start to "think outside the box" to identify new solutions to the problem statement you’ve created, and you can start to look for alternative ways of viewing the problem.
Ideas have been the driving force of humanity. From a simple circular wheel carved from rock back in the stone ages to the first airplanes and telephones, innovative ideas have sparked off revolutionary changes in society. Now in this competitive world, ideas have become more important to us than actions. Companies have begun asking designers to generate solutions that meet the needs and desires of the consumer.
As such, there was a need to streamline and increase the efficiency of producing and sharing ideas within teams. This gave birth to several idea generation techniques, which allowed everyone to play a part in the creative process, a role allotted strictly to designers and engineers for the last few years.
Idea generation techniques meant anyone could participate in creating new ideas. It allowed people to share and build up on existing solutions, to foresee future problems, and essentially, to think big in terms of design. It brought different specializations together to create a more diverse think-tank that can tackle problems from several perspectives.
This report is divided into three parts.
First, we shall look into several idea generation techniques, both popular ones and the uncommon ones, question their uses and value by providing examples of products developed using the specific techniques.
Second, we discuss whether idea generation methods and techniques are important in coming up with new ideas? Are they the driving factor in generating ideas?
Lastly, we conclude with our personal view on idea generation techniques, along with stating which methods, if any, would we prefer to use.
Towards the end we aim to achieve a better understand of the creative thinking process as a whole and how to effectively solve all issues, design or otherwise.
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
This presentation explore the 3 key elements of Design Thinking concept:
1) mind-set
2) process and
3) tool
Thinking of design as an experience rather than isolated objects help us deal with much more complex world - Tim Brown
A way of approaching business problem in the same way designers approach design problem - Roger Martin
No longer associated simply with objects and appearances, design is increasingly understood in a much wider sense as the human capacity to plan and produce desired outcomes. - Bruce Mau
Design as a way of thinking, an approach to solving problems
From Design Thinking workshop facilitation to DT integration. How with-company is taking the mindset and principles of DT to provoke innovation in products, services, businesses and brand creation. More info please comment or contact us go@with-company.com
What is Design Thinking Why is It Important.pdfGrowth Natives
Design Thinking is a human-centered approach to problem-solving that emphasizes empathy, experimentation, and iterative design. It encourages designers to put themselves in the shoes of the user and consider their needs, motivations, and emotions throughout the design process.
Design thinking process is a creative problem solving approach that emphasizes empathy, collaboration, and experimentation to create innovative solutions.
The pace of change in today\'s digitally-fueled business climate has accelerated our quest for innovation; beyond the capabilities of traditional product and service development processes.
Design Thinking Courses In India - MIT ID InnovationPankaj Deshpande
Are you looking for Design Thinking Courses in India? Then you can opt for MIT ID Innovation. It is the #1 institute for Design Thinking and Innovation Courses.
To know more details, visit us at : https://mitidinnovation.com/recreation/design-thinking-courses-in-india/
The Design Thinking Process (for Insights Professionals)FlexMR
We have been trying to integrate design thinking into market research strategies for some time now, with varied success. Design thinking is a thoroughly customer-centric process that aims to find a human-focussed solution to every issue that pops up in all organisations. The strategy behind design thinking processes have been around for a long time in other fields such as user experience and behavioural science research, and have been working well to find effective solutions that serve the needs of all those involved.
There have been many debates surrounding the inclusion of design thinking into market research, most of them for the approach with a resounding agreement that it would boost the accuracy and actionability of the insights generated for customer-centric projects and business strategies.
With the rise of design- and customer-centric organisations (think Apple, Nike, etc.), we need to be more on the ball when it comes to generating design-focussed insights from tailored market research strategies that are sure to be much more useful and actionable to the aforementioned organisations. While we’re making great strides in the area, maybe a refresher on how to implement design thinking in market research is needed. The infographic below provides a brilliant starting point for this process.
Find out more: https://blog.flexmr.net/design-thinking-process-for-insight-professionals
Critical thinking skills a guide for problem solvingWasifHossain7
Feeling challenged by the problems in your business? Looking for creative and strategic ways of solving problems? Your journey can start with critical thinking and problem-solving training. In a business environment, you are always searching for opportunities. Problems are opportunities in disguise. To become a problem-solver, you are on a mission to learn the art of thinking critically and creatively.
Design thinking is a customer centric methodology to solve problems and innovate. Learn how this repeatable process can help you think outside the box.
