Uploaded byLuis Benitez
Staying Productive with Social Streams
Luis Benitez discusses how to stay focused and productive using social streams. He outlines how social media is changing how people interact and creating new relationships through social graphs. He then discusses how IBM Connections provides a social collaboration platform that integrates social capabilities into business processes and customer experiences to drive outcomes for clients. IBM Connections offers communities, profiles, microblogging and other features to foster networks and analytics.
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Staying Productive with Social Streams
- 1. Staying Focused &Productive with Social Streams Luis Benitez | IBM Connections Product Manager | http://lbenitez.com
- 2. Who I Am @LBenitez #ibmconnections
- 3. Keep The ConversationGoing Learning how social streams can keep focused and productive with @LBenitez . This webcast is ROCKIN' #ibmconnections #ibmconnections
- 4. Agenda ● Social Streams Attack! ● Social Streams Unite! ● Social Streams Produce! ● Resources and Information ● #ibmconnections
- 5. With e-business ouruse of the internet went through a fundamental transformation which changed how we conduct business forever From Surfing to Selling From Browsing to Buying 5 #ibmconnections © 2012 IBM Corporation
- 6. The social mediarevolution is changing the way people interact and creates new relationships leveraging the social graph 6 #ibmconnections © 2012 IBM Corporation
- 7. Distractions in Today'sWorkplace ● Distractions noted by employees ● Process Email: 23% ● Switching windows to complete tasks: 10% ● Personal social networks: 9% ● Instant Message: 6% ● Texting: 5% ● Web search: 3% #ibmconnections
- 8. How can Ileverage Social Collaboration Tools Without Distracting My Workforce? 8 #ibmconnections © 2012 IBM Corporation
- 9. Agenda ● Social Streams Attack! ● Social Streams Unite! ● Social Streams Produce! ● Resources and Information ● #ibmconnections
- 10. Social media andthe emergence of social graphs is illustrating opportunities for competitive advantage by integrating social into business processes Market Management Critical Situation Process: Process: Marketing Customer Service We can now do market Find who can best help me segmentation in real-time. address this urgent problem for my client Software Deployment Process: Talent Management Process: IT HR Find the technical Anticipate and react expertise to fix an error competitive poaching in our ERP system. of top talent Lead Development Process: Sales Use predictive analytics to gather insights into what customers will buy next 10 #ibmconnections © 2012 IBM Corporation
- 11. 11 #ibmconnections © 2012 IBM Corporation
- 12. IBM continues tobe the partner of choice for social business leaders Leading social business in three dimensions outcomes for social business ecosystem and our clients engagement platform industry expertise 12 #ibmconnections © 2012 IBM Corporation
- 13. With IBM Connections,you can leverage a social collaboration solution that provides a foundation for social business Make everything social Eliminate the guesswork and bring your brand to every experience Integrate social into your business processes The most powerful social analytics and metrics and across your entire customer experience to foster vital networks & communities Unlock creativity everywhere Deploy however you want – it's easy Ready to be delivered to any mobile device Offers the choice to deploy in the cloud, on premises and hybrid options — it’s never been easier 13 #ibmconnections © 2012 IBM Corporation
- 14. Integrated Capabilities ofIBM Connections Home Forums See what's happening across your social Exchange ideas with, and benefit from network the expertise of others Profiles Social Analytics Find the people you need Discover who and what you don’t know via recommendations and metrics Communities Micro-blogging Work with people who share common Reach out for help or share news with roles and expertise, media gallery and your social network ideation Files Bookmarks Post, share, and discover documents, Save, share, and discover bookmarks presentations, images, and more Blogs Wikis Present your own ideas, and learn from Create web content together others Activities Mobile Organize your work and tap your Access Connections anywhere, anytime professional network with mobile & tablet access #ibmconnections
