1. The document discusses DTCC's use of a digital nervous system (DNS) for training. A DNS allows a company to gather data, analyze it, and make decisions to constantly improve processes.
2. DTCC uses its DNS to collect data from various learning systems and customer feedback, which helps them evaluate the effectiveness and efficiency of their training programs and solutions.
3. The DNS helps DTCC determine if their training capacity meets needs, if solutions are useful and used by customers, and if processes like project management can be improved based on data. This allows DTCC to constantly refine their training approach.
The webinar discusses how businesses are facing increasing pressure to work smarter, build trust with customers, and improve customer experiences, and that adopting a social business model can help by enabling ideation, sharing, listening, and change across customer, employee, partner, and brand experiences. The document outlines the elements of a social business ecosystem and how social approaches can improve employee satisfaction, customer engagement, and overall customer experience.
The document provides a framework for understanding digital and how it can be used effectively for brands, defining digital as including social media, websites, apps, and more, and explaining how digital activation can be part of an overall brand experience strategy to influence what people think, feel and do.
The document introduces the concepts of a "Big Long Idea" for B2B marketing. It shows how a long-term marketing strategy can move customers through stages of awareness, consideration and decision-making over time using different types of content. While content is important, it is not enough by itself and the whole customer experience must be considered from initial awareness through purchase and ongoing engagement. Effective B2B marketing requires coordinating efforts across an organization's different departments to execute a comprehensive long-term strategy.
Visible Social Business Results: LCTY 2011, SofiaIBS Bulgaria
1) The document discusses how social business can help organizations transform and become smarter through collaboration on a global scale.
2) It provides examples of how industries like energy, transportation, and healthcare can become smarter.
3) The document argues that social media is a disruptive force that organizations must adapt to by becoming more engaged, transparent, and nimble through the use of social networking.
MangoSpring\'s latest and greatest is called Engage. Engage is Twitter + Facebook + Exchange all available on a cloud or behind your firewall. Signup for a free account today at http://engagesmart.com/signup
Eduaction English Itexpand Tl Summary Presentationsamrod1
Education & Technology Services provides consulting and IT services for small to midsize businesses, including website development, hosting, applications development, and computer/network support, with a focus on social and economic responsibility through service and education. They are based in Seattle and looking to expand their outreach to other states and countries through their websites ITExpand.com and TotallyLocally.com. Contact information is provided for technical support by phone, fax, email, and the company location in Kenmore, Washington.
iMedia March Brand Summit: Enabling the Social WorkforceiMedia Connection
The document discusses IBM's transformation to a social business model by empowering its workforce to strategically engage in social media. It outlines how IBM has evolved from tightly controlling its brand and message to allowing thousands of employees to publish content and interact online. The company has developed social intelligence capabilities and systems to help employees engage influencers, monitor conversations, and measure the impact of social media on IBM's brand, reputation, and business goals.
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast
Anton's presentation focuses on the problems of creating a consistent service experience across a customer journey when companies operate in deep silos and contract different companies to implement pieces of the customer journey not well aligned with the other pieces. The role of the designer then becomes one of breaking up the silos and setting up a dialogue between the customer and the company.
The webinar discusses how businesses are facing increasing pressure to work smarter, build trust with customers, and improve customer experiences, and that adopting a social business model can help by enabling ideation, sharing, listening, and change across customer, employee, partner, and brand experiences. The document outlines the elements of a social business ecosystem and how social approaches can improve employee satisfaction, customer engagement, and overall customer experience.
The document provides a framework for understanding digital and how it can be used effectively for brands, defining digital as including social media, websites, apps, and more, and explaining how digital activation can be part of an overall brand experience strategy to influence what people think, feel and do.
The document introduces the concepts of a "Big Long Idea" for B2B marketing. It shows how a long-term marketing strategy can move customers through stages of awareness, consideration and decision-making over time using different types of content. While content is important, it is not enough by itself and the whole customer experience must be considered from initial awareness through purchase and ongoing engagement. Effective B2B marketing requires coordinating efforts across an organization's different departments to execute a comprehensive long-term strategy.
Visible Social Business Results: LCTY 2011, SofiaIBS Bulgaria
1) The document discusses how social business can help organizations transform and become smarter through collaboration on a global scale.
2) It provides examples of how industries like energy, transportation, and healthcare can become smarter.
3) The document argues that social media is a disruptive force that organizations must adapt to by becoming more engaged, transparent, and nimble through the use of social networking.
MangoSpring\'s latest and greatest is called Engage. Engage is Twitter + Facebook + Exchange all available on a cloud or behind your firewall. Signup for a free account today at http://engagesmart.com/signup
Eduaction English Itexpand Tl Summary Presentationsamrod1
Education & Technology Services provides consulting and IT services for small to midsize businesses, including website development, hosting, applications development, and computer/network support, with a focus on social and economic responsibility through service and education. They are based in Seattle and looking to expand their outreach to other states and countries through their websites ITExpand.com and TotallyLocally.com. Contact information is provided for technical support by phone, fax, email, and the company location in Kenmore, Washington.
iMedia March Brand Summit: Enabling the Social WorkforceiMedia Connection
The document discusses IBM's transformation to a social business model by empowering its workforce to strategically engage in social media. It outlines how IBM has evolved from tightly controlling its brand and message to allowing thousands of employees to publish content and interact online. The company has developed social intelligence capabilities and systems to help employees engage influencers, monitor conversations, and measure the impact of social media on IBM's brand, reputation, and business goals.
Service Design Breakfast: There is no such thing as service design - Anton Sc...Service Design Breakfast
Anton's presentation focuses on the problems of creating a consistent service experience across a customer journey when companies operate in deep silos and contract different companies to implement pieces of the customer journey not well aligned with the other pieces. The role of the designer then becomes one of breaking up the silos and setting up a dialogue between the customer and the company.
The document summarizes a survey conducted for a car dealership to help increase sales. Addressable Minds, a patented predictive consumer intelligence tool, was used to develop survey questions, analyze results, and segment consumers. The survey asked potential car buyers about their preferences to identify effective marketing messages for different segments.