Design thinking is a new methodology with which we try to discover the feelings and the expectations of the customers during their journeys with the company. There is a step by step approach through which you can trace and apply in your company.
Design Thinking basics- Design thinking is an approach used for practical and creative problem-solving. It is based heavily on the methods and processes that designers use (hence the name), but it has actually evolved from a range of different fields—including architecture, engineering and business.
Design Thinking Fundamentals - MIT ID InnovationPankaj Deshpande
Let's look at the design thinking fundamentals, that will help you gain clarity about multiple aspects, helping you facilitate more effective innovations.
For more details, visit : https://mitidinnovation.com/recreation/explaining-design-thinking-fundamentals/
How Design Thinking Can Enhance Your Learning Experience DesignKate Atkinson
Design Thinking can offer Instructional Designers a structured framework to understand and pursue innovative ways that can contribute to the effectiveness of a human-centric learning solution.
Original blog article here ~ https://www.ttro.com/blog/instructional-design/how_design_thinking_can_enhance_your_learning_experience_development/
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
1. REVA University
School of Mechanical Engineering
Design Thinking – Introduction
Design thinking is a methodology that designers use to brainstorm and solve complex
problems related to designing and design engineering. It is also beneficial for designers to
find innovative, desirable and never-thought-before solutions for customers and clients.
Design thinking is used extensively in the area of healthcare and wellness, agriculture, food
security, education, financial services, and environmental sustainability, to name a few.
Design thinking has helped in the digital space, contributed to the development of physical
products, spurred social innovation projects and much more. The iterative design process
helps the designers to involve clients and customers in meaningful ways. It is not just a
strategy to come up with feasible solutions to a problem, but also a method to think of
unimaginable solutions and then trying to make them not just feasible, but also viable.
Design thinking is a blend of logic, powerful imagination, systematic reasoning and intuition
to bring to the table the ideas that promise to solve the problems of the clients with desirable
outcomes. It helps to bring creativity with business insights.
Features of Design Thinking
Distinguishing features of design thinking are
Finding simplicity in complexities.
Having a beautiful and aesthetically appealing product.
Improving clients and end user quality of experience.
Creating innovative, feasible, and viable solutions to real world problems.
Addressing the actual requirements of the end users.
Design thinking helps to gain a balance between the problem statement and the solution
developed. A design-oriented mindset is not problem focused, but solution focused and
action oriented. It has to involve both analysis and imagination. Design thinking is the way
of resolving issues and dissolving problematic situations by the help of design.
Use of Design Thinking
2. The basic principle of design thinking is that innovation can be disciplined. Innovation is not
an elusive entity that only a few genius people can experience. It is, rather, a practice that
can be systematically approached by a set of practical and meticulous tools, methodologies,
and frameworks.
Design thinking helps you learn the following.
How to optimize the ability to innovate?
How to develop a variety of concepts, products, services, processes, etc. for end users?
How to leverage the diverse ideas of innovation?
How to convert useful data, individual insights and vague ideas into feasible reality?
How to connect with the customers and end-users by targeting their actual
requirements?
How to use the different tools used by designers in their profession for solving your
customers’ problems?
Design Thinking - Applications
Design thinking finds its application across a variety of professions. From sports, education
and research to business, management and design, design thinking is widely used by
professionals around the globe.
Design thinking is halfway between analytical thinking and intuitive thinking. Analytical
thinking involves purely deductive reasoning and inductive logical reasoning that utilize
quantitative methodologies to come to conclusions. However, intuitive thinking refers to
knowing something without any kind of reasoning. These are two extreme kinds of thinking.
Design thinking makes use of both the extremes in an optimum manner. The intuitive
thinking helps in invention for the future, whereas analytical thinking to create something
creative in the present, which is replicable. The willingness to use these futuristic solutions
is what is called abductive logic.
Design Thinking – Solution-based Thinking
Design thinking promises to provide a realistic, practical, and innovative solutions to
problems of organizational concern and gives a systematic approach to finding solutions.
3. The distinguishing feature of design thinking is that it encourages solution focused thinking
or solution based thinking. The design thinker is supposed to have a clear idea of the goal of
the entire process. The design thinkers are not supposed to solve every specific problem, but
to start the process with the end goal in mind.
This methodology helps because by focusing on both the present and the future conditions
as well as the parameters of the problem statement, alternative solutions can be explored
simultaneously.