- 15. Source: http://bit.ly/T2wwOq #ibmconnections
- 16. Wide Adoption AcrossIndustries ● Benefit from our experience with leaders – Working with more than 60 of the world's Fortune 100 companies ● Exceptional web experiences for employees and customers created with: of the top 10 banks of the largest telcos governments covering and retailers all G8 nations #ibmconnections
- 17. Industry Analyst Feedback IBM is in the leader 2X A Leader! Forrester Wave quadrant in the Gartner Enterprise Social Platform Magic Quadrant for and Cloud Strategies for Social Software in the Online Collaboration Workplace, August 2011 Software Vendors Leader in Aragon Worldwide Market Research Globe for Leader for 3 years in a Enterprise Social row! Software social content analytics mobility cloud 1 Source: Gartner Magic Quadrant for Social Software in the Workplace, August 2011 2 Source: The Forrester Wave™: Enterprise Social Platforms, Q3 2011 and The Forrester Wave™: Cloud Strategies for Online Collaboraton Software Vendors, Q3 2012, Forrester Research, Inc 3 Source: IDC: Number 1 position from 2009-2011, IDC Worldwide Enterprise Social Software 2011 Vendor Shares, doc #235273, June 2012. 4 Source: Aragon Research Globe for Enterprise Social Software, Aug 2012 #ibmconnections
- 18. Agenda ● Social Streams Attack! ● Social Streams Unite! ● Social Streams Produce! ● Resources and Information ● #ibmconnections
- 19. IBM leads withOpen Standards Maximizing integration possibilities ● Enabling the next generation of socially-enabled solutions to enhance customers' existing investments and heterogeneous platforms ● A commitment to drive and leverage open standards ● Maximize choice, flexibility, and ease of integration ● Drive enterprise innovation and leverage rapid innovation on the public web ● Minimize incremental cost of targeting additional desktop and mobile platforms ● Leverage dominant skill-sets based around web technologies HTML5 ARIA SAML #ibmconnections
- 20. OpenSocial ● Social APIs and Mini Applications Implementations Include: Cisco, SAP, (Gadgets) Jive, Atlassian, IBM SmartCloud, Google, Yahoo, MySpace, LifeRay, ● IBM has a leadership role Oracle, Magneto, Tibco Tibbr, Surfnet, Paypal . . . including ● On the Board of Directors SmartCloud, Connections, ● Notes/Domino®, Rational Team ● Committers on Apache Shindig ConcertTM, Sterling. . . ● ● Has been instrumental in drafting the OpenSocial 2.0 specification ● ● Invented and gave to the community Embedded Experiences and many, many more capabilities ● ● Provided enterprise extensions ● #ibmconnections
- 21. ActivityStrea.ms ● The primary event propagation Implementations Include: MySpace, mechanism for Social Business Microsoft Windows Live, BBC, Opera, TypePad, Gowalla, Yammer, Gnip, ● Streams contain events and the means SocialCast, Superfeedr, Tibber, YIID to act upon them SmartCloud, Connections, Notes/Domino, Rational Team ● Those means, for users to execute Concert, Sterling . . . tasks without a sovereign pivot, include embedded experiences ● The lead editor for the ActivityStream specification JSON is an IBMer #ibmconnections
- 22. OAuth ● Delegated Authorization provides a means for interaction between gadgets ● Can use a variety of authorization mechanisms (SAML, etc.) ● Cornerstone of security in Social Business ● Rapidly evolving specification SmartCloud, Connections, Notes/Domino, Rational Team Concert, Tivoli, WebSphere, Sterling . . Implementations Include: Facebook, MySpace, Microsoft Windows Live, Google, BBC, Opera, TypePad, Gowalla, Gnip, SocialCast, Superfeedr, Tibber, YIID, Cisco, Yammer, SAP, Jive, Atlassian, Yahoo, LifeRay, Oracle, Magneto, Tibco Tibbr, Surfnet, Paypal . . . #ibmconnections
- 23. Social Stream Reduce redundant work ● A consolidated, customizable overview of your social network ● Access status updates and content updates from your network ● Integrate 3rd party content more easily via open standards ● Take action on content directly from your Activity Stream without switching contexts ● Share and personalize Status Updates and Files using the share button ● Repost interesting content from your network in one click #ibmconnections
