The Consumer Protection Act 2019 repealed and replaced the previous COPRA act of 1986. It established authorities at the central, state, and district levels to protect consumer interests and effectively handle consumer disputes. The central authority is headed by a Chief Commissioner based in New Delhi. Consumer disputes redressal commissions were established at the national, state, and district levels to handle consumer complaint cases depending on the amount in dispute. The act allows individuals to file complaints within 21 days with the appropriate commission. It also defines limitations periods for reporting negligence or defects. The Transplantation of Human Organs Act 1994 regulates the removal, storage, and transportation of human organs for therapeutic purposes. It prohibits commercial dealings in organs and established an authorization committee to regulate

1. Consumer Protection Act
2019
Dr Nikita Prabhakaran
Senior Resident

3. Previously???
• COPRA act 1986 ammended in 1991,1993,
2002
• Repealed and replaced in 2019

4. • An act :
• To provide for the protection of interests of consumers
• To establish authorities for timely and effective
administration
• For settlement of consumer disputes

6. Consumer protection council
• Central consumer protection council 
Minister in charge of consumer affairs
• State Consumer Protection Council
• District Consumer Protection Council

7. Consumer protection authority
• Central authority Chief Commissioner
• HQ - New Delhi
• Regional offices district collector
• Investigation wing  director general

8. Complain
t to
central
authority
District
collector
Report to
central
authority
Central
authority
investigat
ion wing
Recalling of
goods
Reimbursement
Discontinuation

9. • A person aggrieved by decision
• Can approach National Commission
• Within 30 days of receipt of such order

10. Disputes redressal commissions

11. Consumer disputes redressal
commission
• National commission serving/ retd SC judge
• > 10 crores
• State redressal commission HC judge
• 1 crore- 10 crores
• District commission sessions judge
• Upto 1 crore

12. Filing a complaint
• With district forum (consumer/ legal heir/
consumer association)
• Within 21 days
• Withdrawal/ reimbursement/ cancellation
• Appeal higher commission
• Complaint was fake Rs 10,000 fine

13. Limitation period
• To be reported within a period of 2 years from
the date of negligence
• > 2years if there is sufficient reason for
doing so

14. Do doctors come under this act???
• All doctors and hospitals who have charged for their
services do come under this act
• All charitable institutions having done service in goo
faith can be exempted on sufficient grounds

15. Transplantation of Human organs Act
1994

16. The Transplantation of Human organs Act
1994
• Ammended in 2011 and 2012
• For the regulation, storage and transportation
of human organs and tissues
• For therapeutic purposes
• Prevention of commercial dealings

17. Chapter I and II

18. Who can authorize the removal???
• Self > 18 years in presence of two witnesses
before death
• No authorization before death person in
charge
(person < 18 years parents)
(unclaimed patients management)

19. When can it be done????
• By a Registered medical practitioner
• Live donor  authorized by the committe
• Cadaver retrieval 
– Board of medical experts  confirms brain death!!!!

20. Board of medical experts????
1. RMP in charge of the hospital
2. An independent RMP nominated by the charge
RMP
3. Neurologist/ Neurosurgeon
 if absent a physician / surgeon not in the team
4. The treating RMP

21. Chapter III
Regulation of hospitals

22. • Only for therapeutic purpose
• Only after explaining the possible complications
with consent

23. Chapter IV and V
Authorization Committee

24. • Will be constituted by the State Government
• Donor and recipient will submit their
documents
• Approval only after that

25. Chapter VI and VII
offences and punishment

26. • Illegal transplantation 10 yrs imprisonment
• 20 lakhs fine
• False affidavits 10 yrs imprisonment
• 1 crore fine

27. • No human organ to be taken from a live
minor/ mentally ill person
• Bone marrow transplantation does not come
under this act
• Foreign national authorization extremely
cautious

28. • HLA matching should be done before any
transplant
• Organs that cannot be transplanted from a
dead body brain and urinary bladder

29. THANK YOU