IBM Connections 4.0 is a social software designed for business use. It empowers users to be more innovative and productive by helping them identify networks of subject matter experts. It facilitates the creation of communities where creative ideas can be exchanged to foster increased business growth. IBM Connections helps teams accomplish their objectives whether they are located locally or distributed globally.
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pcpchandor
This document discusses how IBM has adopted social business practices to power its large, global operations. It summarizes how IBM uses social collaboration among its 400,000 employees and 100,000 partners to increase productivity, drive innovation, and deepen client relationships. Some key tactics include allowing social tools for communication, crowdsourcing ideas from professional networks, and optimizing the workforce through remote and diverse collaborations.
The importance of sentiment analysis in 2.0 marketingFabio Lazzarini
The importance of sentiment analysis in 2.0 marketing
The changing face of customer buying decisions: from sales reps and brokers to trusted “voices”• How semantic technology and a linguistic approach can allow us to apply sentiment analysis more widely and effectively than ever before• The role of social media and online communities in developing customers’ image of your brand• How insurers can mine this unstructured data proactively to generate insight and actionable knowledge
I used this deck during my session at SharePoint Connections 2012 in Amsterdam. The topic of the session was implementing social computing in enterprises that use SharePoint.
The document discusses how social business is transforming traditional roles and processes across business networks. Customers now have unlimited access to information, employees are engaging externally in new ways, and partners and competitors are entering markets quickly with new models. As a result, enterprises are changing in areas like talent, digital reputation, leadership, team structures, and collective intelligence. A fifth wave of IT-enabled transformation around social business is emerging. The document outlines how social business differs from social media and is driven by corporate objectives. It also discusses foundational social business capabilities and examples of how socially enabling business processes can create value for an enterprise by harvesting insights from networks of people.
Jive Software is a global leader in social business software. It offers a true social business platform that bridges enterprises, customers, and the social web to enable engagement, collaboration, and business impact. Jive has the most deployed social business solution worldwide and the most extensive product capabilities, with implementations at over 25% of Fortune 100 companies.
I had the honor of guest lecturing at Georgetown University in an Integrated Marketing MBA class. This presentation highlights some of the topics discussed in the class, specifically on how the world has changed and today's marketer needs to rethink how to approach marketing.
Leadership and businesses are always looking for new ways to understand and respond to customer needs. Social media analytics
gives us a snapshot of these needs from insights gained from online conversations. It has the capacity to capture customer
information with remarkable power to impact and drive revenue. Social Media Analytics uses social listening and predictive
analytic techniques that help corporations manage the brand and reputation products and services. Despite the benefits, it can
be a challenge defining an effective social media strategy.
Learning Objective: This workshop will explore effective tools, for building, interpreting and using metrics to understand and
respond to the needs of your customers.
Outcomes- At the end of this workshop, participants will be able to:
a. Explore how social media helps corporation predict trends
b. Examine how information and data is analyzed
c. Identify which types of industries can benefit from social media analytics
d. List steps for choosing and implementing a social media strategy
e. Explore how this tool can help seasoned and emerging leaders looking to increase value
Presentation made by Jorge Teixeira da Silva, Social & Business Intelligence Lead of DRI, on November 27, 2012 in Big Data event organized by IDC Portugal
This 3-sentence summary provides the high-level information about the document:
The document discusses a study conducted using Addressable Minds, a patented scientific process, to understand consumer preferences for computer purchases by defining attitudes and segmenting the market; it reviews the business issue of increasing computer sales when fewer are interested in standard options, and describes how Addressable Minds works by cutting across traditional segmentation methods to detect hidden preferences through online surveys and statistical analysis.
How can you get the most out of Yammer? These slides will cover:
- Challenges and opportunities in developing and optimizing your network
- Best practices in deriving benefits, measurable and immeasurable
-How Yammer can help you set up your network for continual success
The document discusses developing a social media strategy and provides guidance on analyzing a company's core business and how it fits within the digital economy, developing concepts to involve users and make products more interactive, and analyzing communication opportunities by understanding where relevant conversations are happening across platforms and how to effectively participate. It emphasizes the importance of understanding how a company can make its products, services, and content more interesting and valuable to potential customers engaging through social media.
Supervised learning techniques for virtual military trainingElena Susnea
Susnea E. (2010). Supervised learning techniques for virtual military training, In Proceedings of "The 5th International Conference on Virtual Learning - ICVL 2010", (pp. 513-517).
Nodes: The hyperconnected nervous system and digital literacyStephen Collins
My presentation slides from the Loreto Normanhurst staff PD day.
Transcript available at http://www.acidlabs.org/2010/04/16/nodes-the-hyperconnected-nervous-system-and-digital-literacy/
We worked with MAMTC to determine the level of interest among their member companies for a new Kansas Innovation Supply Chain Initiative. Not only did we learn about a strong desire for this program, but MAMTC gained some great business intelligence about their membership which resulted in new members for the organization!
The document discusses social learning solutions from Mzinga. It outlines Mzinga's vision to provide unique insights into customers' needs through social learning platforms. Mzinga offers a next-generation solution framework including content, applications, open platforms and networks. Their role-based solutions provide value in areas like HR, customer experience, learning and marketing. Mzinga's platform aims to improve employee development, customer experience and leverage multi-site capabilities. It also discusses Mzinga's analytics and social intelligence capabilities including community monitoring, benchmarking and social media listening.
The document summarizes a presentation about using social media and networking for marketing communications. It discusses different types of social tools, how they can be used to engage audiences and achieve marketing goals, and provides examples of how some leading brands are utilizing social media. The presentation agenda includes discussing social tool types and interactions, social marketing strategies, use case examples, and a Q&A session.
The Benefits of Social Learning & Mzinga OmniSocialMzinga
The document discusses social learning and introduces Mzinga OmniSocial, a social software solution. Social learning involves learning through interactions with others and their knowledge. It can increase productivity over formal learning alone. Mzinga OmniSocial provides a suite of tools for collaborative learning, including authoring content, delivering a catalog of courses, online events, social media connections, learning management, performance tracking, and analytics.
