Negotiation is aimed to resolve points of difference, to gain advantage for an individual or collective, or to craft outcomes to satisfy various interests. Here you can find new ways to improve your negotiation skills.
Learn more about personal branding via social media, particularly LinkedIn, for CPA professionals. This deck covers topics such as:
- What is personal branding?
- Why personal branding is important.
- Defining personal brand equity.
- Developing a personal brand statement.
There are true-life examples and best practices shared throughout.
Negotiation is aimed to resolve points of difference, to gain advantage for an individual or collective, or to craft outcomes to satisfy various interests. Here you can find new ways to improve your negotiation skills.
Learn more about personal branding via social media, particularly LinkedIn, for CPA professionals. This deck covers topics such as:
- What is personal branding?
- Why personal branding is important.
- Defining personal brand equity.
- Developing a personal brand statement.
There are true-life examples and best practices shared throughout.
Ten Slides in Ten Minutes - Bid Management versus Project ManagementBill Graham CP.APMP
Many Senior Executives do not understand the additional Value that Bid Management / Proposal Management has over Project Management. This presentation takes an overview look at this topic.
The Strategic Role of the Partner Development ManagerAmazon Consulting
As the solution provider's business model has evolved, it has required the role of the central partner-facing resource, namely the Channel Sales Manager, to change dramatically to accommodate and support the new partner models. But what is the channel manager profile that has the talent and acumen to handle this demand?
Created for company team training on DiSC Personality Profiles. I took basic talking points and tried to make them visually interesting, personifying each of the four types with an animal and primary color scheme.
Joint working and collaboration are essential in any workplace and often they are taken for granted. However, much like other workplace attributes, effective collaboration skills need to be nurtured and developed. So, does your team have the required workplace collaboration skills? Let’s find out what they are and how you can promote them in your business.
Keys To Building A Winning Partner Enablement Strategyhawkeye Channel
Tasked with the constant need to identify, prioritize, target, invest, and measure the performance of your partners? Transform your channel by effectively enabling your partners. Explore key strategies in this insightful presentation.
High Performance Teams: The 4 KPIs of SuccessQELIedu
Investing in your team can help to transform your organisation. This presentation shows how you can create your own High Performing Team.
Visit www.qeli.qld.edu.au for more information.
Leadership and customer service slideshareRob Elkington
A two-hour seminar / workshop discussing Leadership and Customer Service and the role of Leader as Enabling Function in supporting excellent customer service.
DiSC is a behaviour recognition technique that helps communicate with individuals in their dominant communication style. It is not about personality, because it does not measure values. It is about the behaviours that people exhibit in situations where they are experiencing higher levels of stress. These include sales situations, situations in which they are frustrated, situations that are complex in nature. The dominant behaviour style will come out as will the communication associated with this style. If communication styles are not matched correctly, confusion is sure to happen. DiSC is a tool to make more effective communications between co-workers, subordinates, and even supervisors. Please enjoy.
APMP Foundation: Proposal Outline DevelopmentBid to Win Ltd
Second session in the Planning the Proposal Phase module of Bid to Win's APMP Foundation Accreditation preparation webinars.
In this webinar we shall learn about the purpose and content of the proposal outline, and how it can help us get organised.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
These slides are from a webinar delivered by Deri Hughes, Honeycomb PS Founder and Consulting Skills Expert.
Deri goes through the Honeycomb Consulting Skills Accelerator - a tried-and-tested toolkit to drive skill developing in professional services firms.
By deploying this approach firms can add £500k profit per consultant over 5 years - by progressing their teams faster to get more leverage.
There are 9 parts to the toolkit that Deri covers in the webinar:
- Vision
- Strategy
- Capabilities
- Team
- Project Experience
- Coaching
- Training
- Feedback
- Measurement
Get in touch if you want to know more (deri.hughes@honeycombps.co.uk)
Ten Slides in Ten Minutes - Bid Management versus Project ManagementBill Graham CP.APMP
Many Senior Executives do not understand the additional Value that Bid Management / Proposal Management has over Project Management. This presentation takes an overview look at this topic.
