Slide deck from the Webinar with KANA Software to discuss the rise of knowledge infused processes, evolution of knowledge in the organization, and providing better self-service solutions.
Changing the ‘experience’ of customer experienceEsteban Kolsky
Slide deck from 07-12-2011 Webinar with SAP and Management IQ. Talks about how to do Customer Service better by focusing customer experience, and how to accommodate the current issues in Customer Service in the design.
Slide deck from the Webinar with KANA Software to discuss the rise of knowledge infused processes, evolution of knowledge in the organization, and providing better self-service solutions.
Changing the ‘experience’ of customer experienceEsteban Kolsky
Slide deck from 07-12-2011 Webinar with SAP and Management IQ. Talks about how to do Customer Service better by focusing customer experience, and how to accommodate the current issues in Customer Service in the design.
Presentation on long-tail of marketing given to Infor client meeting in Barcelona in March 2012. Of course, you will need some of the talk track, but there is good data in here IMO.
SugarCon 2013: Clarity in the Clouds: What are the Real Benefits of Cloud-Bas...SugarCRM
Esteban Kolsky,
Esteban provides practical guidance on how to build and leverage CRM's single view of the customer to deliver a superior customer experience and improve profitability.
Digital Asset Management What to know before you go.pdfHeyEmbedMe
There may be many good reasons to implement a
DAM system within your organization; not the least of
which is identifying, centralizing, and making accessible
valuable assets for use and reuse within an organization.
And while that is a worthy and most formidable goal to
assume, there must be an opportunity to stand back
and ensure the problems are being solved with this
DAM solution. Knowing your problem to solve will be
your greatest starting point on your DAM journey, and
from there more questions may then be formed. First
and foremost, the problem of who is your audience
and what are their problems to be solved is paramount
to success. Take the time to understand the usage
scenarios; who will be using the DAM and what
procedures / output do they need?
A fully integrated DAM can be much more. It’s a critical
component of your martech ecosystem. It enables
you to present a consistent brand to the world. Your
DAM encourages the use of assets along new, often
consumer-defined channels and content lifecycles while
protecting critical content where needed.
DAM is not a project, a temporary assignment to IT or
Marketing whereby temporary resources and monies
are assigned to try and fix something. DAM is much
more than this. It’s an operational asset to be financed,
resourced and managed like any other critical product
and/or service found in an organization
meet knowledge management, by alexis valourdos ALEXBALOO
Knowledge Management is the best way to safely guide your company to the future..
Easy to comprehend with excellent design and visualization of the storyboard..
Alexis Valourdos is a senior manager in Imako Media s.a. (with a graphic design legacy)
Delivering Exceptional Web Experiences In a Social WorldLuis Benitez
Becoming a social business it's about connecting your employees, partners, and customers in a human-centered way utilizing the best Web 2.0 technologies out there.
Presentation at CCC (Callidus Customer Conference) in Vegas earlier this year (April 2015). Covers the topics related to Customer Experience at a high level for Executives to get the knowledge they need.
El futuro de marketing an america latina (16 9)Esteban Kolsky
Presentacion para el Summit de SAP en Bogota el 29 de Julio de 2015.
Describe tres tendencias y seis iniciativas a usar para crear e implementar una estrategia exceptional de marketing para el 2015 y mas.
Presentation on long-tail of marketing given to Infor client meeting in Barcelona in March 2012. Of course, you will need some of the talk track, but there is good data in here IMO.
SugarCon 2013: Clarity in the Clouds: What are the Real Benefits of Cloud-Bas...SugarCRM
Esteban Kolsky,
Esteban provides practical guidance on how to build and leverage CRM's single view of the customer to deliver a superior customer experience and improve profitability.
Digital Asset Management What to know before you go.pdfHeyEmbedMe
There may be many good reasons to implement a
DAM system within your organization; not the least of
which is identifying, centralizing, and making accessible
valuable assets for use and reuse within an organization.
