This document is a resume for Chrystyll Joy H. Pilla. It summarizes her objective of applying her skills and education in a company that values growth. It details her education including graduating with honors from high school in the Philippines and earning a computer science degree. Her work experience includes roles in customer service, sales, and as an assistant restaurant manager. She provides references and additional skills including English proficiency and knowledge of Microsoft Office applications.

1. CHRYSTYLL JOY H. PILLA
590 Muang Manee Apt. Room 409, Rangsit,
Nakhon Nayok Prachatipat Thanyaburi Pathum Thani 12130
Email add: chrystyllpilla@yahoo.com
Contact no: +66842587089
OBJECTIVE:
To excel in a field where my competence and skills gained from my education and experiences can be
applied and further enhanced in a company that values integrity, continuous learning and growth.
EDUCATION:
HOLY TRINITY ACADEMY, SAGAY NEGROS OCCIDENTAL PHILIPPINES
High School Diploma, Mar 2007
• Graduated with Honors
AMA COMPUTER COLLEGE, ANGELES PAMPANGA PHILIPPINES
Bachelor of Science in Computer Science, April 2011
• Proficient in Microsoft Office Suite applications including MS Word, MS Excel , MS PowerPoint, MS Outlook
• Graphic Designing
WORKING EXPERIENCE:
CHOWKING (JOLLIBEE FOOD CORPORATION/FRANCHISE)
ASST.RESTAURANT MANAGER AUGUST 2015 – PRESENT
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and
excellent service is consistently achieved
• Effectively manage the restaurant in the absence of the Restaurant Manager
• Implement new company policies and procedures by developing plans and instructing staff
• Provide direction to shift leaders, and staff to achieve restaurant goals
• Consistently review operations and staff to identify any problems, concerns, and opportunities for
improvement
• Provide coaching and feedback to managers and staff and assess performance on and ongoing
basis

2. • Create a positive guest experience by delivering a high level of service and ensuring all staff engage
guests to understand their needs and exceed expectations
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
Clark Institute of the Philippines
English Tutor/Instructor June 2013 – August 2015
• Provide in-class writing support to students on a variety of text, including essays and research papers
• Adequately prepare for daily sessions by reviewing course content
• Evaluate student progress and assess student preparedness for English coursework
• Attend and participate in training sessions
• Expose program participants with campus resources and helpful strategies to be a successful English
student
ZENIARK CONSULTING CORP., ANGELES, PAMPANGA, PHILIPPINES
Sales Representative, December 2012- May 2013
• Perform clerical duties such as typing, proofreading, and sorting mail
• Promote company products, services, and savings plans when appropriate.
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to
persuade potential customers to purchase a product or service or to make a donation.
• Explain products or services and prices, and answer questions from customers.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services,
or to request donations for charitable causes.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Schedule appointments for sales representatives to meet with prospective customers or for
customers to attend sales presentations.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales
contacts.
TRUE GREEN ENERGY GROUP, CLARK, PAMPANGA, PHILIPPINES
Marketing agent, July: 2012 - December: 2012
• Analyze green product marketing or sales trends to forecast future conditions.
• Analyze the effectiveness of marketing tactics or channels.
• Identify marketing channels for green products or services.
IQOR PHILIPPINES, CLARK, PAMPANGA, PHILIPPINES
Customer Service, May 2011 -May 2012
• Confer with customers by telephone or in person to provide information about products or services, take or
enter orders, cancel accounts, or obtain Details of complaints.

3. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance that Could
increase utility bills.
ADDITIONAL SKILLS
• Excellent in oral and written English
• Knowledge in MS Office applications
• Aggressive, analytical, hardworking, & can deal effectively with all levels of the
organization
• Assertive and with strong desire for self-development; with leadership potential,
balanced with being a team player.
• A keen observer on all matters
• Ambitious, hardworking, flexible and disciplined
REFERENCES:
SHERYL LAPUZ
Supervisor
Phone # : 0915-283-0005 / 0926-655-0005
Wesley Martin
Restaurant Manager
Phone #: 0923-678-4943