Design Thinking - Analysis vs. Synthesis
Analysis is derived from the Greek word ‘analusis’, which translates into ‘breaking up’ in
English. Analysis is the process of breaking down a big single entity into multiple fragments.
It is a deduction where a bigger concept is broken down to smaller ones. This breaking down
into smaller fragments is necessary for improved understanding.
Synthesis refers to the process of combining the fragmented parts into an aggregated whole.
It is an activity that is done at the end of the scientific or creative inquiry. This process leads
to creation of a coherent bigger entity, which is something new and fresh.
Problem Statement: Suppose the problem statement at hand is to contain the attrition that
happens in companies worldwide. High quality employees leave the organization, mainly
after the appraisal cycle. As a result, an average company loses its valuable human resources
and suffers from an overhead of transferring the knowledge to a new employee. This takes
time and additional human resource in the form of a trainer, which adds to the company’s
costs. Devise a plan to contain attrition in the company.
Analysis: Now, let’s break down the problem statement into various constituent parts.
Following are the subparts of the same problem statement, broken down to elementary
levels.
The employees are not motivated anymore to work in the company.
Appraisal cycle has something to do with attrition.
Knowledge transfer is necessary for new employees.
Knowledge transfer adds to the cost of the company.
4. Synthesis: Now, let's start solving each problem individually. In this step, we will do
synthesis. Let's look at one problem at a time and try to find a solution only for that problem
statement, without thinking of other problem statements.
To solve the problem of lack of motivation, the management can plan some sort of
incentives that can be given on a regular basis. The efforts put in by the employees
must be rewarded well. This will keep the employees motivated.
To solve the issue of occurrence of attrition during appraisal cycle, the management
can conduct a meeting with the employees leaving the organization, and take their
insight as to what led them to leave the company.
For knowledge transfer, the management can hire only those people who are experts
in a domain.
Regarding concerns for budget of knowledge transfer, the management can have a
document prepared by experts in a domain and this document can be uploaded on
intranet. This can be made available to new joinees. Hence, additional human
resource is not required for knowledge transfer and this will reduce the figures in the
company's budget.
Characteristics of action plan
1. It is not just a brainstorming session or a “one-day” process
The design action plan is not a process that works instantaneously – it requires time
and effort from committed individuals involved with the same objective to make it
work. It is certainly not a “one-day” process where problems can be solved in 24
hours.
2. It is an iterative process
The design action plan is an iterative process. You need to repeat each phase
backwards and forwards, and arrives at each decision or desired result, after rounds
of discovery. It means to work on something over and over again, until every facet
becomes crystal clear.
5. 3. It contains phases of both divergent and convergent thinking
The Empathise and Ideate Phase requires divergent thinking. Divergent thinking is to
create and explore ideas and possibilities, without restraint. Within the phase, you
will be encouraged to make guesses, come out with wild ideas and be creative.
The Define, Prototype and Test Phase requires convergent thinking. Convergent
thinking means to actively select and decide the right solutions to the problem, based
on constraints or feedback. Within the phase, you will be encouraged to analyze and
make decisions and constantly ask critical questions to solve the problems at hand.
4. It requires everyone to collaborate and go through the process together
The design action plan is made up of phases where everyone, including the design
thinking facilitator, collaborates on the process together. Everyone will bring their
prior experiences and knowledge about the problem to the table and work on the
issue together.
5. There are deliverables at every phase
There is a deliverable outcome of each action phase which will give you a point of
reference, when you go through the process of iteration. This list of deliverables is not
exhaustive, but you do not have to use them all. Based on the nature of your project,
select the necessary deliverable.
6. How design thinking can be unique?
• Anyone can use design thinking.
• It is fun
• It involves methods that enable empathy with people
• It seeks to define the problem as actively as finding the solution
• It ideates and explores solutions
• It is collaborative and involves iterative prototyping
• It solves problems of many different types
Designer Mindset
• Step into the shoes of your customers
• Have empathy on users and stakeholders
• Like to challenge the status quo rebelliously
• Able to ask the right questions—even to your boss
• Draw and sketch instead of typing an email
7. • Like to collaborate in multi-disciplinary meetings instead of working in silo
• Look at the big picture and think holistically
• Generate many new ideas and not afraid to share
• Find and reiterate alternatives to approach your desired goals
• Willing to fail early and often
Five-step Process of Design Thinking
The design thinking process or method has five steps in all to be followed. The process starts
with empathizing with the problem of the customer or the end-user. The process then moves
to ideate on solutions using divergent thinking. The prototype is developed after convergent
thinking and then the design thinkers resort to testing the prototype. We will learn more
about each of these steps in the subsequent chapters of this tutorial.