The Strategic Role of the Partner Development ManagerAmazon Consulting
As the solution provider's business model has evolved, it has required the role of the central partner-facing resource, namely the Channel Sales Manager, to change dramatically to accommodate and support the new partner models. But what is the channel manager profile that has the talent and acumen to handle this demand?
Created for company team training on DiSC Personality Profiles. I took basic talking points and tried to make them visually interesting, personifying each of the four types with an animal and primary color scheme.
Joint working and collaboration are essential in any workplace and often they are taken for granted. However, much like other workplace attributes, effective collaboration skills need to be nurtured and developed. So, does your team have the required workplace collaboration skills? Let’s find out what they are and how you can promote them in your business.
Keys To Building A Winning Partner Enablement Strategyhawkeye Channel
Tasked with the constant need to identify, prioritize, target, invest, and measure the performance of your partners? Transform your channel by effectively enabling your partners. Explore key strategies in this insightful presentation.
High Performance Teams: The 4 KPIs of SuccessQELIedu
Investing in your team can help to transform your organisation. This presentation shows how you can create your own High Performing Team.
Visit www.qeli.qld.edu.au for more information.
Leadership and customer service slideshareRob Elkington
A two-hour seminar / workshop discussing Leadership and Customer Service and the role of Leader as Enabling Function in supporting excellent customer service.
DiSC is a behaviour recognition technique that helps communicate with individuals in their dominant communication style. It is not about personality, because it does not measure values. It is about the behaviours that people exhibit in situations where they are experiencing higher levels of stress. These include sales situations, situations in which they are frustrated, situations that are complex in nature. The dominant behaviour style will come out as will the communication associated with this style. If communication styles are not matched correctly, confusion is sure to happen. DiSC is a tool to make more effective communications between co-workers, subordinates, and even supervisors. Please enjoy.
APMP Foundation: Proposal Outline DevelopmentBid to Win Ltd
Second session in the Planning the Proposal Phase module of Bid to Win's APMP Foundation Accreditation preparation webinars.
In this webinar we shall learn about the purpose and content of the proposal outline, and how it can help us get organised.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
These slides are from a webinar delivered by Deri Hughes, Honeycomb PS Founder and Consulting Skills Expert.
Deri goes through the Honeycomb Consulting Skills Accelerator - a tried-and-tested toolkit to drive skill developing in professional services firms.
By deploying this approach firms can add £500k profit per consultant over 5 years - by progressing their teams faster to get more leverage.
There are 9 parts to the toolkit that Deri covers in the webinar:
- Vision
- Strategy
- Capabilities
- Team
- Project Experience
- Coaching
- Training
- Feedback
- Measurement
Get in touch if you want to know more (deri.hughes@honeycombps.co.uk)
Looking for a great presentation and workshop on strategic thinking and leadership and their role in creating an inspiring and awesome strategic vision and plan? Look no further. Please feel free to call me if you would like me to put on a 2 hour overview of this workshop for your organization or you would like to discuss any points further. My number is 612-310-3803.
Performance review training for managersHelen Joseph
Great managers aren’t born; they’re made. Many new managers need help communicating effectively with employees, giving feedback and taking on a leadership role.
Performance management training always focuses on teaching managers how to accomplish or facilitate work through others, and how to direct and develop their employees.
Private equity firms make their living acquiring organizations, building them to greatness, and selling them to reap the rewards of growth and success. Learn how private equity focuses on building value, measuring performance, managing risk, renewing, and experimenting to build high growth and successful organizations.
PowerPoint is a tool to help you capture the hearts and minds of your audience, but this tool is often misused. Learn how to ICE your presentations. Impact your audience, Communicate your ideas, and Enhance your message.
See examples of bad PowerPoint slides as well as great ones to help you make your next presentation great.
Market based management: getting results from your organizationQuentin Christensen
Market-Based Management enables organizations to succeed in the long term by applying the principles that allow free societies to prosper - from the Charles Koch Institute. This is a summary of the key concepts of market-based management: vision, virtues and talents, knowledge process, decision rights, and incentives. This principles enable well run organizations.
