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"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
Convey Health Solutions, founded in 2002, focuses on improving healthcare experiences for Americans, particularly Medicare beneficiaries. The company has developed a Learning Management System (LMS) called 'Pulse' to enhance collaboration, compliance, and employee engagement, integrating social learning tools like discussion boards and e-learning modules. The initiative has optimized communication, reduced costs, and fostered continuous improvement within the organization.
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"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -
- 1. © 2013 ConveyHealth Solutions Communicate, Collaborate and Become More Productive Using Social Learning Platforms “The Importance of Pulse” Deanna Kim, Convey Health Solutions Director of Learning & Development June 27, 2013 Webinar:
- 2. © 2013 ConveyHealth Solutions 2 Where Convey Health Started 2002 In 2002, Convey Health Solutions (formerly NationsHealth) was founded to improve the healthcare experience of Americans, such as Medicare beneficiaries and uninsured or underinsured persons.
- 3. © 2013 ConveyHealth Solutions 3 Today, Convey Health Solutions is one of the largest healthcare focused Business Process Outsourcing (BPO) organizations in the country. Our senior management team has over 100 years of experience in Medicare-centric organizations. We specialize in high volume clients who need compliant healthcare-related solutions. Who We Are 2013
- 4. © 2013 ConveyHealth Solutions 4 Our Locations Convey Health Solutions Corporate Headquarters and Solution Center Sunrise, FL Convey Health Solution Center Fort Pierce, FL Convey Health Distribution / Fulfillment Center Weston, FL Convey Health Solution Center Yuma, AZ Convey Health Solution Center Manila Philippines
- 5. © 2013 ConveyHealth Solutions The Challenge 5 With all of this growth, how do we keep… collaborating? engaged? compliant? learning? developing?
- 6. © 2013 ConveyHealth Solutions The Solution 6 Learning Management System (LMS) • E-learning modules • Assessments • Training Attestations • Training Tracking • Training Reports • Training Surveys Social Learning • Blogs •C-Suite •Human Resources •Compliance •Learning & Development •Facilities • Discussion Boards • Wikis • Medicare 101 • Medicare Acronyms • Corporate Information • Polls • Client Specific Communities
- 7. © 2013 ConveyHealth Solutions Introducing Pulse 7 Client Specific Communities Collaboration Through Discussion Boards & Wikis Communication Through Social Networking Computer Based Training Modules with Testing and Attestation Capture s © 2013 Convey Health Solutions
- 8. © 2013 ConveyHealth Solutions 8
- 9. © 2013 ConveyHealth Solutions My Convey Health U To Do List 9 All of our instructor led training is reinforced, checked and tracked via computer based training on Pulse. Each user has their own individual learning track © 2013 Convey Health Solutions
- 10. © 2013 ConveyHealth Solutions Sample E-learning Module 10© 2013 Convey Health Solutions
- 11. © 2013 ConveyHealth Solutions Sample E-learning Module 11© 2013 Convey Health Solutions
- 12. © 2013 ConveyHealth Solutions All Learning Modules are Reviewable 12 List of Completed Courses © 2013 Convey Health Solutions
- 13. © 2013 ConveyHealth Solutions 13 Social Learning
- 14. © 2013 ConveyHealth Solutions Members Receive Their Own Profile 14© 2013 Convey Health Solutions Members can earn badges
- 15. © 2013 ConveyHealth Solutions Celebrating our Success through Discussion Boards 15© 2013 Convey Health Solutions
- 16. © 2013 ConveyHealth Solutions Increasing Executive Engagement via Blogs 16© 2013 Convey Health Solutions Reach your entire organization via one post
- 17. © 2013 ConveyHealth Solutions Increasing Collaboration through Wikis 17© 2013 Convey Health Solutions
- 18. © 2013 ConveyHealth Solutions Clickable Banners to Drive Engagement to Blog Posts 18© 2013 Convey Health Solutions
- 19. © 2013 ConveyHealth Solutions Weekly Polls Capture Real Time Feedback 19© 2013 Convey Health Solutions
- 20. © 2013 ConveyHealth Solutions Empowering our Employees with a Voice 20© 2013 Convey Health Solutions Anonymous suggestions sent to the VP of HR
- 21. © 2013 ConveyHealth Solutions The Result 21 pulse - the rate at which the heart beats; usually measured to obtain a quick evaluation of a person's health We’re in sync with the Pulse of our entire organization.
- 22. © 2013 ConveyHealth Solutions Return On Investment 22 • Improving communication and employee morale through Executive Engagement • Increasing employee productivity by offering a blended e- learning option • Reduced travel and classroom training costs • Reducing the amount of paper used for desk-drop announcements • Reducing Help Desk tickets through social learning and empowering users to find the answers on discussion boards • Maintaining Compliance through assessments and robust reporting • Continual Feedback = Continual Improvement © 2013 Convey Health Solutions
- 23. © 2013 ConveyHealth Solutions TrainingIndustry.com Pulse Webinar Stats and Details ► 255 professionals attended the Pulse webinar from firms such as: 23 Abbott Accenture ADP AT&T Boeing Cardinal Health Cigna Deutsche Bank Discover Financial Services Disney Edward Jones Estee Lauder FedEx Gartner Geico Goodwill Industries IBM Johnson & Johnson Kraft Kroger Liberty Mutual Merck UnitedHealthcare / Optum Pitney Bowes The Hershey Company US Bank Verizon Wells Fargo Zeiss Attendee feedback: “Engaging and prepared! Thanks for the demonstration on maximizing the value of an LMS.”
- 24. © 2013 ConveyHealth Solutions 24