And while that is a worthy and most formidable goal to
assume, there must be an opportunity to stand back
and ensure the problems are being solved with this
DAM solution. Knowing your problem to solve will be
your greatest starting point on your DAM journey, and
from there more questions may then be formed. First
and foremost, the problem of who is your audience
and what are their problems to be solved is paramount
to success. Take the time to understand the usage
scenarios; who will be using the DAM and what
procedures / output do they need?
A fully integrated DAM can be much more. It’s a critical
component of your martech ecosystem. It enables
you to present a consistent brand to the world. Your
DAM encourages the use of assets along new, often
consumer-defined channels and content lifecycles while
protecting critical content where needed.
DAM is not a project, a temporary assignment to IT or
Marketing whereby temporary resources and monies
are assigned to try and fix something. DAM is much
more than this. It’s an operational asset to be financed,
resourced and managed like any other critical product
and/or service found in an organization
meet knowledge management, by alexis valourdos ALEXBALOO
Knowledge Management is the best way to safely guide your company to the future..
Easy to comprehend with excellent design and visualization of the storyboard..
Alexis Valourdos is a senior manager in Imako Media s.a. (with a graphic design legacy)
Delivering Exceptional Web Experiences In a Social WorldLuis Benitez
Becoming a social business it's about connecting your employees, partners, and customers in a human-centered way utilizing the best Web 2.0 technologies out there.
Presentation at CCC (Callidus Customer Conference) in Vegas earlier this year (April 2015). Covers the topics related to Customer Experience at a high level for Executives to get the knowledge they need.
El futuro de marketing an america latina (16 9)Esteban Kolsky
Presentacion para el Summit de SAP en Bogota el 29 de Julio de 2015.
Describe tres tendencias y seis iniciativas a usar para crear e implementar una estrategia exceptional de marketing para el 2015 y mas.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
2. implementing social CRM
1. first, consider end result (why are you doing this)
2. second, compare to your business (gap analysis)
3. third, lay out the basic components (core strategy)
a. mission
b. vision
c. goals
d. objectives
4. fourth, measurement (how do you know if it worked)
5. fifth, setup governance (how to manage it)
6. sixth, get buy-in (always important)
7. seventh, implement and start again (iterative process)
3. communities
community
management
“social” analytics
engine
social crm
actionable layer unit
system-of-record
integration layer
erp
crm
scm
record
social crm stack
systems of
9. evolution of “social” technologies
social collaborative
business enterprise
SCRM
E2.0
CRM
Collaboration
1990 2010 2015 2020
10. the collaborative enterprise
collaborate around
and with clients,
partners, suppliers
E2.0 & consumers
collaborate to
understand jobs-to-be-
done
Social
CRM co-create to meet
expectations
act on insights
provide and surpass the
expected experience
11. tenets of collaborative enterprise
• cannot be social business without being
social
• cannot be customer-centric without
collaboration with customers
• two fundamental shifts
– knowledge workers are becoming norm, thus
knowledge is critical
– social customer is becoming norm, demanding
social businesses
– collaboration is way to work, achieve goals today
12. let the collaboration in
outside of the inside of the
business business
customer …but cannot
has an idea… implement the
idea
customer …company
creates creates
knowledge… same knowledge
customer …company has
knows fix for problem to be
problem… fixed
13. collaborating for knowledge
knowledge document “island” partner
base repository data knowledge
ontology
taxonomy
business rules
content rules
internal users communities
CRM inventory shipping ecommerce financing
15. collaborating for feedback
performance
loyalty morale
satisfaction effective
customer process agent
end-to-end process
16. collaborative enterprise ground rules
• access
– who, where, how, why, and what
• roles
– inside and outside, interchangeable
• compliance
– legal team may be friend or foe – your decision
• transparency and trust
– not stupid transparency, smart transfer of trust
• value co-creation is goal, objective, and end