This resume is for Nikki McGarrah seeking an office position utilizing communication, organization, customer service and problem solving skills. She has 9 years of experience as a Customer Service Manager at Kohls, where she handled customer issues, provided excellent service, and managed a team of cashiers. Nikki has an Associate's degree in General Studies from Pearl River Community College and an Office Technology Certificate from Pinebelt Education Center. She is currently working towards a Bachelor's degree in Healthcare Administration from Belhaven University.

1. Sutherngirl1023@gmail.com | 601-310-0216
NM
OBJECTIVE
Seeking a position with a company that
will allow me to fully utilize my
communication, organizational, customer
service, and problem solving skills in an
office setting.
SKILLS
 Communications -- Good written
and verbal skills. Use proper
grammar and have a good
speaking voice.
 Interpersonal Skills -- Able to get
along well with co-workers and
accept supervision. Received
positive evaluations from
previous supervisors.
 Flexible -- Willing to try new
things and am interested in
improving efficiency on assigned
tasks.
 Attention to Detail -- Concerned
with quality. Produce work that
is orderly and attractive. Ensure
tasks are co
NIKKI MCGARRAH
601-310-0216
807 MAIN ST.
PURVIS,MS 39475
EXPERIENCE
CUSTOMER SERVICE MANAGER • KOHLS • 2006-2015
Responding to issues such as credit inquiries, problem resolution, and product
information. Handling customer relations in a professional calm manner. Providing
senior managers with daily cash office logs. Assisted in providing a variety of
transactions throughout the day in a busy, fast paced retail setting. Managed a team of
cashiers with respectful coaching in customer service. Responsible for monitoring and
counting all cash that came through the store. Also answered and transferred multiple
phone lines to appropriate departments.
Think about the size of the team you led, the number of projects you balanced, or the
number of articles you wrote.
EDUCATION
ASSOCIATES IN ARTS/GENERAL STUDIES • 2010 • PEARL RIVER
Graduated with honors GPA 3.25
OFFICE TECHNOLOGY CERTIFICATE • 2015 • PINEBELT EDUCATION CENTER
Learned general office task and procedures, telephone etiquette, bookeeping, scheduling,
and office machine technology.
BACHLEOR’S IN HEALTHCARE ADMINISTRATION •BELHAVEN UNIVERSITY
JACKSON, MS
Currently working on this degree. Coursework is done all online. Anticipated Graduation
spring 2018
 Renea Wood
Senior Manager at Kohls

2. REFRENCES
NIKKI MCGARRAH
Sutherngirl1023@gmail.com | 601-310-0216
601-606-6270
 Terri Stringer
Teacher at PRCC
601-436-1884
 Nicole Perryman
Human Resource Manager
Mississippi Tank Company
601-325-0446
 Jessica Rogers
Personal Refrence
601-455-4592