1. SHANTE M. DUKE
(469) 271 - 7568
sunnymduke@gmail.com
CAREER PROFILE
Seeking to Transfer Broad-Based Skill Set, 5 Years of Experience in
Business Developm ent Success into an Adm inistrative Assistant/Custom er Service Position
Extensive knowledge of major accounts coupled with creative demonstrated success in new product development,
event planning, and research, budgeting and writing and executing proposals.A solid history of sales success.
Proven ability to develop promotion potential in new market areas. Strong analytical and planning skills, combined
with the ability to coordinate the efforts of many to meet organizational goals. Proficient in MS Office (Word,
Excel, Access,PowerPoint, and Outlook) Productive and efficient work habits without supervision.Self-motivator
with high energy.
 Customer Service Client Management Sales
 Microsoft applications Ethical Decision Making Light Accounting
 Front Office Report Writing Multi-tasking
 Team Work Prioritizing and Meeting deadlines Interpersonal relations
PROFESSIONAL EXPERIENCE
STARBUCKS CO. Richardson, Texas
Barista (2015 to Present)
 Greet customers as they arrive at the Starbucks outlet and inquire into orders
 Provide customers with information on popular coffee blends
 Assist patrons in finding seats inside the coffee shop and take their orders
 Educate customers about the history of each coffee blend when inquired
 Take orders and punch them in the coffee shop database
 Provide customers with price information and billing stubs
 Give samples of popular coffee blends with a view to creating sales opportunities
 Offer customers demonstrations using brewing equipment
 Brew coffee per instructions while ensuring that each brew conforms to the standards set by Starbucks
 Serve brewed coffee and ask for feedbacks
 Ensure that any complaints are entertained in a positive manner with a view to keep patrons happy and
ensure recurring business
 Ensure that Starbucks merchandising and signing standards are followed appropriately
 Ensure cleanliness and sanitization of all work areas
 Make sure that coffee brewing equipment is cleaned, sanitized and maintained properly on constant
basis
 Make minor repairs on coffee brewing equipment; Make sure that coffee blends are stored in a safe
manner
 Certified trainer and coffee master

2. HOLLISTER CO. Abilene, Texas
Sales Associate/Model (2007 – 2012)
 Wore brand clothing to showcase apparel and fashion accessories
 Performed cashier duties during busy store hours.
 Possessed thorough knowledge regarding the merchandise offered for sale
 Organized shelves and ensured customer satisfaction.
 Helped to move merchandise around inside the store based on the dictates of the store manager.
 Trained both visual and verbal instruction and orientation.
 Relayed customer requests or suggestions to management quickly
 Helped with in-store events and up to date on any special promotions
HOME DEPOT Denton, Texas
Hardware Associate/Cashier (2012 – 2014)
 Provided customer service, included directing customers to products
 Answered questions about goods,orassisted in purchase decisions
 Performed stocking, organizing and cleaning duties at the request of the management team.
 Worked closely with the management team to deliver customer satisfaction
 Trained and educated customers on various products purchased by customers
 Performed in-store demonstrations
 Assisted management team with various daily reports
EDUCATION
Richland College Dallas, Texas
2015 - Present
Texas woman’s University Denton, Texas
2010 - 2014
Bishop Lynch HS Dallas, Texas
Diploma May 2007