The document summarizes a survey conducted for a car dealership to help increase sales. Addressable Minds, a patented predictive consumer intelligence tool, was used to develop survey questions, analyze results, and segment consumers. The survey asked potential car buyers about their preferences to identify effective marketing messages for different segments.
IBM Connections 4.0 is a social software designed for business use. It empowers users to be more innovative and productive by helping them identify networks of subject matter experts. It facilitates the creation of communities where creative ideas can be exchanged to foster increased business growth. IBM Connections helps teams accomplish their objectives whether they are located locally or distributed globally.
01 Pam Ibm Sw Day Joburg May 2011 Social Business Pcpchandor
This document discusses how IBM has adopted social business practices to power its large, global operations. It summarizes how IBM uses social collaboration among its 400,000 employees and 100,000 partners to increase productivity, drive innovation, and deepen client relationships. Some key tactics include allowing social tools for communication, crowdsourcing ideas from professional networks, and optimizing the workforce through remote and diverse collaborations.
The importance of sentiment analysis in 2.0 marketingFabio Lazzarini
The importance of sentiment analysis in 2.0 marketing
The changing face of customer buying decisions: from sales reps and brokers to trusted “voices”• How semantic technology and a linguistic approach can allow us to apply sentiment analysis more widely and effectively than ever before• The role of social media and online communities in developing customers’ image of your brand• How insurers can mine this unstructured data proactively to generate insight and actionable knowledge
I used this deck during my session at SharePoint Connections 2012 in Amsterdam. The topic of the session was implementing social computing in enterprises that use SharePoint.
The document discusses how social business is transforming traditional roles and processes across business networks. Customers now have unlimited access to information, employees are engaging externally in new ways, and partners and competitors are entering markets quickly with new models. As a result, enterprises are changing in areas like talent, digital reputation, leadership, team structures, and collective intelligence. A fifth wave of IT-enabled transformation around social business is emerging. The document outlines how social business differs from social media and is driven by corporate objectives. It also discusses foundational social business capabilities and examples of how socially enabling business processes can create value for an enterprise by harvesting insights from networks of people.
Jive Software is a global leader in social business software. It offers a true social business platform that bridges enterprises, customers, and the social web to enable engagement, collaboration, and business impact. Jive has the most deployed social business solution worldwide and the most extensive product capabilities, with implementations at over 25% of Fortune 100 companies.
I had the honor of guest lecturing at Georgetown University in an Integrated Marketing MBA class. This presentation highlights some of the topics discussed in the class, specifically on how the world has changed and today's marketer needs to rethink how to approach marketing.
Leadership and businesses are always looking for new ways to understand and respond to customer needs. Social media analytics
gives us a snapshot of these needs from insights gained from online conversations. It has the capacity to capture customer
information with remarkable power to impact and drive revenue. Social Media Analytics uses social listening and predictive
analytic techniques that help corporations manage the brand and reputation products and services. Despite the benefits, it can
be a challenge defining an effective social media strategy.
Learning Objective: This workshop will explore effective tools, for building, interpreting and using metrics to understand and
respond to the needs of your customers.
Outcomes- At the end of this workshop, participants will be able to:
a. Explore how social media helps corporation predict trends
b. Examine how information and data is analyzed
c. Identify which types of industries can benefit from social media analytics
d. List steps for choosing and implementing a social media strategy
e. Explore how this tool can help seasoned and emerging leaders looking to increase value
Presentation made by Jorge Teixeira da Silva, Social & Business Intelligence Lead of DRI, on November 27, 2012 in Big Data event organized by IDC Portugal
This 3-sentence summary provides the high-level information about the document:
The document discusses a study conducted using Addressable Minds, a patented scientific process, to understand consumer preferences for computer purchases by defining attitudes and segmenting the market; it reviews the business issue of increasing computer sales when fewer are interested in standard options, and describes how Addressable Minds works by cutting across traditional segmentation methods to detect hidden preferences through online surveys and statistical analysis.
How can you get the most out of Yammer? These slides will cover:
- Challenges and opportunities in developing and optimizing your network
- Best practices in deriving benefits, measurable and immeasurable
-How Yammer can help you set up your network for continual success
The document discusses developing a social media strategy and provides guidance on analyzing a company's core business and how it fits within the digital economy, developing concepts to involve users and make products more interactive, and analyzing communication opportunities by understanding where relevant conversations are happening across platforms and how to effectively participate. It emphasizes the importance of understanding how a company can make its products, services, and content more interesting and valuable to potential customers engaging through social media.
Supervised learning techniques for virtual military trainingElena Susnea
Susnea E. (2010). Supervised learning techniques for virtual military training, In Proceedings of "The 5th International Conference on Virtual Learning - ICVL 2010", (pp. 513-517).
Nodes: The hyperconnected nervous system and digital literacyStephen Collins
My presentation slides from the Loreto Normanhurst staff PD day.
Transcript available at http://www.acidlabs.org/2010/04/16/nodes-the-hyperconnected-nervous-system-and-digital-literacy/
We worked with MAMTC to determine the level of interest among their member companies for a new Kansas Innovation Supply Chain Initiative. Not only did we learn about a strong desire for this program, but MAMTC gained some great business intelligence about their membership which resulted in new members for the organization!
The document discusses social learning solutions from Mzinga. It outlines Mzinga's vision to provide unique insights into customers' needs through social learning platforms. Mzinga offers a next-generation solution framework including content, applications, open platforms and networks. Their role-based solutions provide value in areas like HR, customer experience, learning and marketing. Mzinga's platform aims to improve employee development, customer experience and leverage multi-site capabilities. It also discusses Mzinga's analytics and social intelligence capabilities including community monitoring, benchmarking and social media listening.
The document summarizes a presentation about using social media and networking for marketing communications. It discusses different types of social tools, how they can be used to engage audiences and achieve marketing goals, and provides examples of how some leading brands are utilizing social media. The presentation agenda includes discussing social tool types and interactions, social marketing strategies, use case examples, and a Q&A session.
