1. Lauren Mugavin
C: 317-358-7118 6602 Cape Neddick Court Apt A
Indianapolis, IN 46217
lamugavin@gmail.com
Education
Kelley School of Business, Indiana University, Indianapolis
Bachelor of Science in Business
Major: Management Expected Graduation date: May 2016
Experience
Rue 21, Speedway, Indianapolis February 2015-present
Assistant Manager
 Manage a team of 12-15, 22 during holidays
 Train associates on customer service expectations specific to Rue21 and train associates on
everyday procedures and operations, including creating a customer friendly atmosphere
 Execute merchandise updates to ensure new product is displayed to increase sales
 Minimize shrink by educating associates on recovery statements and signs of shoplifting, as
well as how to provide excellent customer service to avoid it entirely
Wet Seal, Indianapolis, Indiana November 2013-January 2015
Assistant Manager
 Managed at team of 9-10, 12-16 during holidays
 Increased store sales effectively by emphasizing customer focus and training associates on
selling techniques
 Lowered shrink by 2 percent for the 2014 fiscal year
 Ensured associates met company standards regarding customer service and operations daily
GNC, Greenwood, Indiana May 2012-November 2013
Assistant Manager
 Trained associates on product knowledge to ensure great customer service and accuracy of
information at three different store locations (Greenwood, Plainfield, Indianapolis)
 Traveled to local gyms to promote products as well as recruit new hires
 Developed programs to fit specific customer needs to create repeat customers
Activities
Volunteer, Gleaners Food Bank, Fall 2011
Member, Delta Sigma Pi Kappa Sigma, Fall 2011-Spring 2013

2. References
Mandy Riley
Manager, The Avenue
1-317-731-9814
Shyla Tilley
Manager, Rue21
1-317-851-0038
Lyndsai Johnson
Assistant Manager, Rue21
1-773-554-5806