Guerilla Human Computer Interaction and Customer Based DesignQuentin Christensen
Guerilla HCI is low cost methods of learning from customers and testing your products to improve them. Learn about the different types of guerilla HCI methods you can use to build great products when you don't have unlimited resources to interact with customers and run expensive research studies.
Complex products need great support. This is an introduction to the importance of guidance and the different types of content you can create to help customers understand and use your products.
Welcome to the Program Your Destiny course. In this course, we will be learning the technology of personal transformation, neuroassociative conditioning (NAC) as pioneered by Tony Robbins. NAC is used to deprogram negative neuroassociations that are causing approach avoidance and instead reprogram yourself with positive neuroassociations that lead to being approach automatic. In doing so, you change your destiny, moving towards unlocking the hypersocial self within, the true self free from fear and operating from a place of personal power and love.
2. Impact of Instructional Coaching
Coaching: Approaches and Perspectives, Corwin Press 2009
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Workshop Workshop and Modeling Workshop, Modeling,
and Practice
Workshop, Modeling,
Practice, and Feedback
Workshop, Modeling,
Practice, Feedback, and
Coaching
Rates of Transfer from Classroom Into Practice
3. Existing level of knowledge, skills, and attitudes
Potential unlocked by training
Unexploited potential which can
only be released by coaching
5. The Pit of Success
Capable
Excitement
Bored
Good learners
go into the pit.
New and difficult challenges.
Confused
Stressed Overwhelmed
Frustrated
New ideas and
strategies learned
Improving
Happy
New higher
level of ability
Going into the pit means you
are beyond your experience,
maybe performing worse.
Confident
Comfortable
Comfort Zone
http://blogs.technet.com/b/quentin/archive/2014/07/10/the-pit-of-success.aspx
8. Challenge
Ability
Too Much Stress
Not Growing
The Groove of Optimum Performance
http://blogs.technet.com/b/quentin/archive/2014/07/17/the-groove-of-optimum-performance.aspx
9. Hi
Low
Low Hi
Skill
Will
The skilled person who is in
need of attention.
A nervous beginner, or
someone who has failed
before.
The skilled worker who is
looking for more
opportunities to develop.
The enthusiastic beginner.
Coaching Skill vs. Will
http://rapidbi.com/coaching-model-skill-vs-will-supervise-coach-support-delegate/
10. The Five E’s of Coaching Excellence
Establish
Excite
EncourageEnergize
Evaluate
http://www.excellenceinpeople.co.uk/
12. Skill Talent 1-2 3-4 5-6 7-9
Adaptability Adaptability • Actively seeks information and tests assumptions.
• Shifts his or her approach in response to the demands of a changing situation.
• Demonstrates resilience, and maintains a constructive attitude in times of change.
• Actively seeks information and tests assumptions.
• Shifts his or her approach in response to the demands of a changing situation.
• Demonstrates resilience, and maintains a constructive attitude in times of change.
Collaboration Command
Inclusiveness
Relator
Woo
• Communicates with individuals from other teams or organizations, and listens carefully
to how they perceive mutual issues or opportunities.
• Identifies areas to partner on cross-group initiatives to achieve joint or complimentary
goals.
• Builds trust and respect with people outside of his or her immediate team.
• Communicates with individuals from other teams or organizations, and listens carefully to how
they perceive mutual issues or opportunities.
• Identifies areas to partner on cross-group initiatives to achieve joint or complimentary goals.
• Builds trust and respect with people outside of his or her immediate team.
Customer Focus Analytical
Empathy
Woo
• Evaluates products, services, and issues from the customer's perspective.
• Considers customer needs and reactions when evaluating effort and trade-off
decisions.
• Focuses on providing a positive experience to customers.
• Gathers customer impressions of products and services and integrates this feedback into
decision making.
• Seeks information about the underlying needs of customers.
• Allocates and aligns resources to optimize the customer experience.
