Janette Chowdhury is seeking a career position that values social integrity and community involvement. She has over 12 years of experience as a customer service manager, leading teams of 25-40 agents to resolve complaints and ensure customer retention. Her skills include project management, training, and proficiency in Microsoft Office, Salesforce, and Dynamics. Her previous role as Supervisor of Executive Escalations at Frontier Communications involved managing agents, implementing procedures to save the company thousands per month, and preparing reports for senior management. She is looking for a role that utilizes her leadership and customer service skills.

1. Janette Chowdhury
Fort Wayne, Indiana 46814
260-402-2675 Jchowdhury5@hotmail.com
I am looking to obtain a career with a company that has social integrity or is looking to improve their social outlook
in the community. I am looking for a position that can use my unique skills and can utilize my strength in helping
your company achieve the public image you desire. I am an experienced customer service manager with over 12
years of experience managing 25-40 agents in time management, retention, deescalating customers. My skills
include the following:
 Power Point
 Word
 Excel
 Salesforce
 Microsoft Dynamics
 Project Management
 Training in Products and Procedures
Professional Work History
Frontier Communications, Fort Wayne 2004-November 2016
SupervisorExecutive Escalations July 2015- November 2016
 Lead team of 25-30 agents in resolving FCC and BBB complaints.
 Managed efficiencies for agents
 Prepared reports for Senior management
 Trained employees on policies and procedures
 Implemented Procedures to Retain customers saving company $1000’s each month
Residential Empowered Leader Line, April 2013-July 2015
 Acting Supervisor March 2015 –July 2015
 Facilitate training new employees and reinforced overall job process
 Administered Dynamics training to Management team and to Employees
 Managed Customer Escalations
 Peer coaching to ensure current employees follow correct procedures and communicated results to Center
Manager
 Manage time efficiently and complete projects on time or ahead of schedule
 Implemented and drafted processes to reduce repeat calls into Residential Empowered Leader Line
reducing labor cost by 10% each month
Residential Consultant December 2004-April 2013
 In –charge supervisor... managed escalations concerning Residential services, facilitated employee sales
goals
 Peer coaching to ensure current employees follow correct procedures
 Customer Retention saving an estimated $1500 per customer saved each month
Various Restaurants Fort Wayne, In 1996-2002
 Uno’s Chicago Grill 2002-2004, Ernie’s Steakhouse 2000-2002, Paula’s Seafood 1998-2000, Trolley Bar
1996-1998
 In Charge of hourly sales and profitability hour by hour, scheduling staff, tracking inventory
 Increased sales estimated 10% per shift by running sales incentives on specific items
Professional Achievements
Employee Engagement Team with Frontier Communications
 Companywide picnic for over 1000 employees
 March of Dimes
 Walk a Mile in Her Shoes
 Urban League Run/Walk 2016
References available upon Request

2. Janette Chowdhury
Fort Wayne, Indiana 46814
260-402-2675 Jchowdhury5@hotmail.com