A case study on how TripAdvisor implemented Mzinga's OmniSocial Learning platform for its Global Employee Learning, Development, and Collaboration.

1. Worldwide Employee Learning &
Development – a TripAdvisor Case Study
Presented by TripAdvisor & Mzinga, Inc.
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2. Who is TripAdvisor?
TripAdvisor® is the
world’s largest travel site,
enabling travelers to
plan and have the
perfect trip. TripAdvisor
offers trusted advice
from real travelers and a
wide variety of travel
choices and planning
features with seamless
links to booking tools.
TripAdvisor’s Compass
platform is powered by
OmniSocial Learning.
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3. Who is Mzinga?
Robust social software technology suite
Technology
& Services
SaaS deployment
Scalable solution platform with flexible deployment options
Strategic consulting, learning & moderation services
Targeted social software solutions for:
• Marketing
• Employee collaboration & training
• Customer engagement & training
• Customer support
Broadest
Solution Set
Company
Headquartered in Burlington, MA
100 employees including network of 50 multilingual social media professionals
Experience
Service millions of users across hundreds of leading brands worldwide
Sample Customers
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4. What is OmniSocial Learning?
A flexible and SaaS
based social learning
platform, that can be
implemented quickly,
easily and deployed in
multiple ways, to help
organizations perform
and excel through
Customer and
Employee focus.
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5. Use Case: Employees
Social Learning
Streamline training development and
delivery
Improve time to competency
Develop talent and careers
Increase learning program/event value
and efficiencies
Build business agility and bench
strength
Employee Engagement
Encourage employee interaction and
collaboration
Increase productivity and performance
Increase efficiencies
Drive employee satisfaction & retention
Recruiting & On-boarding
Improve recruiting
Streamline on-boarding processes
Speed time to competency
Future-proof your organization
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6. Q&A/Discussion
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7. TripAdvisor’s Compass Home Page
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8. Comments from the crowd
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9. Solution: OmniSocial Learning
Client: TripAdvisor
TripAdvisor® is the world’s largest travel site,
enabling travelers to plan and have the perfect
trip. TripAdvisor offers trusted advice from real
travelers and a wide variety of travel choices
and planning features with seamless links to
booking tools. TripAdvisor’s Compass platform is
powered by OmniSocial Learning.
Results:
Business Goals:
• Support learning & development for
associates worldwide
• Integrate to existing HR system infrastructure
• Offer world-class learning & related social
content in an easy to use platform
• Forecast training and development needs for
operational efficiencies
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• Increased visibility of available learning
offerings to a worldwide audience resulting in
wide adoption
• Successful transformation from push to pull
training via forecasting keeps training
development efficient and in touch with user
needs
• Compass provides an easy to use one stop
shop for learning content, announcements,
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posts and tips

10. Webcast: Advanced Learning Content
Development with Mzinga Publisher
 Collaborative, social
course authoring
 Simple, web-based user
interface and embedded
social technologies
throughout the authoring
platform
 Deploy on any device
 Join us Wednesday, Feb
20, 3-4 pm ET
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11. Thank you!
Visit us at Mzinga.com &
TripAdvisor.com
Contact us at
Learnmore@mzinga.com
Dfirst@tripadvisor.com
Korzel@tripadvisor.com
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