Empathize – with your users. Empathy is the capacity to understand or feel what another
person is experiencing without having had the same experience. Empathy is the ability to
relate to the feelings/emotions of others
Define – your users’ needs, their problem, and your insights. Defining the problem with a
point of view of your user (POV). A good POV will allow you to ideate and solve your design
challenge in a goal-oriented manner in which you keep a focus on your users, their needs
and your insights about them.
8. Ideate – by challenging assumptions and creating ideas for innovative solutions. The goal is
to generate a large number of ideas — ideas that potentially inspire newer, better ideas —
that the team can then cut down into the best, most practical and innovative ones.
Prototype – to start creating solutions. Prototype is simulation or sample version of a final
solutions, which is used for testing prior to launch
One should keep the following in the mind while prototyping:
A prototype should always aim to answer the question posed
Gain first-hand insights into how your users will interact with, and react to, the
product/service you’re designing
Build with the user in mind
Remember what you’re testing for
Iterative process
Test – It is about Testing Prototypes- Return to your users for feedback
Design Thinking – Empathize Stage
This step involves putting oneself into the shoes of the customer or the end-user of our
solution. We need to understand the problems faced by the customer and we, as design,
thinkers, need to empathize with the customer. This step is carried out in the form of
requirement gathering, which involves interviews and sometimes, even field visits. This step
involves the process of analysis, the one which we discussed in the previous sections.
There are a few points to be considered while interviewing the customer.
The interviewer must brainstorm for the questions beforehand and must be fully
prepared for the interview.
The questions being asked must be open questions. No such question should be asked
for which the interviewee can answer only in Yes or No. Such binary questions must
be avoided.
The interviewer must have plenty of ‘why’ questions. Here, the ‘five whys’ method can
help.
9. The themes of the questions must not be intermingled. The themes must be arranged
properly and questions pertaining to a particular theme must be asked together.
The questions must be refined thoroughly so that no trace of ambiguity is left in them.
Task: To understand the needs of a grocery shopper and their first-time experience at their
local grocery store.
For the purpose of this study, design thinkers chose to interview shoppers at both Trader
Joe’s and Safeway (Shop names) and picked a diverse range of users between the ages of 18–
80.
Empathy Maps help uncover (interpret) and make sense of what our users were saying and
what our observations from their actions indicated.
Trader Joe’s, 11 am, 10/1/19
1. Woman in her late 30s, brown hair with bangs. She had approximately 10 items in a
cart.
This was the first interview. We learned a few things. First of all, it surprised us that
although this woman was a consistent shopper (20–30 times at this location, 1–2
times a week) she sometimes needed to ask for help when certain items she was
looking for had been moved. We also confirmed that the key component in a “good”
grocery experience is a short time spent in the store, with a short checkout line. She
also mentioned that she prefers this location because it has a parking garage available
for shoppers.
10. User Needs:
Quick/efficient overall shopping experience
Short check-out lines
Consistency in shelf restocking & positioning
Interview 2:
55-year-old man owned a business close by. Had 4–5 items in his basket. He is a
frequent shopper at Trader Joes. Buys snacks for his office & employees and spends
an average of $20 per trip. Declined photo.
In this interview, we heard about a preference for a competitor, Berkeley Bowl. This
man mentioned he prefers Berkeley Bowl because of their produce quality but
doesn’t like going there since it is further away. He still mentioned that the layout of
the store felt natural the first time he visited, and he was able to get 90% of the items
he needed. He prefers eating healthy and says that Trader Joe’s has everything for the
basic needs, but lacks in range of products, especially produce. This shopper
mentioned that Trader Joe’s tends to leave out fruits, even to the point of rotting at
times. However, he still recommends the store as a whole.
11. User Needs:
Healthy food
Fresh produce
Reliable quality
Efficiency
Inexpensive options
Case Study:
A person called Nikhil runs a hotel near REVA University, Bangalore. Veeraiah faces
problems of bad odour, mosquitoes, unhygienic environment due to the waste being dumped
beside his hotel. Due to this condition, customers hesitate to come to his hotel. He is facing
the problems of rats in his hotel.
A similar case is experienced by a house wife Mrs. Vijaya Lakshmi. She has two kids. She faces
problems of the bad odour, mosquitoes and flies in her house. Her kids suffer with diseases
like dengue, typhoid etc due to the unhygienic environment. The kids’ immunity is affected
due to the unhygienic environment around them.
