Kelly Lake has over 20 years of management experience in retail stores and is seeking a new position. Her resume details her experience as a store manager, general manager, and assistant manager where she oversaw all operations including finances, inventory, hiring, and training employees. She prides herself on exceeding customer expectations and has increased sales and profits at previous roles. Kelly is a strong leader who gets results through goal-setting and effort.

1. KELLY LAKE
keltic2@hotmail.com
January - December, 2016
Dear Personnel Manager:
I am interested in securing a position with your company where my abilities and
qualifications can be fully applied to our mutual benefit. My resume is enclosed for your
review and consideration.
Throughout my career I have been known as a quick learner, self-starter, and a dedicated
worker. I have demonstrated my ability to handle a variety of tasks effectively and deliver
on deadlines. Although I work well independently, I am equally comfortable working as
part of a team.
I look forward to hearing from you in the near future to schedule an interview at your
convenience. I hope to learn more about your company's plans and goals, and how I can
contribute to its success.
Sincerely,
KELLY LAKE

2. KELLY LAKE
keltic2@hotmail.com
Manager
Experience
Batteries Plus, LLC., Oshkosh, WI and Harrisonburg, VA. 2003 to 2011
Store Manager
My role as store manager covered all aspects of operations. For example: Controlling expenses
through monthly review of profit and loss statements. Scheduling employees to work to the stores
needs. Training and coaching of employees. Acquiring new outside accounts and coordinate
commercial sales efforts with the commercial sales manager. Inventory control through the use of
cycle counting and proper sales scanning practices.
• In 2009, while manager of the Oshkosh, WI. Location, I acquired and maintained a $600,000
account to help bring the Oshkosh store over the $1,000,000 mark in sales for the first time
since the store opened in 1991.
• Modified time lines and work schedules according to company needs
• Interviewed and evaluated job applicants
• Responsible for profit attainment, financial and operational planning, payroll and employee
performance
• Front-line management experience in selling products and services using companion and add-
on selling practices.
• I was able to increase staff productivity and technical ability through effective training.
Lube Pro's of Neenah, Neenah, WI 1997 to 2003
General Manager
Being promoted from assistant manager to general manager, my task was to turn a struggling
company into a profitable one. Through dedicated work and resolve I was able to accomplish this
task and make the business attractive to a potential buyer.
• During my time as general manager I achieved a 70% percent profit margin over the previous
45%. This margin was accomplished through strict inventory control and implementing new
services for the customers
• Responsible for profit attainment, financial and operational planning, payroll and employee
performance
• Identified new methods for cutting operating costs while increasing services
• Well-developed management skills. Utilize all assets and resources available, maximizing
employee productivity and performance to achieve corporate goals and objectives
• Accountable for essential planning of all company operations
• Increased staff productivity and technical ability through effective training
• Arbitrated in all termination situations. Conducted all exit interviews and identified causes for
termination
• Hired, trained, and supervised staff
• Implemented new earning incentive that increased productivity and profits
• Resolved problems and revised existing systems
• Member on the board of directors