- 24. Social Stream Take action on events Filter what you need Work directly in the stream View & Act on updates Includes 3rd party updates #ibmconnections
- 25. Social Stream Enable a more effective workforce #ibmconnections
- 26. Connections Mail Access and respond to email Access mail & calendar Read & respond to mail Backend is flexible: Domino or Exchange #ibmconnections
- 27. Same Gadget, DifferentContextual Experience Notes Web Phone For example, gadgets for... ● CRM ● HR Tablet ● Customer Support ● Doc management ● Workflow ● Rich Media and more . . . #ibmconnections
- 28. Sample Cognos ActivityStream Post and Embedded Application Example of a Cognos Report targeting an individual's Activity Stream entry #ibmconnections
- 29. Sample VoiceRite ActivityStream Post and Embedded Application ● VoiceRite allows users to be anywhere in the world and manage calls through their Notes and Sametime clients Contact for more information ● The VoiceRite Client extends Lotus Notes and Sametime ● Connections users can receive and listen to VoiceRite messages Akanksha Kumar Product Manager, VoiceRite Inc. directly from their Activity Stream akskumar@voicerite.com Office: 954-653-2505 #ibmconnections
- 30. Sample Silanis eSignatureActivity Stream Post and Embedded Application ● Silanis offers a full suite of electronic signature solutions to meet the needs of any signing process, budget and time-to-market requirements Contact for more information ● E-Signature process management builds on top of digital signatures Fred Onorato and electronic signatures to execute transactions from start to finish, fred_onorato@silanis.com while automating the enforcement of business rules P: 514-337-5255 #1164 ● C: 514-668-8582 #ibmconnections
- 31. Genus Activity StreamPost and Embedded Application ● Genus Media Upshot is a rich media processing, management and delivery solution ● Process, manage, store video, audio, images, documents ● VOD and Live Streaming ● Integrates directly into IBM Connections Files ● Genus is a Premier IBM Partner, winner of Beacon Award, Lotus CTO Award, DAMMY Award Contact for more information www.genusllc.com www.mediaupshot.com Jim Engelking, jime@genusllc.com 952-844-2626 #ibmconnections
- 32. Demo Show it to me ● Let's see it live! #ibmconnections
- 33. Connections 4.0 Highlights Take action! Add Like, hashtags, pictures, and search the stream and reshare all from your microblog post Access integrated 3rd party apps Gather adoption insight from visual, interactive reports Bridge social business with the social web Engage mobile apps that work the way you want to And so much more!!! 33 #ibmconnections © © 2011 IBM Corporation 2012 IBM Corporation
- 34. Agenda ● Social Streams Attack! ● Social Streams Unite! ● Social Streams Produce! ● Resources and Information ● #ibmconnections
- 35. Check out what'snew on IBM Connections 4.0 IBM Connections 4.0 Demo: Making Business Processes Social http://www.youtube.com/watch?v=ew-dNDmJd IBM Connections 4.0 Demo http://www.youtube.com/watch?v=JOynRkYWF Android Demo on YouTube http://www.youtube.com/watch?v=-hY4z3amdt iPad Demo on YouTube http://www.youtube.com/watch?v=OPS6dpO_N Check out 4.0 in Greenhouse http://bit.ly/ConnNextBeta #ibmconnections
- 36. External Resources andInformation New IBM Social Landing Page http://ibm.com/social Latest product info, research, podcasts, and more http://ibm.co/IBMConnections IBM Connections Team Blog http://ibmsocialsoftware.com Assets, discussion, and opinion about driving the adoption of IBM social software http://www.ibm.com/blogs/socialbusiness App/Widget Catalog http://catalog.lotus.com 36 © 2012 IBM Corporation
- 37. Social Business is not an option – it's a mandate Social Business Becoming a Social transformation Business is easy delivers real with IBM business value Connections Start Your Social Business Journey Now! ibm.com/social
Editor's Notes
- #6 A decade ago, our use of the internet went through a fundamental transformation. With e-business the world went from browsing to buying and surfing to selling: conducting real business transactions to drive real business value.