Drive for Results Achiever
Activator
• Develops and communicates realistic performance goals and standards.
• Builds plans that consider potential obstacles and immediate and long-term
consequences.
• Solicits and acts on feedback about his or her own performance.
• Develops and communicates realistic performance goals and standards.
• Builds plans that consider potential obstacles and immediate and long-term consequences.
• Solicits and acts on feedback about his or her own performance.
Influencing for
Impact
Command
Relator
• Listens for the priorities and concerns of others, and acknowledges differing
perspectives. Anticipates others’ reactions.
• Approaches communications with others in a respectful manner.
• Adapts a presentation or discussion to appeal to the interest of others.
• Listens for the priorities and concerns of others, and acknowledges differing perspectives.
Anticipates others’ reactions.
• Approaches communications with others in a respectful manner.
• Adapts a presentation or discussion to appeal to the interest of others.
Judgment • Scopes problems by identifying key issues, inputs, and outcomes.
• Builds a job-relevant base of knowledge to solve problems.
• Makes business decisions with support from others.
• Scopes problems by identifying key issues, inputs, stakeholders, and outcomes.
• Builds a job-relevant base of knowledge to solve problems.
• Makes important business decisions with confidence.
Innovation Ideation
Strategic
• Demonstrates how deliverables meet customer needs. Effectively uses research, and
seeks opportunities to interact with customers.
• Generates new ideas for meeting customer needs.
• Articulates how an idea fits into wider scenarios.
• Identifies risks within scope. Resolves issues via an established process or with
coaching.
• Advocates for product integrity, and suggests improvements to quality control methods linked
to his or her own project or feature.
• Consistently uses a system or tool to generate a pipeline of viable ideas.
• Develops multiple options for fulfilling customer needs. Views features as part of an integrated
customer experience.
• Proactively manages risk and suggests improvements to existing risk-management processes
Planning and
Organizing
• Demonstrates time-management and organizes resources to complete projects on
time, to specification, and at expected quality.
• Demonstrates preparedness, institutes measurement strategies, and responds to
project-related problems.
• Communicates regularly with project stakeholders to gain alignment and present
business value.
• Manages available resources to complete projects efficiently and on time.
• Develops and communicates sound plans by determining the time, complexity and processes
required to successfully achieve the final outcome.
• Develops methods to track and report metrics. Gains agreement on quality and relates it to
business value. Shifts priorities as required, mitigates risks, and takes corrective action to
prevent undesirable outcomes.
Technical Excellence • Applies engineering principles to solve complex problems through sound and creative
engineering.
• Quickly learns new engineering methods and incorporates them into his or her work
processes.
• Seeks feedback and applies internal or industry best practices to improve his or her
technical solutions.
• Proactively seeks new, difficult challenges to test and apply technical acumen and results.
• Applies new engineering methods and incorporates them into his or her work processes in
innovative and creative ways.
• Proactively explores opportunities amid ambiguity.
Skill Level Model
14. What got you here?
Drive
Success
Scalability
1
2
3
4
Technical Expertise
Learn New
Skills Faster
Greater
Responsibility
Intelligence
Gets You In
The Game
Will what got
you here get
you there?
Now you must
be intentional
about your
development.
16. Bridge to New Skills
Old Skills New Skills
Deliberate
Development
Practice
New
Challenges
No Arrogance
Take On
Ambiguity FeedbackGreater
Improvement
Development
Achieve Goals
Don’t Rely
On the Past
19. Relationships: Building Trust
Goals What do you need to achieve?
Reality What is happening now?
Options What could you do?
Will What will you do?
Tactics How and when will you do it?
Habits How will you sustain success?