The Benefits of Social Learning & Mzinga OmniSocialMzinga
The document discusses social learning and introduces Mzinga OmniSocial, a social software solution. Social learning involves learning through interactions with others and their knowledge. It can increase productivity over formal learning alone. Mzinga OmniSocial provides a suite of tools for collaborative learning, including authoring content, delivering a catalog of courses, online events, social media connections, learning management, performance tracking, and analytics.
Deep learning in the Age of DistractionAlec Couros
This document discusses deep learning in the age of digital distraction. It notes that today's social and mobile reality features vast amounts of online content and connectivity. However, some argue that constant connectivity may be leading to shallow thinking. The document discusses debates around the idea of "digital natives" and examines how youth use social media to socialize and express identity. It provides examples of how multimedia tools can enable deep learning when used to collaborate, give voice, make connections, and engage in lifelong learning networks. The document suggests key ideas around deep learning include sharing, audience, identity, and relationships in a digital world.
Overcoming Top 10 Objections To Social Learning V2Mzinga
The document discusses overcoming objections to social learning. It outlines 5 common objections: 1) employees will socialize instead of work; 2) lack of content control; 3) inaccurate information; 4) relevance to training; and 5) lack of ROI measurement. For each objection, the presenters Dave Wilkins and Kevin Jones provide counterpoints on how social learning addresses the concern and can improve learning outcomes. They encourage participants to submit additional objections for discussion.
This is in the Ignite format. 20 slides in 5 minutes, given at Microsoft's Modern Jago venue in Shoreditch London. An overview of defence training and the technology that supports it with a view to the future.
All the World's a Stage (Unless you are in the Military)Andy Fawkes
Presented at the RAeS "Simulation Based Training: The Key to Military Operational Capability" Conference, London 22 November 2016 - If military mission training, planning, preparation, command and control, and after action analysis/debriefing were life then there would not be one world or “stage” but many. Military personnel are typically required to carry out their activities singularly and together on a number of different training, simulation and C4ISTAR systems that may work together but have different human interfaces, processes, and digital content that may not be easily shared across systems. This puts additional workloads on the personnel and runs the risk of confusion and reduced operational agility. What if there was only one world or “stage” to support the complete mission cycle? This talk will discuss the challenges in achieving one “stage” when most if not all simulation/C4ISTAR component elements are procured and operated by different teams and sourced from different companies. However, if the organisational and technological challenges can be overcome, might there be additional operational benefits going forward?
The “Amazon Model” and “Community Model” - the intersection of LMS and Learni...Mzinga
The document discusses two models for learning and development - the Amazon model and the Community model.
The Amazon model focuses on using social media and networking around formal learning resources, like discussions and comments about courses. The Community model focuses on social media and networking as the primary means of learning, through communities of practice and expertise sharing.
The role of instructional designers may change under these new models, from developing formal content to facilitating communities and making connections between people. Skills like community management and moderation may become more important.
The document discusses the shift from traditional e-learning to social learning. It notes that while most e-learning simply automates traditional self-paced models, social and collaborative learning spans both formal and informal learning. It highlights that learning happens both individually and in groups, both formally through courses and informally through social interactions. The document argues that organizations should support both formal and informal social learning, and considers different technological and cultural factors involved in facilitating a social learning approach.
This document discusses different types of e-commerce including B2B, B2C, B2G, C2C, G2C, and G2B. It defines each type and provides examples. The key stages of the e-commerce process are described as a consumer browsing a merchant's website, selecting items, providing payment and address details, receiving order confirmation, and order fulfillment. Advantages of e-commerce include 24/7 availability, low costs, and broad reach, while disadvantages include inability to examine products physically and security risks.
H rcom still wondering about social learning_finalMike Merriman
Still wondering about “social” learning?
DescriptionWhat is social learning and how can it transform your employee experience? How do workplace communities foster a collaborative company culture, in which the collective wisdom of the masses is as highly valued as the insights of “experts?” More importantly, how can we successfully leverage this trend and fully realize the positive business impact that this promises?
Corporate learning has traditionally focused solely on the transfer of information, knowledge, and expertise. This is being challenged and transformed by interactive, collaborative exchanges through social tools, collaboration and online communities, providing a full employee experience. Increasingly, traditional learning is evolving into a community dynamic, initiating more open, honest conversations and proving to have a powerful impact on job and business performance.
In this session, attendees will learn:
1. How to leverage collaborative tools, including online communities and social networking to foster workforce learning and development
2. How to build a sustainable and productive employee experience
3. How organizations can improve business functions, including brand and partner experience, customer experience and employee experience through social learning and community
H rcom still wondering about social learning_finalMike Merriman
Still wondering about “social” learning?
DescriptionWhat is social learning and how can it transform your employee experience? How do workplace communities foster a collaborative company culture, in which the collective wisdom of the masses is as highly valued as the insights of “experts?” More importantly, how can we successfully leverage this trend and fully realize the positive business impact that this promises?
Corporate learning has traditionally focused solely on the transfer of information, knowledge, and expertise. This is being challenged and transformed by interactive, collaborative exchanges through social tools, collaboration and online communities, providing a full employee experience. Increasingly, traditional learning is evolving into a community dynamic, initiating more open, honest conversations and proving to have a powerful impact on job and business performance.
In this session, attendees will learn:
1. How to leverage collaborative tools, including online communities and social networking to foster workforce learning and development
2. How to build a sustainable and productive employee experience
3. How organizations can improve business functions, including brand and partner experience, customer experience and employee experience through social learning and community
The document is a presentation by Mike Merriman from July 2011 about building a social organization. It discusses how customers are increasingly using social media to share opinions about companies. It argues that businesses need to work smarter, build trust, reduce response times, and improve loyalty to keep up with these engaged social customers. The presentation introduces the concept of a "social organization" and "social business ecosystem" to foster collaboration and a positive customer experience through social media. It provides examples of how some companies have used social media successfully for customer support, commerce, and driving business goals.