- #7 Social media has become an increasingly important tool in our daily lives – helping people connect, communicate and share information. This has forever changed the way people interact. Today, more than 2 billion people use the internet. By the end of this year, Gen Y will outnumber Baby Boomers….and 96% of them have joined a social network. The second largest search engine in the world is YouTube 25% of search results for the World’s Top 20 largest brands are links to user-generated content. And this adoption has happened at an incredible pace. Consider this: to reach 50 million users, it took radio 38 years...it took television 13....it took the internet only 4. Meanwhile, Facebook added 100 million users in less than 9 months…iPhone applications hit 1 billion downloads in 9 months. It's clear we are now in the midst of a revolution. People are using these connections as a primary means of communication, in many cases, replacing other more traditional interactions . Other facts: 00 million tweets sent via Twitter per day 30 billion pieces of content are shared on Facebook each month Wikipedia hosts 17 million articles Source: 20 Stunning Social Media Statistics, Written by Jeff Bullas 66% of online adults use social media platforms such as Facebook, Twitter, MySpace or LinkedIn Smartphone and tablet shipments now outpace PCs Source: Pew Internet & American Life Project Source: IDC Predictions 2 012 : Competing for 2 020
- #9 Social media has become an increasingly important tool in our daily lives – helping people connect, communicate and share information. This has forever changed the way people interact. Today, more than 2 billion people use the internet. By the end of this year, Gen Y will outnumber Baby Boomers….and 96% of them have joined a social network. The second largest search engine in the world is YouTube 25% of search results for the World’s Top 20 largest brands are links to user-generated content. And this adoption has happened at an incredible pace. Consider this: to reach 50 million users, it took radio 38 years...it took television 13....it took the internet only 4. Meanwhile, Facebook added 100 million users in less than 9 months…iPhone applications hit 1 billion downloads in 9 months. It's clear we are now in the midst of a revolution. People are using these connections as a primary means of communication, in many cases, replacing other more traditional interactions . Other facts: 00 million tweets sent via Twitter per day 30 billion pieces of content are shared on Facebook each month Wikipedia hosts 17 million articles Source: 20 Stunning Social Media Statistics, Written by Jeff Bullas 66% of online adults use social media platforms such as Facebook, Twitter, MySpace or LinkedIn Smartphone and tablet shipments now outpace PCs Source: Pew Internet & American Life Project Source: IDC Predictions 2 012 : Competing for 2 020
- #11 The rise of social networking is enabling customers and employees to connect in an infinite number of ways and platforms to create their own “social graphs” However, most organizations have not exploited the power of these connections and applied them to basic business processes. The potential value of these networks to improve business have largely gone unrealized.
- #13 IBM is leading in this market place today.... Dynamic Client Outcomes: market-leading organizationsare already seeing the business benefits of being social today. Deep Industry Expertise: IBM ihas industry leaders who are helping w their clients are transforming their industries by becoming social. And a deep ecosystem Differentiated: In talking with our clients from every industry, we have learned that all clients require a secure,open scalable enterprise social business platform to become a social business. We listened and have IBM Platform for Social Business- The Business Engagement Platform. we he complete set of social capabilities – social networking, social analytics and content management. A secure platform that supports process integration, governance and life-cycle management to ensure that social technologies can be connected to their core business processes. At the heart of the IBM Platform for Social Business is the centerpiece of the social services is IBM Connections 4 Socially powdered by IBM Connections are the flexible access modes with Intranet Experience Suite and the Customer Experience Suite Deep Ecosystem: Bunchball, TempoSocial, Trilog, Intellecom ( 120 sec montage)
- #14 What's new - IBM Connections 4: you can leverage a social software solution that provides a foundation for your Enterprise Business Engagement Platform Leading by creating a new world of possibilities with IBM Connections- The World's #1 Social Software Platform Make everything social and bring your brand to every experience; he only social platform that can integrate social into your business processes across your entire customer experience. Eliminate the guesswork: he most powerful social analytics and metrics to fosters a vital network and communities Unlock creativity everywhere: The only social platform that is ready to be delivered to any mobile device, including tablets Deploy however you want - it's easy: The only social business solution that offers the choice to deploy in the cloud, on premise and hybrid options. It's never been easier.
- #26 10/19/10
- #34 Take action – respond to postings, answer email, check your calendar, update your status, share a file - wherever you are in Connections Add your +1, hashtags, pictures, and search the stream and reshare all from your microblog post Access integrated 3rd party apps using open standards Gather adoption insight from visual, interactive reports Bridge social business with the social web Engage mobile apps that work the way you want to – magazine style, activity streams, document editing, pre-integrated MobileConnect VPN so you can always be social on the go