One of the Empathy maps for above problems may be as follows:
12. Design Thinking – Define Stage
As a design thinker, we need to cover all the points and the answers that we got in the
‘empathize’ phase. This is where the process of synthesis comes into picture. We have to club
all the answers together and convert them into a coherent single statement.
The first step towards defining a problem is to find who the user is, what is his/her/their
needs and then develop insights from the answers.
Amplify the good: A design thinker must think how to amplify the positive aspects of the
customers’ needs.
Eliminate the bad: Design thinkers need to remove all the bad elements observed in the
problem.
Explore the opposite: Design thinkers need to brainstorm on how to convert the problem
into an opportunity.
Question the Assumptions: This step involves questioning the assumption at hand.
Identify the Unexpected Resources: Design thinkers should try to find whether some other
resources not mentioned by the customer can be leveraged?
Create an Analogy: Design thinking also involves, among many other things, how to create
connections between the problem at hand and unrelated images.
13. Break the Problem into Pieces: This is where again analysis comes into picture for a short
while before the problem definition can be synthesized. The points discussed from
‘empathize’ section can be broken down into elementary fragments to make the work easier.
Design Thinking – Ideate Stage
The third component of design thinking process is the most interesting and perhaps, the
most rigorous as well. In this section, called Ideate, a design thinker is supposed to bring to
the table as many ideas as possible. While brainstorming for ideas, it is not checked whether
the idea is possible, feasible, and viable or not. The only task of thinkers is to think of as many
ideas as possible for them.
In this process, design thinkers also resort to the use of boards, sticky notes, sketching, chart
papers, mind maps, etc. We will take a look at mind maps later in this section. Design thinkers
also build on the ideas of other design thinkers. All solutions suggested by design thinkers
are brought to the table and thought over. There are rules for brainstorming. They are as
follows.
Rules for Brainstorming
Only one conversation is allowed at a time. No other person must intervene when an
idea is being given.
Focus must be on the quantity and not on quality. In this step, the group must have
large number of ideas with them.
Think out of the blue. Wild ideas must be encouraged even if they invoke plain humor
or seem impossible.
The group leader must defer judgment. The fellow thinkers also need to suspend
judgment. Judgmental attitude leads to an obstruction for the thinkers.
Visualization is important. The design thinkers must create a visual picture of the
problem statement and then try to see a visual image of their ideas as well.
Build on each other’s ideas. Support other ideas and build on them through group
discussions and healthy debates.
14. Design Thinking – Prototype Stage
This step deals with building the ideas and checking for their feasibility to arrive at the final
solution. This is the step in which three things are mainly taken care of.
Creation of experience
Getting feedback
Iteration
The step of prototyping is the one in which the end user comes into picture. The end user is
actively involved in this component of design thinking. All the feedback is taken from the
customer, and based on the criticisms, suggestions, and appreciations received, the design
thinkers create a better solution after iterating the process of design thinking’s first three
steps, viz. Empathize, Define, and Ideate.
Prototyping requires thinkers to create tangible products, which can be small-scale models
of the exact solution
Take the first step and start to build the prototype. Don’t procrastinate.
Don’t waste too much of time on building a single prototype.
The prototypes must be built with the end user in mind.
The prototype must not be a mere piece of trash; it must create an experience for the
user.
Think of open questions that the user can shoot towards you when he experiences
the prototype.
Once the prototype has been developed, the next steps are as follows.
Take the end user through the prototype and let him/her experience it completely.
Throughout the experience, make the user speak about his moment-by-moment
experience. This will help you, as a design thinker, to capture the minute details of the
experience.
Try to actively observe and enthusiastically engage with the user during the
experience.
Once the experience is over, follow up with the user who had the experience with a
set of questions. It will be better if the set of questions is not impromptu and is
prepared beforehand.
15. Design Thinking – Test Stage
This phase is also called as 'Execute’. This is the phase where the final solution is tested on a
full scale basis. The idea that seems the best according to the feedback of the customers and
end users in the prototype phase will be executed. In this step, the design thinkers are
supposed to be collaborative and agile.
Testing will help to understand what actually works and what does not. This step can be the
most rewarding, if the prototypes succeed to give positive results, or can be the most
annoying, if the prototype fails. After testing, the entire process of design thinking may have
to be repeated. If the end user approves the solution, then the process of design thinking
stops here.