Developing Innovation Through Social Collaboration: A Case Study in Big Data ...Mzinga
This document provides an overview of the Aster Data Developer Portal and introduces the speakers. It discusses Mzinga's social business ecosystem solution and some of their customers. It then defines "big data" and how new data types require more than SQL for analysis. Examples are given of how big data analytics can provide a competitive advantage across industries such as financial services, retail, and media through use cases like fraud analysis, digital marketing, and predictive forecasting.
KINSHIP digital Social CRM ( InsideView for MS Dynamics )KINSHIP digital
This document provides an overview of KINSHIP digital, a social media consultancy company, and InsideView Dynamics, a social CRM tool. It outlines KINSHIP digital's services such as social marketing, sales, customer service, and PR/communications. The agenda includes an introduction to KINSHIP digital, an overview of InsideView Dynamics, a demo of the InsideView tool, and other opportunities. The demo highlights key features of InsideView like aggregated company/contact data, social profiles/networks, alerts, and syncing data to CRMs. Benefits of InsideView include expert sales preparation, higher win rates, and reduced data costs.
The document discusses social customer relationship management (CRM) and its benefits for businesses. Social CRM uses social media to engage customers in collaborative conversations to provide mutual value. It can transform businesses by improving productivity, efficiencies and revenue through more fulfilling customer relationships. Common uses of social CRM include establishing greater brand engagement through social networks, increasing buyer trust and market research, and improving the overall customer experience through faster response times and increased customer satisfaction and loyalty.
The document discusses the intersection of traditional and social learning. It notes that companies are looking to get more value from their learning investments. Social learning techniques are emerging that incorporate social software and blur the lines between learning, talent management, and human capital management systems.
Case Study: More Than Just Facebook for Business: Translating Social Interactions into Actionable Social Intelligence
Presented by: Alan Nugent, CEO, Mzinga
Business is inherently social—and accordingly, many brands around the world have already embraced social technologies as a way to engage customers and raise brand awareness. But social solutions are more than just Facebook for business. A comprehensive, well-planned social ecosystem can provide enormous benefits that span the enterprise—and can help organizations gain valuable insight into meeting customer needs, improving loyalty, and sustaining and growing revenue.
www.bdionline.com
Telligent - Secrets To Building Sustainable Online CommunitiesTelligent
While there are huge benefits to an online community, at least 70 percent fail. Yet despite this failure rate, leading communities aren't just surviving; they are thriving. What sets these communities apart from the rest? How can you sustain an online community that provides a competitive edge?
Now you can learn the secrets of a successful community, including:
The most common fallacies of online communities
The importance of getting beyond the technology to strategy
The impact of the community life cycle
The benefits of harnessing user generated knowledge
Join Telligent founder and CTO Rob Howard for How to Build a Sustainable Online Community, and walk away with practical, action-oriented insights to help you transform your community from stale to effective.
The document discusses Nissan's vision and strategies for social media. It aims to engage customers through social media to support brand loyalty. Key strategies include amplifying marketing activities, actively moderating content and listening to customer feedback. It provides examples of successful social media campaigns including the "My Versa Road Trip" campaign that engaged over 13,000 users and garnered thousands of contest submissions. The document also discusses using social CRM to integrate social interactions with customer relationship processes to enhance customer experience, as shown through the NissanLEAFDrivers community site and Twitter support page.
KINSHIP digital Social Media Consultancy company overview KINSHIP digital
Kinship digital is a social consultancy that specializes in protecting clients' reputation, brands, and businesses on social media. It helps clients develop proven social media strategies and frameworks to gain measurable results. Kinship places its mission as "building successful social enterprises" for clients and pledges to use core values of commitment, creative passion, relentlessness, and inspiration to guide this mission. The company offers various social media services including social marketing, social sales, customer service, and digital PR & communications. Kinship uses frameworks like the four quadrant assessment model and NCP model to evaluate social landscapes and establish effective social strategies and teams for clients.
Company "Owned" Social Networks / CommunityiGo2 Pty Ltd
What are the key components of a Company "Owned" Social Network:
- A single platform that supports internal, external and extranet communities so that you can leverage a single technology to support your community needs now and into the future.
- Unparalleled community design that empowers our customers to create award-winning communities and micro-communities with an integrated theme design studio that makes it simple for designers to configure the look and feel of your community according to brand standards.
- A complete set of integrated social applications including but not limited to blogs, forums, wikis, rich media, social search, profiles, microblogging, activity feeds, tagging, tag clouds, RSS, discussion threads and comprehensive community administration.
- Branded mobile communities optimized for modern, touch-screen mobile devices including the Apple iPhone, Blackberry Torch and Android phones
An all-day Mobile Strategy Seminar presented to the Wavefront AC community on August 14, 2012.
The presentation goal was to provide an overview of the process to define mobile solutions for companies who have yet to enter into the space. Concepts introduced included:
SPR Companies presents social media for business leaders (and other grown ups)Todd Nilson
This document summarizes a webinar for business leaders on using social media. The webinar provides an overview of social media strategies and tools for businesses, including how to measure effectiveness. It discusses selecting appropriate social media channels like blogs and Twitter, and creating a "social solution suite" to align social media efforts with business goals. The webinar encourages attendees to implement discussed strategies and register for upcoming live events on leadership and innovation topics.
This document discusses opportunities from social business intelligence and big data. It notes that while there is plenty of social media data, most companies don't know how to make it actionable. The document then outlines what social business intelligence is, challenges in analyzing social data streams, and potential use cases like improving products and marketing. Finally, it discusses opportunities for companies to leverage social business intelligence like improving various business functions and gaining strategic advantages.
1) Community managers surveyed reported that proving ROI and engagement metrics are critical to measuring community success, with metrics including traffic, participating users, sentiment, ideas added to roadmaps, and contact deflection.
2) Emerging trends for communities include social media being integrated into contact centers, the importance of authentic human engagement over just having a social media presence, and customers taking more control and shaping communities.
3) The biggest challenge community managers face is helping the rest of their company understand and utilize the feedback and perspectives gained from customer communities.
IBM's social business strategy focuses on three key scenarios: workforce optimization, customer care and insight, and product and service innovation. For each scenario, the document outlines goals, business challenges, required capabilities, and recommended solutions such as social collaboration, social content management, social analytics, governance and compliance tools from IBM. Case studies are provided on how organizations have leveraged IBM's social business solutions to address their goals in these three areas.