3. KELLY LAKE, Page 3 of 6
Kentucky Fried Chicken, Cresthill/ Joliet, IL 1983 to 1988
Assistant Manager
My role as assistant manager was to support the manager in all aspects of store operations.
Including but not limited to: Open/Close the store, Inventory, Training, Sales Projections, Product
Preparation, Customer Service.
• From the beginning I made cleanliness a matter of pride. My drive for cleaning began to create
a friendly competition with the senior employees. This friendly competition resulted in our store
being rated as the cleanest store in the district.
• I also instituted a design change of the kitchen equipment layout to make a more efficient and
safe work flow.
• Performed nightly sanitation inspection at closing
• Maximized profitability by maintaining low food and labor costs
• Performed under pressure in a fast-paced environment
• Trained and supervised employees in the use of various machines including fryers, scale,
mixer, pressure cookers, shredder and oven
• Handled cash flow and revenues, prepared change fund, and audited deposits on daily basis
• Reconciled sales slips and cash daily
• Regulated inventory levels ensuring adequate supply of chicken, paper products, cleaning
supplies
• Prioritized work schedules and delegated assignments
• Setup restaurant, washed dishes, opened and closed facility on weekends
• Coordinated food preparation timing to coincide with other areas of the kitchen
• Conducted nightly inventory of all perishable food items
• Ordered food and supplies, maintained inventory controls, and supervised kitchen operations
Wal-Mart, Appleton, WI. 1992 to 1994
Vision Center Assistant Manager/ Lab Manager
During my time with Wal-Mart Vision Center I was assistant to the Manager while being Manager
of the optical lab. On the retail side of operations my duties were to help run the store. Lead
employees. Complete paper work. Open and close the store. Sales and teaching contact lens
customers how to care for and wear their contact lenses. My lab duties included Cutting lenses
for glasses. Tinting lenses. Ordering lens stock. Teaching selected employees how to use the lab
equipment. Minor repairs to frames and lenses.
• Managed day-to-day operations for Optical Lab
• Proven ability to turn projects around that are behind schedule
• Increased staff productivity and technical ability through effective training
• Responsible for accurately entering all incoming inventory into data base
• Ensured that distribution, merchandising, and price-point objectives were achieved
• Accurately handled cash and deposits
• Strong sales and customer-service orientation
• Maintained orderly store appearance
• Compiled lab reports from all the districts store into one report for the main lab on a monthly
basis

4. KELLY LAKE, Page 4 of 6
Summary
In my twenty plus years of management I have made the adage,"exceed the customers
expectations", my philosophy.
With team development and adoption of the a fore mentioned adage, customer count increases
can be expected. For example, better customer service increased the ticket count at the Batteries
Plus store in Virginia by 60% in the first six months after re-opening the store.
Focusing on goals while applying effort leads to results.
I effectively train employees to own their job, not just perform their job.

5. KELLY LAKE, Page 5 of 6
Education
Joliet West High School, Joliet, IL 1985
H.S., General
University of Wisconsin - , Oshkosh, WI 1995
Degree Not Earned
During my year at University I studied economics, small group communications, French, English,
and Algebra.
Fox Valley Technical Collage, Oshkosh, WI 1999
Certificate, Sign Language
Earned certification in beginning and intermediate sign language
edx The University of Queensland Australia, Queensland, Australia 2014
Certificate, The Science of Everyday Thinking
Philosophy
Coursera, Emory University, Michigan 2014
Certificate, The Addicted Brain
Drug addiction and how it changes the physiology of the brain
Skills
• Vendor Sourcing and Negotiations
• Inventory Logistics
• Inventory Planning & Control
• Customer Service
• Scheduling/Work flow Management
• Personnel Training and Evaluation/Supervisory Skills
• Business to Business sales
• Problem solving
• Shipping and Receiving
• Forklift Operating

6. KELLY LAKE, Page 6 of 6
Additional Employment History
Silver Star Brands, Oshkosh, WI 2014 to Present
Quality Control / Production
Inspect orders to ensure accuracy.
Bring errors to the attention of the person that picked the order.
Research the cause of the error and implement corrective action.
Suggest changes in behavior to the picker to reduce errors.
Pack orders to include correct items listed on the invoice before shipping to the customer
Cresent Bronze, Oshkosh,WI 2011 to 2013
Paint, Ink, Varnish, Epoxy Production
Handle, measure and mix various chemicals to produce paint, ink, varnish, epoxy and other
liquids.
Use overhead crane and forklifts to move chemical barrels, mixing vats and supplies.
Clean mixers and vats with solvents.
Package final product as per customers specifications.
Computer Science Corporation, Barbourville, KY 2012 to 2014
Call Center Agent
This position was contracted by U.S.C.I.S. (United States Citizenship Immigration Services).
Answer incoming calls from multicultural individuals concerning matters related to immigration,
such as becoming a permanent resident and or U.S. citizen, obtaining work permits, visas,
passports, marriage and adoption. I was granted and maintained public trust security clearance
from the Federal Bureau of Investigation