Results: Celebrating the results
21. Supporting
• Praise, listen, facilitate
• For people who have high
competence and variable
commitment
Coaching
• Direct and support
• For people who have some
competence and some commitment
Empowering
• Turn over responsibility for day-to-
day decision making
• For people who have high
competence and high commitment
Directing
• Structure, control, and supervise
• For people who have low
competence and high commitment
Situational
Leadership Style
Hi
Low
Low Hi
Directive
Supportive
Situational Leadership Styles
22. Hersey and Blanchard's Situational
Leadership® model
Telling Selling Participating Delegating
23. Tannenbaum and Schmidt Continuum
Use of Authority By the Manager
Area of Freedom for Subordinates
24. Directing vs. Empowering
1 Make decision and announce it
2 “Sell” decision
3 Present ideas and invite questions
4 Present tentative decision subject to change
5 Presents problem, gets suggestions, makes decision
6 Defines limits; asks group to make decision
7 Permits others to function within defined limits
The Tannenbum and Schmidt Leadership Continuum
Directing
Empowering
M
a
t
u
r
i
t
y
26. Design & Iteration Funnel
Sketch Wireframe Mockup Spec Prototype
Low Fidelity High Fidelity
Idea
Generation
Concept
Selection
27. Bucket Model
When your bucket is empty
you are at rock bottom.
When your bucket is full you
are motivated and feel great.
What level is your
bucket at?
What fills your bucket? What empties your bucket?
31. 1. Define the
issues & identify
the parties
2. Set the stage
for win-win
outcomes
3. Understand
your interests
3. Understand
their interests
4. Brainstorm
creative options
Simplified Conflict Resolution Model
5. Turn options
into win-win
solutions
6. Formalize the
agreement
Encourage positive relations & handle negative emotions
http://www.creducation.org/catalog/index.php?P=FullRecord&ID=495
Editor's Notes
1. Don’t be afraid to go into the pit. To move up, you must first move down. Just do it.
2. Your career success depends on going into the pit. That is where your greatest growth will occur.
3. Avoidance of new skills will prevent your acceleration out of the pit to a higher level of ability.
Learn more: http://blogs.technet.com/b/quentin/archive/2014/07/10/the-pit-of-success.aspx
Possible skills:
Research
Domain knowledge
Confidence
Inspiration
Coaching
Listening
Communication
People management
Emotional intelligence
Empowerment
Time management
Organization
Attention to detail
Self motivation
Problem solving
Delegation
Giving/receiving feedback
Negotiation
Strategic thinking
Motivating others
Responsibility
Integrity
Excessive task orientation – not focusing on the bigger picture because you are so busy with day to day tasks
Won’t listen to input – not receptive to feedback, which would help you grow and work better with others
Working in isolation – not working as a team, soliciting feedback from others
Ignoring people problems – letting issues fester, not being aware of your relationships with others and whether you make the environment positive or negative
Competency – continuing to only do what you are good at, which keeps you from growing and expanding to greater things
Arrogance – believing you are better than others because of your past experience or some perceived superior knowledge
Overfunction – taking on more work without including others
Situational Leadership® is a trademark of the Center for Leadership Studies, which represents the interests and products of Dr Paul Hersey. Ken Blanchard (who incidentally wrote 'The One Minute Manager') went on to develop the Situational Leadership® system into what he called Situational Leadership II®, and which now covers a range of products marketed by his organization, The Ken Blanchard Companies.
Use of material relating to Situational Leadership® and/or Situational Leadership II® requires licence and agreement from the respective companies. See more detail in leadership theories.
The classic Situational Leadership® model of management and leadership style also illustrates the ideal development of a team from immaturity (stage 1) through to maturity (stage 4) during which management and leadership style progressively develops from relatively detached task-directing
(1), through the more managerially-involved stages of explanation
(2) and participation
(3), to the final stage of relatively detached delegation
(4), at which time ideally the team is largely self-managing, and hopefully contains at least one potential management/leadership successor.
The aim of the leader or manager is therefore to develop the team through the four stages, and then to move on to another role.
Ironically this outcome is feared by many managers. However, good organizations place an extremely high value on leaders and managers who can achieve this.
The model also illustrates four main leadership and management styles, which a good leader is able to switch between, depending on the situation (i.e., the team's maturity relating to a particular task, project or challenge.)
As the team matures and becomes more self-sufficient and self-directing, so the manager's style should react accordingly, ideally becoming more detached, more delegating, encouraging and enabling the group to run itself, and for a successor (or if you are a good manager or a lucky one, for more than one successor) to emerge.