Presented by Mitch Germann, Vice President, Edelman Digital, Seattle, and Dennis O'Malley, VP, Global Services, Moxie Software. Moderated by Bill Boyd, Founder of IABC's Morning Manager Series.
Staying Productive with Social StreamsLuis Benitez
Luis Benitez discusses how to stay focused and productive using social streams. He outlines how social media is changing how people interact and creating new relationships through social graphs. He then discusses how IBM Connections provides a social collaboration platform that integrates social capabilities into business processes and customer experiences to drive outcomes for clients. IBM Connections offers communities, profiles, microblogging and other features to foster networks and analytics.
Similar to Creating A Training Digital Nervous System (20)
OmniSocial Engaged for Social Customer SupportMzinga
The document discusses using social customer support solutions to power customer discussions on a company's domain. It describes OmniSocial Engaged, which allows companies to create branded social communities for customer support. The key benefits mentioned are reducing support costs, increasing customer satisfaction and loyalty, and gaining insights. Case studies provided are from Interval International, Major League Baseball, and Altova MetaTeam.
Intro to OmniSocial Engaged - Social Engagement for Brand Affinity and Custom...Mzinga
Introducing to Mzinga's OmniSocial Engaged platform which enables brands to engage with their fans, consumers, and customers in branded conversations across their owned web and mobile experience.
"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions - Mzinga
Find out how Convey Health Solutions is enabling social learning and employee collaboration with their internal community The Pulse, powered by Mzinga's OmniSocial Learning platform.
Learn how Mzinga's Social Depth and Engagement Platform, OmniSocial Engaged, can help your business or organization create passionate fans and enthusiasts, crowdsourced customer support, and increased brand awareness and loyalty.
Using Social Intelligence to Help Shape Customer Relationships & Drive ROIMzinga
The document discusses how social intelligence and analytics can help companies shape customer relationships and drive ROI. It provides an overview of Mzinga, a company that offers social software, services, and analytics. Mzinga's solution analyzes social interactions and behaviors on their platform to derive intelligence about customers, which can then be used to monitor experience, engage customers, and measure the impact on business results. Specific use cases discussed include using analytics to enable customer growth and optimization opportunities.
Turn Social Business Strategies Into Business IntelligenceMzinga
This document discusses measuring social business strategies and initiatives. It begins with introductions and an overview of social business elements like ideating, sharing, listening, and changing. Examples are provided of how companies like SyncMyRide and TIAA-CREF have implemented social strategies and measured outcomes like improved customer support response times, increased engagement, and higher retention rates. The document advocates establishing goals and key performance indicators to track metrics like traffic, costs, satisfaction, leads, and referrals. It also provides best practices for social business measurement, like having a clear strategy and tools, and addressing potential obstacles organizations may face in effective measurement.
Invigorate Your Customer Experience Through Social LearningMzinga
1) The document discusses using social learning solutions to leverage employees' idle time for training and development activities in order to improve customer experience, productivity, and engagement.
2) It provides an example of a global customer service company that implemented social learning solutions to efficiently deliver training to its 65,000 worldwide workforce during idle times. This resulted in 70% improved administrative efficiency and doubled solution licenses due to ROI.
3) Key recommendations for success with social learning include identifying champions, developing strategy and content plans, selecting the right solution, listening to audiences, utilizing idle time, and measuring results.
Today's organizations face mounting pressure to develop talent, work smarter and more efficiently, and improve loyalty and satisfaction. Social learning solutions that provide on-demand access to content, experts, and communities can help organizations rise to these challenges. Mzinga is a leading provider of social learning solutions that use analytics and social intelligence to help improve employee development, customer experience, and business results. Mzinga's next-generation framework includes content, applications, open platforms, and networks to facilitate informal learning and knowledge sharing.
Social intelligence refers to understanding social behaviors and dynamics that enable repeated return on investment through social media. It allows businesses to personalize their processes more precisely by learning from social interactions within communities. Understanding these social intelligence dynamics can help businesses expand persistently and achieve social ROI through integrating community insights into their operations.
Social search combines traditional search with social data and behaviors to provide search results that are influenced by a user's social connections and interactions. It analyzes a user's social graph, interests, and search history to surface relevant results from friends and colleagues. For example, a search for "content technology conferences" may return recommendations from a friend who is knowledgeable on the topic or had attended similar events. The benefits of social search include accessing personalized results and expertise from one's social network.
Social CRM DeMystified: The Business & Customer Benefits Mzinga
The document discusses social CRM, including its definition, benefits, and how companies can get started with it. Social CRM is defined as transforming the customer experience through collaboration and engagement between customers and businesses. It provides benefits such as reducing costs, improving customer loyalty, and gaining market insights. The document provides examples of how companies have used social CRM and recommends businesses determine goals, recruit champions, focus on value, and monitor efforts.
The document discusses defining a social learning strategy and provides three examples of social learning initiatives. It describes the audiences, challenges, approaches, instructional design considerations, tools/technologies, and culture for each initiative. The initiatives include a sales team training rollout, training bank examiners, and ongoing sales team training.
The document summarizes a conversation between Barry Libert, author of Barack, Inc., and Don Tapscott, author of Grown Up Digital. They discuss how the rise of social media and new technologies are changing business and how companies can leverage these tools to better engage with customers, especially younger generations entering the workforce. The authors provide three main ideas: 1) The world is changing as new technologies are embraced more widely 2) The future of business is social as people increasingly connect online 3) Companies should start experimenting with these new technologies to improve communication and collaboration.
Embracing Social Learning Across The EnterpriseMzinga
The document discusses the rise of social learning across enterprises. It argues that the nature of communication has changed from one-to-one to many-to-many. Also, workforces have changed with older workers retiring and younger workers having different expectations. Traditional training methods are ineffective. Social learning uses social media and user-generated content to improve learning in a more informal way. The document presents three models for implementing social learning and discusses benefits like increased scale, throughput, and sharing of expertise.
