Justin Radde is a supply chain management graduate with extensive experience as a consultant at Tom Zosel Associates, where he enhanced clients' operational efficiency through data analysis and training. His previous roles include customer service and sales positions at Nordstrom and JC Penney, focusing on customer satisfaction and team leadership. Additionally, he has volunteered with Feed My Starving Children, contributing to global meal packaging efforts.

1. JUSTIN RADDE
(952) 250-2783 - http://www.linkedin.com/in/justinradde - jradde2012@yahoo.com
EDUCATION
Bachelor of Science, Supply Chain Management December 2012
W.P. Carey School of Business,Arizona State University, Tempe, Arizona
Supply Chain Management Association,ASU September 2010 – December 2012
PROFESSIONAL EXPERIENCE
Tom Zosel Associates (TZA) February 2013-February 2017
Supply Chain Engineering Consultant
• Performed extensive data collection analysis for several different clients in order to develop a better
understanding oftheir distribution operations.
• Consulted client’s supply chain operations,developed lean best practices and provided process
improvements through operational excellence to help boost productivity, efficiency, and reduce labor costs.
• Focused on providing the highest level of customer service to build lasting business relationships with
clients.
• Collaborate directly with clients and teams to clearly identify issues,gatherand analyze data, and offer cost
savings of 15%-30% through business enhancements.
• Train local management teams on Performance and Change Management through various tools and
checklists.
• Train and coach local associates on developing best practices and following SOPs in order to be more
efficient and optimize their baseline performance across several areas in the warehouse.
• Responsible for the successfuldeployment of each labor management engagement, including all
engineering, change management, and consulting services.
Nordstrom Chandler, AZ September 2012 – December 2012
Customer Service/ Sales Associate
• Worked in a fast-paced competitive selling environment.
• Created lifelong customers by exceeding their expectations and making sure they left my store completely
satisfied.
• Engaged every customer with a yes mentality, ensuring them I can get the right product and size they are
looking for when my store is out of stock.
• Utilized alternative-positive approach to resolve customer and team member concerns.
• Strove to achieve daily, weekly, and monthly sales goals to enhance my business and the business as a
whole.

2. JC Penney June 2011-May 2012
Sales Associate, Phoenix, AZ (Aug 2011- May 2012)
• Assisted customers in finding the right product they were looking for to help enhance their shopping
experience and if we did not have something in the store I offered to order it online or call anotherstore to see if they may
have it.
• Managed and handled different situations with a diverse customer base in order to ensure customer
satisfaction.
Sales Manager Intern, Phoenix, AZ (June 2011- Aug 2011)
• Mentored associates on basics of customer service and expedited purchases.
• Led morning storewide meetings where we discussed customerservice scores,daily goals, and recognized
associates for superior customer service.
• Coached in the moment when I observed opportunities to help associates improve their customer service
skills and to perform their job duties more effectively and efficiently.
• Attended weekly management meetings to cover weekly sales,monthly store events,upcoming sales
events,and provide ideas on how to improve certain metrics.
• Worked with the replenishment team and saw how merchandise flows downstreamto the end consumer.
• Prepared and presented a competitive shopping analysis between JCPenney and four competitor stores by
comparing and contrasting store environment, customer service, and merchandise presentation.
• Recommended improvements in these three areas for the specific store.
PROJECTS
Logistics Management Spring 2011
• Collaborated with a 4 person team by meeting on a weekly basis and delegating tasks
• Analyzed Target’s supply chain at the warehouse and store level during the Easter transition process to
develop a case analysis that determined a few of their issues and utilized process improvement.
Orientation to Exceptional Children Fall 2010
• Researched AD/HD by using internet resources to uncoverpertinent information.
• Composed and presented findings to give peers a better understanding ofwhat it means and how it is like to
live with AD/HD.
LEADERSHIP EXPERIENCE
Floor President, Hassayampa Academic Village Tempe, AZ Aug 2008- May 2009
• Assisted community advisorin organizing monthly group activities and handled issues promptly by
informing the 30 peers on the floor about career building events
Consultant, TZA February 2013-Present
• Train and mentor new hires on the engineering and time study process in order to be successfulon each
labor management engagement.

3. VOLUNTEER EXPERIENCE
Feed My Starving Children, Chicago, IL December 2014-December 2015
• Helped provide nutritious meals to thousands ofchildren around the world by packing food bags and
shipping them to different countries.
• When team members ran out of the ingredients,I was responsible for replenishing the ingredients in order
to keep up with the productivity.
• In the one hourtime span we had to package the meals, our group of about 30 team members was able to
package 12,000 meals.