The Tannenbaum and Schmidt Continuum is a simple model of leadership theory which shows the relationship between the level of freedom that a manager chooses to give to a team, and the level of authority used by the manager. As the team's freedom is increased, so the manager's authority decreases. This is a positive way for both teams and managers to develop. While the Tannenbaum and Schmidt model concerns delegated freedom to a group, the principle of being able to apply different levels of delegated freedom closely relates to the 'levels of delegation' on the delegation page. As a manager, one of your responsibilities is to develop your team. You should delegate and ask a team to make its own decisions to varying degrees according to their abilities. There is a rising scale of levels of delegated freedom that you can use when working with your team. The Tannenbaum and Schmidt Continuum is often shown as a simple graph:
Over time, a manager should aim to take the team from one end to the other, up the scale, at which point you should also aim to have developed one or a number of potential successors from within your team to take over from you. This process can take a year or two, or even longer, so be patient, explain what you're doing, and be aware constantly of how your team is responding and developing.
When examining and applying the Tannenbaum and Schmidt principles, it's extremely important to remember: irrespective of the amount of responsibility and freedom delegated by a manager to a team, the manager retains accountability for any catastrophic problems that result. Delegating freedom and decision-making responsibility to a team absolutely does not absolve the manager of accountability. That's why delegating, whether to teams or individuals, requires a very grown-up manager. If everything goes well, the team must get the credit; if it all goes horribly wrong, the manager must take the blame. This is entirely fair, because the manager is ultimately responsible for judging the seriousness of any given situation - including the risks entailed - and the level of freedom that can safely be granted to the team to deal with it. This is not actually part of the Tannebaum and Schmidt Continuum, but it's vital to apply this philosophy or the model will definitely be weakened, or at worse completely back-fire.
Here are the Tannenbaum and Schmidt Continuum levels of delegated freedom, with some added explanation that should make it easier to understand and apply.
1. The Manager decides and announces the decision.
The manager reviews options in light of aims, issues, priorities, timescale, etc., then decides the action and informs the team of the decision. The manager will probably have considered how the team will react, but the team plays no active part in making the decision. The team may well perceive that the manager has not considered the team's welfare at all. This is seen by the team as a purely task-based decision, which is generally a characteristic of X-Theory management style.
2. The manager decides and then 'sells' the decision to the group.
The manager makes the decision as in 1 above, and then explains reasons for the decision to the team, particularly the positive benefits that the team will enjoy from the decision. In so doing the manager is seen by the team to recognise the team's importance, and to have some concern for the team.
3. The manager presents the decision with background ideas and invites questions.
The manager presents the decision along with some of the background which led to the decision. The team is invited to ask questions and discuss with the manager the rationale behind the decision, which enables the team to understand and accept or agree with the decision more easily than in 1 and 2 above. This more participative and involving approach enables the team to appreciate the issues and reasons for the decision, and the implications of all the options. This will have a more motivational approach than 1 or 2 because of the higher level of team involvement and discussion.
4. The manager suggests a provisional decision and invites discussion about it.
The manager discusses and reviews the provisional decision with the team on the basis that the manager will take on board the views and then finally decide. This enables the team to have some real influence over the shape of the manager's final decision. This also acknowledges that the team has something to contribute to the decision-making process, which is more involving and therefore motivating than the previous level.
5. The manager presents the situation or problem, gets suggestions, then decides.
The manager presents the situation, and maybe some options, to the team. The team is encouraged and expected to offer ideas and additional options, and discuss implications of each possible course of action. The manager then decides which option to take. This level is one of high and specific involvement for the team, and is appropriate particularly when the team has more detailed knowledge or experience of the issues than the manager. Being high-involvement and high-influence for the team this level provides more motivation and freedom than any previous level.