Social Learning And The Recession Five Survival TipsMzinga
The document summarizes a webinar on using social learning strategies to survive economic recessions. It outlines 5 challenges learning organizations may face during recessions and suggests addressing them by expanding social learning approaches. These involve including external partners and customers, focusing on facilitation over content creation, collaborating across departments, developing personal learning networks, and prioritizing collaboration over measurement. Resources for further information on social learning are also provided.
The document discusses how social media can provide more value and return on investment for marketers. It outlines how social media allows for word-of-mouth marketing at scale, and how companies can measure success through metrics like customer spending, loyalty, and influence. Examples are given of how different companies have used social media to build customer loyalty, increase brand credibility, and expand their market reach.
The document outlines 7 key components for building a successful online community or social media presence: 1) developing a membership acquisition and retention plan, 2) having a clear strategy and defined business objectives, 3) ongoing community management, 4) effective member communication, 5) proper content and moderation, 6) using the right tools, and 7) a thoughtful rollout process. It provides examples of successes and lessons learned for each component from various organizations' community experiences.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Best 20 SEO Techniques To Improve Website Visibility In SERPPixlogix Infotech
Boost your website's visibility with proven SEO techniques! Our latest blog dives into essential strategies to enhance your online presence, increase traffic, and rank higher on search engines. From keyword optimization to quality content creation, learn how to make your site stand out in the crowded digital landscape. Discover actionable tips and expert insights to elevate your SEO game.
Dive into the realm of operating systems (OS) with Pravash Chandra Das, a seasoned Digital Forensic Analyst, as your guide. 🚀 This comprehensive presentation illuminates the core concepts, types, and evolution of OS, essential for understanding modern computing landscapes.
Beginning with the foundational definition, Das clarifies the pivotal role of OS as system software orchestrating hardware resources, software applications, and user interactions. Through succinct descriptions, he delineates the diverse types of OS, from single-user, single-task environments like early MS-DOS iterations, to multi-user, multi-tasking systems exemplified by modern Linux distributions.
Crucial components like the kernel and shell are dissected, highlighting their indispensable functions in resource management and user interface interaction. Das elucidates how the kernel acts as the central nervous system, orchestrating process scheduling, memory allocation, and device management. Meanwhile, the shell serves as the gateway for user commands, bridging the gap between human input and machine execution. 💻
The narrative then shifts to a captivating exploration of prominent desktop OSs, Windows, macOS, and Linux. Windows, with its globally ubiquitous presence and user-friendly interface, emerges as a cornerstone in personal computing history. macOS, lauded for its sleek design and seamless integration with Apple's ecosystem, stands as a beacon of stability and creativity. Linux, an open-source marvel, offers unparalleled flexibility and security, revolutionizing the computing landscape. 🖥️
Moving to the realm of mobile devices, Das unravels the dominance of Android and iOS. Android's open-source ethos fosters a vibrant ecosystem of customization and innovation, while iOS boasts a seamless user experience and robust security infrastructure. Meanwhile, discontinued platforms like Symbian and Palm OS evoke nostalgia for their pioneering roles in the smartphone revolution.
The journey concludes with a reflection on the ever-evolving landscape of OS, underscored by the emergence of real-time operating systems (RTOS) and the persistent quest for innovation and efficiency. As technology continues to shape our world, understanding the foundations and evolution of operating systems remains paramount. Join Pravash Chandra Das on this illuminating journey through the heart of computing. 🌟
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
Interested in deploying an integration with Salesforce for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Letter and Document Automation for Bonterra Impact Management (fka Social Sol...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on automated letter generation for Bonterra Impact Management using Google Workspace or Microsoft 365.
Interested in deploying letter generation automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Driving Business Innovation: Latest Generative AI Advancements & Success StorySafe Software
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
System Design Case Study: Building a Scalable E-Commerce Platform - Hiike
Creating A Training Digital Nervous System
1. Customer Experience
Creating a Training
Digital Nervous System
Featured Webinar
Presented by Mzinga & DTCC
September 2011
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 1
2. Introductions
Mike Merriman
Director of Strategic Services
Mzinga
@MerrimanMzinga
Kaliym Islam
Vice President
DTCC Learning
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 2
3. We’d love your participation
Session Follow-Up
• Being social is about interacting &
engaging each other & sharing ideas… After the event, the
so the best way to understand it, is to just following materials will
do it!
be made available to all
of you:
• Don’t feel limited: Join in the chat & feel
free to tweet about our discussion. • Presentation slides
(#mzinga) • Webinar recording
• Chat transcript
• We also know some of you will prefer to
listen; that’s cool too
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 3
3
4. Today’s Agenda
Topic
The evolution of learning
Measuring business results
DTCC’s Digital Nervous System
Q&A
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 4
5. “ Today's workplace is diverse, distributed and full of context
shifts. Companies with existing investments in learning will look
to squeeze even more value from this expenditure.
”
“ More techniques and technologies will emerge that
incorporate social software, and the lines between
learning, talent management and human capital
management systems will continue to blur.
”
Source: Gartner
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 5
6. Ok, now let’s start with the basics…
What is meant by “Social ROI”?
Content, behaviors,
activities & interactions
Business results
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 6
7. Food for thought…
“ ROI should be measurement to all corporate objectives,
not just revenue.
It’s actually more useful to think of it as ROO— return on
objectives, rather than merely counting dollars. ”
- Forrester
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 7
8. Mzinga’s Social Business Ecosystem
• Streamlined
client acquisition
• Customer
engagement
• Loyalty &
retention
• Listening &
engagement • On-demand
support
• Brand building
Customer
• Demand
generation Experience
• Social
commerce Brand
Experience Social Business Employee
Ecosystem Experience
• Engagement &
Partner collaboration
Experience
• Satisfaction &
retention
• Social business
• On-boarding &
outsourcing
recruiting
• Indirect revenue
• Social learning
streams
• Developer
networks
MZINGA l #1 IN ON‐DEMAND SOCIAL SOFTWARE l MZINGA.COM 8
9. The Digital Nervous System
1. What is a DNS?
2. Why do training depts.
need a DNS?
3. How does DTCC use its
DNS
COPYRIGHT KALIYM A. ISLAM 2011
Wednesday, August 3, 11 2
10. but first......
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Wednesday, August 3, 11 3
11. What is DTCC?
• Worlds largest post trade infrastructure
organization
• Settled more than $1.48 quadrillion in securities
transactions in 2009.
• Operates through 10 subsidiaries
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12. The DTCC Learning Group is
responsible for teaching
customers of the DTCC
subsidiaries how to use the
products and services of those
subsidiaries.
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14. Critical to: Critical to:
The Business Student/Learners
Process Partners
Stakeholder
Return on
Investment CTQ’s
CTP’s CTQ’s Learning
Performance
Business
Performance
CTP’s
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15. Kaliym Islam - VP
Bobbi Edwards Nashid Salahuddin
Director Trish Ryan Roger Roess Manager
Learning Application Manager Manager Analytics +
Design Learning Business Delivery Services Technology
Consultants
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16. Managing With Facts
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17. Managing With Facts
“The winners will be the ones who develop a
world class digital nervous system so that
information can easily flow through their
companies for maximum and constant learning”
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18. The Digital Nervous System
1. What is a DNS?
2. Why do training depts.
need a DNS?
3. How does DTCC use its
DNS
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19. Think, Act, React, and Adapt
Basic Operations
Business Reflexes
Digital Nervous Strategic Thinking
System
Customer
Interaction
A digital process that knowledge workers use to make better
decisions
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20. Basic Operations
Business Reflexes
Digital Nervous Strategic Thinking
System
Customer
Interaction
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21. Basic Operations
Business Reflexes
Digital Nervous Strategic Thinking
System
Analytics
Customer
Interaction
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22. Digital Nervous
System
Analytics
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23. Think, Act, React and Adapt
Basic Operations
Business Reflexes
Digital Nervous Strategic Thinking
System
Analytics
Customer
Interaction
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24. The Digital Nervous System
1. What is a DNS?
2. Why do training depts.
need a DNS?
3. How does DTCC use its
DNS
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26. Learning
Solutions
e-Learning
Blog
Wiki
Simulation
Classroom
Training
Workbook
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27. Are my products any
good?
Are they needed?
Are they useful?
Learning
Solutions
e-Learning
Blog
Wiki
Simulation
Classroom
Training
Workbook
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28. Can I deliver what I’m Are my products any
being asked to do? good?
Do I have the capacity? Are they needed?
Am I efficient enough? Are they useful?
Learning
Solutions
e-Learning
Blog
Wiki
Simulation
Classroom
Training
Workbook
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29. Digital Nervous
System
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30. Digital Nervous
System
Learning Output
e-Learning
Blog
Wiki
Simulation
Classroom
Training
Workbook
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31. Digital Nervous
System
Business Process Learning Output
e-Learning
Blog
Wiki
Simulation
Classroom
Training
Workbook
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32. Digital Nervous
System
Customer
Business Process Learning Output
Feedback
e-Learning
Blog
Wiki
Simulation
Classroom
Training
Workbook
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33. Digital Nervous
System
Customer
Business Process Learning Output
Feedback
What is our capacity? e-Learning
What is our capability? Blog
How efficient are we? Wiki
How effective are we?
What do our internal
Simulation
customers think? Classroom
Training
Workbook
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Wednesday, August 3, 11 16
34. Digital Nervous
System
Customer
Business Process Learning Output
Feedback
What is our capacity? e-Learning Are users satisfied?
What is our capability? Blog Is the solution useful?
How efficient are we? Wiki Is the solution being
How effective are we? used?
What do our internal
Simulation Who is using it?
customers think? Classroom
Training
Workbook
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35. Digital Nervous
System
Project
Management
System
Customer
Business Process Learning Output
Feedback
What is our capacity? e-Learning Are users satisfied?
What is our capability? Blog Is the solution useful?
How efficient are we? Wiki Is the solution being
How effective are we? used?
What do our internal
Simulation Who is using it?
customers think? Classroom
Training
Workbook
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36. Digital Nervous
System
Project Learning
Management Management
System System
Customer
Business Process Learning Output
Feedback
What is our capacity? e-Learning Are users satisfied?
What is our capability? Blog Is the solution useful?
How efficient are we? Wiki Is the solution being
How effective are we? used?
What do our internal
Simulation Who is using it?
customers think? Classroom
Training
Workbook
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Wednesday, August 3, 11 16
37. The Digital Nervous System
1. What is a DNS?
2. Why do training depts.
need a DNS?
3. How does DTCC use its
DNS
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Wednesday, August 3, 11 17
38. Digital Nervous
System
Project Learning
Management Management
System System
Customer
Business Process Learning Output
Feedback
What is our capacity? e-Learning Are users satisfied?
What is our capability? Blog Is the solution useful?
How efficient are we? Wiki Is the solution being
How effective are we? used?
What do our internal
Simulation Who is using it?
customers think? Classroom
Training
Workbook
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39. Are we efficient?
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40. Are we efficient?
Over Budget
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43. Late
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44. Do we have the
capacity?
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Wednesday, August 3, 11 21
45. Do we have the
capacity?
Capacity
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46. Digital Nervous
System
Project Learning
Management Management
System System
Customer
Business Process Learning Output
Feedback
What is our capacity? e-Learning Are users satisfied?
What is our capability? Blog Is the solution useful?
How efficient are we? Wiki Is the solution being
How effective are we? used?
What do our internal
Simulation Who is using it?
customers think? Classroom
Training
Workbook
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47. Are my products any good?
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Wednesday, August 3, 11 23
48. Are my products any good?
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55. Warning
A digital nervous system is
useless unless you measure the
right things.
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56. • Start with an organizational
vision and mission
• Understand what’s important to
your customers and measure
those things
• It takes time so be patient
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57. The Digital Nervous System
1. What is a DNS?
2. Why do training depts.
need a DNS?
3. How does DTCC use its
DNS
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58. Questions
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59. Thank you!
mzinga.com
@mzinga
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