6. The manager explains the situation, defines the parameters and asks the team to decide.
At this level the manager has effectively delegated responsibility for the decision to the team, albeit within the manager's stated limits. The manager may or may not choose to be a part of the team which decides. While this level appears to gives a huge responsibility to the team, the manager can control the risk and outcomes to an extent, according to the constraints that he stipulates. This level is more motivational than any previous, and requires a mature team for any serious situation or problem. (Remember that the team must get the credit for all the positive outcomes from the decision, while the manager remains accountable for any resulting problems or disasters. This isn't strictly included in the original Tannenbaum and Schmidt definitions, so it needs pointing out because it's such an important aspect of delegating and motivating, and leadership.)
7. The manager allows the team to identify the problem, develop the options, and decide on the action, within the manager's received limits.
This is obviously an extreme level of freedom, whereby the team is effectively doing what the manager did in level 1. The team is given responsibility for identifying and analysing the situation or problem; the process for resolving it; developing and assessing options; evaluating implications, and then deciding on and implementing a course of action. The manager also states in advance that he/she will support the decision and help the team implement it. The manager may or may not be part of the team, and if so then he/she has no more authority than anyone else in the team. The only constraints and parameters for the team are the ones that the manager had imposed on him from above. (Again, the manager retains accountability for any resulting disasters, while the team must get the credit for all successes.) This level is potentially the most motivational of all, but also potentially the most disastrous. Not surprisingly the team must be mature and competent, and capable of acting at what is a genuinely strategic decision-making level.
forming - stage 1
High dependence on leader for guidance and direction. Little agreement on team aims other than received from leader. Individual roles and responsibilities are unclear. Leader must be prepared to answer lots of questions about the team's purpose, objectives and external relationships. Processes are often ignored. Members test tolerance of system and leader. Leader directs (similar to Situational Leadership® 'Telling' mode).
storming - stage 2
Decisions don't come easily within group. Team members vie for position as they attempt to establish themselves in relation to other team members and the leader, who might receive challenges from team members. Clarity of purpose increases but plenty of uncertainties persist. Cliques and factions form and there may be power struggles. The team needs to be focused on its goals to avoid becoming distracted by relationships and emotional issues. Compromises may be required to enable progress. Leader coaches (similar to Situational Leadership® 'Selling' mode).
norming - stage 3
Agreement and consensus largely forms among the team, who respond well to facilitation by leader. Roles and responsibilities are clear and accepted. Big decisions are made by group agreement. Smaller decisions may be delegated to individuals or small teams within group. Commitment and unity is strong. The team may engage in fun and social activities. The team discusses and develops its processes and working style. There is general respect for the leader and some of leadership is more shared by the team. Leader facilitates and enables (similar to the Situational Leadership® 'Participating' mode).
performing - stage 4
The team is more strategically aware; the team knows clearly why it is doing what it is doing. The team has a shared vision and is able to stand on its own feet with no interference or participation from the leader. There is a focus on over-achieving goals, and the team makes most of the decisions against criteria agreed with the leader. The team has a high degree of autonomy. Disagreements occur but now they are resolved within the team positively, and necessary changes to processes and structure are made by the team. The team is able to work towards achieving the goal, and also to attend to relationship, style and process issues along the way. Team members look after each other. The team requires delegated tasks and projects from the leader. The team does not need to be instructed or assisted. Team members might ask for assistance from the leader with personal and interpersonal development. Leader delegates and oversees (similar to the Situational Leadership® 'Delegating' mode).
adjourning - stage 5
Tuckman's fifth stage, Adjourning, is the break-up of the group, hopefully when the task is completed successfully, its purpose fulfilled; everyone can move on to new things, feeling good about what's been achieved. From an organizational perspective, recognition of and sensitivity to people's vulnerabilities in Tuckman's fifth stage is helpful, particularly if members of the group have been closely bonded and feel a sense of insecurity or threat from this change. Feelings of insecurity would be natural for people with high 'steadiness' attributes (as regards the 'four temperaments' or DISC model) and with strong routine and empathy style (as regards the Benziger thinking styles model, right and left basal brain dominance).
By leveraging and contributing to the work of other people you can greatly increase the impact you can have, creating greater value.